4.0
Very Good 976 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A bucolic setting on the edge of West Lake
  • The peaceful hotel is surrounded by gardens
  • High-quality, authentic menu at Cantonese restaurant Shang Palace, one of three on-site restaurants
  • The elegant rooms
  • Sampling tea in the hotel’s lobby lounge
  • A bike ride around lovely West Lake using the city’s bike-sharing program

What To Know

  • A 15 percent service charge per night will be collected at the Jetsetter checkout
  • The hotel’s ornate decor isn’t for everyone
  • Shangri-La’s famous service and corporate environment attract business travelers
  • Free WiFi and cable Internet in rooms
  • No spa
  • Transfers arranged through the hotel are $113 each way; taxis are $25 each way
  • Hotel was last renovated in 2009

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Located in Hangzhou (West Lake), Shangri-La Hotel Hangzhou is minutes from Yui Fei Temple and Solitary Hill. This 4.5-star hotel is within close proximity of Xiling Seal Engraves Society and Quyuan Park.

Make yourself at home in one of the 382 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Enjoy a range of recreational amenities, including a health club, an indoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare.

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Shangri-La Hotel Hangzhou
78 Beishan Road
Hangzhou, 310007 China

Reviews

4.0 Very Good 976 Reviews
Hangzhou visit extended
Reviewed 4 weeks ago

During our extension of one day visit in Hangzhou had to move to Shangrilla as it was next door hotel in the same West Lake area. Hotel is dated, need lots of renovation and modernization, but the staff is very good, very help fun and the type that would walk an extra mile. Be it reception (Ms. Lilly), of restaurant (Mr. Steven) or Executive Lounge (I did not catch the name of young man there), all were really showing good training and skills. Pleasure to be there. Room is spacious, the variety of snacks was quite sufficient in Lounge, but knowing that we could not eat the noodles containing eggs, the young man went out of way to order noodles without eggs for us. And got it in no time. Worth the experience, will recommend Shangrilla to all. Will recommend Hangzhou to all ...

Guest services
Reviewed 1 month ago

Cons- bad transportation- the hotel bus couldn’t pick us up from the airport, we have to take the airport shuttle for a few kilometers- it was dark and scary. And the bus driver was terrible, he was rude and couldn’t communicate with us in English- He drives very dangerously and didn’t respect us (he looked down on us 😠).
We were forced to pay another 200 yuan for another taxi to take us to the hotel (since the hotel’s car (which was 600 yuan) wasn’t big enough)
Very disappointed with this- we expected Shangri La’s standard to be higher than this
The hotel was on construction when we arrived- we thought that the driver brought us to the wrong place

Pros + The guest service manager ‘ Jan Fan’ can handle customer’s anger (my mum) very well. He was very calm, responsible and was one of the best manager! Was impressed by that.

+ The food was excellent, lots of choices and good tastes.
+ Great location

We are a family of 6, from Thailand

Old but location can it be better
Reviewed 1 month ago

Location! Location! And Location! For any tourist visiting Hangzhou, there is no better place than this Shangri-La. Facilities are old and remind its prelife as (probably a government owned) a soviet-type resort for the high ranking party members. A total revamp is probably not required but a facelift could make this place more attractive. Not for business given the distance and jammed road outside, but for tourist a wonderful choice.

First class service excellent hospitality great location
Reviewed 2 months ago

Just arrived this afternoon and immediately in love with the traditional Chinese garden and fantastic view of the famous west lake.

Great services by Guest Relations Officer Sam Wu and Receptionist Kitty, very professional, friendly and extremely helpful, best customer services! Especially Sam, attention to details and follow up all requests promptly. Both speak excellent English and happy to work around guest expectations.

The Horizon Club Manager (Ricky? Sorry if got his name wrong) is Golden Key concierge, provided useful sightseeing and travel advice. Very professional

A big thank you to Sam, Kitty and Ricky and team!

Stayed in many 5* star hotels in Asia and Europe, truly impressed by their fabulous services. Highly recommended and definitely will come back!

Wonderful location
Reviewed 2 months ago

The Hotel is on the lakeside. Sadly we could only stay one night, but the hotel was just what we like and wanted - traditional! We liked our room which was spotlessly clean and the staff throughout the hotel were helpful. (Unhelpfully the weather was "mixed", but we can't blame the Shangri-La for that!) Check out was at noon, but the hotel stored our luggage for us until we left late afternoon. All told, a happy experience and would recommend it to other visitors to Hangzhou