Very Good 1220 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A bucolic setting on the edge of West Lake
  • The peaceful hotel is surrounded by gardens
  • High-quality, authentic menu at Cantonese restaurant Shang Palace, one of three on-site restaurants
  • The elegant rooms
  • Sampling tea in the hotel’s lobby lounge
  • A bike ride around lovely West Lake using the city’s bike-sharing program

What To Know

  • A 15 percent service charge per night will be collected at the Jetsetter checkout
  • The hotel’s ornate decor isn’t for everyone
  • Shangri-La’s famous service and corporate environment attract business travelers
  • Free WiFi and cable Internet in rooms
  • No spa
  • Transfers arranged through the hotel are $113 each way; taxis are $25 each way
  • Hotel was last renovated in 2009


  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

Located in Hangzhou (West Lake), Shangri-La Hotel Hangzhou is minutes from Yui Fei Temple and Solitary Hill. This 4.5-star hotel is within close proximity of Xiling Seal Engraves Society and Quyuan Park.

Make yourself at home in one of the 382 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Enjoy a range of recreational amenities, including a health club, an indoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare.

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Shangri-La Hotel Hangzhou
78 Beishan Road
Hangzhou, 310007 China


Shangri LA Hotel saved us! Thank you

Me and my daughter visited Hangzhou for one day. When we returned from the Westlake we tried to get a taxi. After more then 25 taxi just would not stop we started to run late for our train back to Shanghai. We asked the personnel of this hotel for help. Even though we did Nog stay here they did there best and beyond to get us to the train station in time!! Thank you again people from the hotel.

Shangri-La Hotel? NOT RECOMMEND!

I couldn’t believe that we had stayed in Shangri-La Hotel?! The hotel looks like 2-3 stars only! Please check the photos.

I had a very unpleasant check-in! There were 4 staff at the reception, two for each guest. I was queuing between them. When one of the guests walked away, someone walked in front of me from nowhere and the staff didn’t ask them to queue. (I know Chinese do that often, but since there were two staff for each guest, they should be aware and do something, instead of pretend they don’t see anything?! And made me continuously wait!)

Second, when it finally came to my turn, I gave them 2 passports and said we have booked 2 rooms. Ms. Kitty Cheng checked on her system and said she found one room only. I immediately showed her the 2 room confirmations on my phone. She refused to look and keep saying she found one room only. I said can you please look up and check the confirmation numbers. She never look up, no eyes contact at all!! After triple checking, she finally found it on her own and yet didn’t look to us.

We put our luggage in the room and immediately headed off to meetings and came back at night. I complained to my assistant of booking such an old hotel, she said she at least get me a “mountain view”... well, the hotel put me on the second floor and I can only see trees and ROOFTOP!!! No sight or shadow of the mountain!

The only thing I felt appreciated is the concierge/guest service. All of them are nice and helpful with great smile! Thank you!

Awesome stay.

Fantastic room, wonderful location, and and Carrie in the Horizon Club is the BEST. Super helpful, wonderful English, and I felt very comfortable.

The location is right next to all of the places that are worth seeing, many pagodas to view, and the local opera is close as well.