4.0
Very Good 847 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A bucolic setting on the edge of West Lake
  • The peaceful hotel is surrounded by gardens
  • High-quality, authentic menu at Cantonese restaurant Shang Palace, one of three on-site restaurants
  • The elegant rooms
  • Sampling tea in the hotel’s lobby lounge
  • A bike ride around lovely West Lake using the city’s bike-sharing program

What To Know

  • A 15 percent service charge per night will be collected at the Jetsetter checkout
  • The hotel’s ornate decor isn’t for everyone
  • Shangri-La’s famous service and corporate environment attract business travelers
  • Free WiFi and cable Internet in rooms
  • No spa
  • Transfers arranged through the hotel are $113 each way; taxis are $25 each way
  • Hotel was last renovated in 2009

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Located in Hangzhou (West Lake), Shangri-La Hotel Hangzhou is minutes from Yui Fei Temple and Solitary Hill. This 4.5-star hotel is within close proximity of Xiling Seal Engraves Society and Quyuan Park.

Make yourself at home in one of the 382 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Enjoy a range of recreational amenities, including a health club, an indoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare.

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Shangri-La Hotel Hangzhou
78 Beishan Road
Hangzhou, 310007 China

Reviews

4.0 Very Good 847 Reviews
Quiet and Serene Hotel
Reviewed 1 week ago

My husband and myself stayed on the HOrizon Club level for 5 nights and service there was good. Overall, the hotel staff do not speak much English and it was a challenge to try to communicate with them with our limited Mandarin. However, we were blessed to have Mr Ricky Ye and his assistant Mr. Sam who both could speak English and their service and hospitality knows no bound! They were just simply awesome and with their help we managed to have a memorable stay in Hangzhou. Thank you to both of them.

The room & bathroom although dated was comfortable and clean as the whole hotel is very well taken care of. My only disappointment is that the staffs at the front desk and conceirge were a bit cold and do not greet the guests at all. We only had a very friendly bird near the East Wing elevators, who is always greeting the guests ! The bird has better customer service than the front desk personnels. Breakfast at the 1st floor - as usual, the F & B staff were not fluent in English and they do not bother to check if you need any assistance. But food was good as there is a huge variety.

Charming hotel in unbeatable location
Reviewed 4 weeks ago

We loved the location of this hotel, which is directly across from West Lake, with beautiful views. The hotel is within walking distance of the magnificent Guo's Garden (on the way, walk through the lush Botanic Garden); and the fascinating Xiling Seal Art Society. It was a short taxi ride to the Chinese Silk Museum and the former residence of Hu Xueyan as well as other worthwhile sites. The staff members were most helpful - writing place names in Mandarin for us, and instructing taxi drivers where we wished to go. The breakfast area was busy and we preferred to eat on the balcony, away from the bustle and noise. (There was a pleasant, separate non-smoking area.) The food was varied and of good quality.

Although the hotel is a little old, our wing was charming and our room spacious, comfortable and elegant. I'm a fusspot, and I enjoyed the ambience very much. There's a superb, huge painting of the lake in the lobby of the wing in which we stayed and is well worth admiring. There seem to be two major buildings comprising the hotel, and therefore two front entrances. There may be a difference in room quality across this vast hotel.

I'd stay here again without hesitation - the Horizon rooms offer access to the Club with associated benefits including a quiet space in which to enjoy views over the lake.
Definitely a good choice.

Not Shangri La Standard
Reviewed 1 month ago

My wife and I stayed at three Shangri La Hotels during a recent trip in China. Hangzhou came in a distant third. While it is an imposing building in a great location, it is tired, old fashioned and generally in need of a new broom. Staff were helpful but without enthusiasm, the room spacious but tired and food presentation was poor and barely adequate for a two star premesis. Disappointing.

Unexpectedly enjoyable stay
Reviewed 1 month ago

We arrived at the Shangri-la Westlake with little expectations due to the lacklustre online reviews (we chose the hotel only based on its proximity to west lake). However we really enjoyed our stay, and this was even so although we had stayed at alila anji and amanfayun the previous days.

We had the east wing horizon club room package, and the room with balcony was spacious and comfortable. The staff were also friendly. We could view the Westlake from our balcony,which was wonderful for hot afternoons, and the night view was charming too. The hotel's location was perfect for morning jogs, afternoon breaks at the hotel, and dinner around Westlake. The hotel's dated design and gardens actually had an old-world charm and we really liked that there was verdant greenery and charming small garden paths on the hotel grounds.

I do recommend this hotel :)!

Good location, friendly stuff
Reviewed 2 months ago

I stayed at the hotel only for one night and didn't bother me that it was quite old. The room was clean, no unpleasant smell, fresh fruits and snacks in the room and the stuff was friendly. Yes, the place needs some renovations but otherwise nothing much to complain about. The location is good, especially if you go to watch Impressions of Hangzhou on the lake. It's just a 10 min walk from the hotel.