7 Secret Airline Passenger Rights
We already feel like airlines are screwing us enough. Add long delays, overbooked flights, lost bags, and it turns into hell on runway. But there's a silver lining, if you know what to ask for. Here are seven ways to get even.
Get refunded for bumping
It’s hard not to freak out when you’re bumped off an oversold flight. But remember this: you can get paid back. According to the Department of Transportation, if you get to your destination between one and two hours after your original arrival time on a domestic flight, or between one and four hours on an international trip, the airline owes you 200 percent of the one-way fare (up to $675). If you arrive more than four hours later than planned, you’ll pocket 400 percent of the ticket (up to $1,350). Still can’t believe it? An AirHelp study found that the average payout is $643.
Ask for cash, not flight vouchers
Don’t let an airline ever give you a voucher for a bumped flight, or any other inconvenience. Vouchers are like Monopoly money. They look good on paper, but they’re not as useful in reality. Your best bet? Ask for cash or a check because credits almost always come with strings attached (i.e. blackout dates). So before you pass go, collect your $200—in cash.
Opt out of a tarmac delay
So you’re stuck on the runway, forced to watch Ocean’s Eleven for the fifth time as the hours tick by. Lucky for you, you can’t be held on a delayed plane for more than three hours on domestic flights (if you don’t want to be at least). Airlines are also obligated to update passengers every 30 minutes, and serve food and water after a two-hour wait. Pass the pretzels.
Cancel tickets for free
Got a bad case of buyer’s remorse? Don’t worry, most airlines allow you to cancel or change your ticket within 24 hours for a full refund. In fact, on some carriers (like Southwest) you can even change plans until right before boarding at no charge. But there are some exceptions. Take American Airlines: You can hold a ticket up to 24 hours, but once you book, you’re locked in. Also, keep in mind that third-party sites like Kayak and Expedia have their own set of rules, too.
Pay back for itinerary changes
When flights are delayed, rescheduled or canceled, many passengers are forced to rearrange transportation. In situations like these, the airline must either cover all the expenses and fees to reroute you or give you a full refund—even if you bought a non-refundable ticket or were rebooked on a different carrier. So, if the only seat left on the next flight out is first-class, it’s yours without costing a cent. More champagne, please.
Snag a hotel voucher
This will be the last time you’ll ever have to sleep at the gate, or worse, on the terminal floor. Airlines are required to offer free accommodations if you’re stuck overnight involuntarily. Just don’t expect the Ritz. These hotel vouchers can be claimed at any time, meaning if you decide to stay with friends instead of a Holiday Inn, you are still entitled to the coupon. It’s also worth asking if they’ll cover meals as well.
Cash in for lost luggage
If your checked bag is lost, delayed or damaged, don’t settle for the small $50 sum you’re usually offered. Depending on how much your items were worth and how long your bags are MIA, you could be repaid up to $3,500 per passenger in liability for a domestic U.S. trip, and up to $1,675 on international flights. Hello, shopping spree!
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