Very Good 952 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A bucolic setting on the edge of West Lake
  • The peaceful hotel is surrounded by gardens
  • High-quality, authentic menu at Cantonese restaurant Shang Palace, one of three on-site restaurants
  • The elegant rooms
  • Sampling tea in the hotel’s lobby lounge
  • A bike ride around lovely West Lake using the city’s bike-sharing program

What To Know

  • A 15 percent service charge per night will be collected at the Jetsetter checkout
  • The hotel’s ornate decor isn’t for everyone
  • Shangri-La’s famous service and corporate environment attract business travelers
  • Free WiFi and cable Internet in rooms
  • No spa
  • Transfers arranged through the hotel are $113 each way; taxis are $25 each way
  • Hotel was last renovated in 2009


  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

Located in Hangzhou (West Lake), Shangri-La Hotel Hangzhou is minutes from Yui Fei Temple and Solitary Hill. This 4.5-star hotel is within close proximity of Xiling Seal Engraves Society and Quyuan Park.

Make yourself at home in one of the 382 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Enjoy a range of recreational amenities, including a health club, an indoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare.

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Shangri-La Hotel Hangzhou
78 Beishan Road
Hangzhou, 310007 China


4.0 Very Good 952 Reviews
Wonderful location
Reviewed 1 week ago

The Hotel is on the lakeside. Sadly we could only stay one night, but the hotel was just what we like and wanted - traditional! We liked our room which was spotlessly clean and the staff throughout the hotel were helpful. (Unhelpfully the weather was "mixed", but we can't blame the Shangri-La for that!) Check out was at noon, but the hotel stored our luggage for us until we left late afternoon. All told, a happy experience and would recommend it to other visitors to Hangzhou

Closed to west lake !!
Reviewed 1 month ago

Nice hotel really closed to the west lake ! Nice Shangri-la, not so modern but tradidionnal one, nice wood and carpets, traditionnal smelling of the worldwide shangri-la. The breakfast is perfect, asiatic and occidental food ! People are english speakers, it's nice ! The bedrooms are large and nice, the place is idealy situated to be in a peacefully place closed to go to the Hangzhou Pagoda, West Lake tour. The swimming pool and gymnasium are large and nice, you also can rent bikes to go around ! I recomend !

Very nice hotel next to west lake
Reviewed 1 month ago

Stayed in a horizons room with view of the lake. Although the hotel is in need of a renovation, the rooms are spacious and well appointed. The view from the room was fantastic and the hotel location was great to explore the west lake area. The breakfast, buffet style was very good.

Excellent Service - Joe Ni (倪超)
Reviewed 3 months ago

Our stay at the Hangzhou Shangri-La Hotel was most enjoyable, in particular Joe who did his utmost in making our stay at Shangri-La most enjoyable! He did his best within Guest Services, arranging transport for us to the bus station when we very very pressed for time.

Thank you again to all the staff at Shanghai-La!

Poor birds in tiny cages
Reviewed 4 months ago

They have an exotic bird in the lobby in a small cage which was sad to see. Sometimes it made nice sounds but often it made such loud shreiking sounds that it would hurt my ears. I hope they treat their birds better. I don't think that I'll stay there again.