Frequently Asked Questions

Customer Support

Jetsetter has partnered with Secret Escapes to power our limited-time sales. For bookings that say “Powered by Secret Escapes,” the Secret Escapes team will be best suited to assist you. You can reach them between 8am – 6pm Eastern Time at 1-866-891-6350 or help@secretescapes.com

If your booking is not powered by Secret Escapes, the Jetsetter support team will be happy to help you! You can reach us between the hours of 10am – 6pm Eastern Time, Monday through Friday, at support@jetsetter.com

What is Jetsetter?

Think of Jetsetter as your well-traveled friend, the one you call when you need advice on where to go, where to stay, and what to do when you get there. We serve up stories and images to inspire your next adventure and then give you the tools you need to plan it. We also hook you up with some pretty sweet travel deals.

What is the Jetsetter Verified Stamp?

Our Jetsetter Verified stamp means that a member of our team of editors and correspondents has visited the property, verified it, and written the review you're reading. When the event is Jetsetter Verified, we stand fully behind our representation of the property. We'll let you know what the experience is really like and why it's worthy of being visited by a Jetsetter.

What is Jetsetter Approved?

We’re a small team, so we can’t get to all of the hotels we want to introduce you to as quickly as we’d like. The Jetsetter Approved stamp means that although we haven’t yet stayed, a hotel still meets our criteria—it has a big personality, great style, and a sense of place.

How much does membership cost?

Becoming a Jetsetter is completely free. All it takes is a love of travel and a passion for adventure.

Why do I have to be a member to use Jetsetter?

By having members-only access, we are able to provide exclusive rates for each experience that can't be offered to the general public.

Can I become a member and book if I live outside the United States?

Absolutely. No matter where in the world you live, you can become a Jetsetter member. We happily accept international credit cards.

How do I update my account information?

Your account can be accessed by clicking on the "My Account" link at the top right corner of the Jetsetter site. You can manage all your information regarding your email preferences, user name, and wanderlists from the "My Account" page.

How do I unsubscribe from emails?

You can always change your email preferences. Just click here.

How do I end my membership with Jetsetter?

If you no longer want to be a member of Jetsetter, please email a request to cancel your membership to support@jetsetter.com.