4.5
Very Good 639 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A fresh fruit platter and turn-down service daily, plus a free Oriental Bath in the Spa Onsen treatment room, are included in the Jetsetter rate
  • The scenery here looks straight out of a Chinese landscape painting
  • The spa’s Gui Shi massage with heated river stones and sesame, jojoba and vitamin E oils
  • Bai Yun’s tea lounge for sipping famous Longjing green tea picked in the hills around Hangzhou
  • Antiquities in the decor, including porcelain snuff bottles, calligraphy brushes and wooden latticework, give a sense of place

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • Service in the Waterlight Court restaurant can be uneven
  • Mosquitoes (especially during summer) are the one downside to this hotel’s prime location by the wetlands
  • Room service can be slow, so it’s best to order at the first pang of hunger
  • Reservations are suggested for Bai Yun restaurant
  • You can fly into Hangzhou or Shanghai — but Shanghai is 149 miles away
  • The resort opened in 2010

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Located in Hangzhou, Banyan Tree Hangzhou is in a provincial park and convenient to Cai Shenmiao and Xixi Wetland Park. This 5-star hotel is within close proximity of Lingyin Temple and Zhejiang University.

Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and an outdoor tennis court. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Banyan Tree Hangzhou
2 Westbrook Resort, 21 Zijingang Road
Hangzhou, 310000 China

Reviews

4.5 Very Good 639 Reviews
Relax hotel
Reviewed 3 weeks ago

The villa is spacious with a comfortable balcony. Amenities are good and comprehensive. Very clean and tidy. Breakfast has a wide variety. Check in and out are fast. Staff are polite and helpful. Spa is very good and worth to try.

Very romantic and cozy
Reviewed 5 months ago

It was a nice weekend in the middle of October 2017 and with my wife we decided to enjoy a three days two nights pampering ourselves. The choice could not be more right and it was a great stay. Only one note and, on this I cannot blame the hotel, the mosquitoes were dining on us during the evening. Great breakfast choices and attentive service. We preferred dinner and we usually skipped lunch. We had some afternoon tea break in our villa. The dinners were unforgettable. Only one note, the wine service wasn't perfect for a banyan tree hotel. It should be reviewed. For the rest a great choice for an escape from the frenetic life of the big city. I recommended it highly to those looking for a great romantic refuge.

Celebrating our anniversary
Reviewed 7 months ago

The hotel is gorgeous. We had a bedroom, living room and a huge bathroom. The only problem is that it is a resort hotel and we did not have time to enjoy the amenities. We ate dinner in the restaurant and the food was fine but we got our entrees separately about 10 minutes apart.
We went next door to the Sheraton hotel and had a terrific dinner in their French restaurant.

Overpriced and disappointing. Very poor value for money
Reviewed 9 months ago

My partner and I stayed here for three nights in early April. We had been looking forward to our stay and, for the most part, it was average.

The positives:

The guest services staff were lovely, and could not have been more helpful, even providing us with a potion to relieve the itch of numerous mosquito bites we received whilst staying in our villa.

The breakfast was more than ample, with free flow prosecco and varied choices from which to select. The breakfast restaurant staff, though, were sullen and more interested in being on their phones than attending to their guests. I had to ask for coffee on one morning three times before it was served.

The negatives:

The jet spa villa was advertised as being a retreat from the world. Whilst the high walls at the entry provided privacy, and it was lovely to sit out there on the patio, the verandah at the back looked out onto what could only be described as a swamp – it was not the wetlands it was purported to be at all, but instead a stagnant pool of water with a refuse pipe running through it. What’s more, on our second morning, we opened the blinds onto the verandah, only to be greeted with a team filming some kind of production and, when we left the villa for breakfast, the rest of their team was milling about out the front. It would have been nice for the Banyan Tree staff to have informed us of this disturbance.

When we arrived, the jet pool was dirty and it was clear it had not been cleaned since the previous guests. This was promptly remedied by the staff, and we are grateful for their prompt assistance.

The villa itself was old and tired; there was dust everywhere, stains on the carpet, couch and the curtains. The door handles were sticky, and there were handprints and smears of handprints all over the woodwork. The bathrooms were very clean, however, with plentiful soft towels and lovely products. This space was, perhaps, my favourite of the entire villa.

If you’re considering a visit to this location, a word of warning: Don’t come in Spring or Summer when it is mosquito season. We were left badly bitten (both inside the villa, and outside on the terrace) – it wouldn’t hurt for the staff to use a mosquito bomb, regular smoke or provide mosquito coils to burn like incense, to ensure that the mosquitos are eradicated from the villas, especially around areas of water.

The spa treatments were also disappointing, I had also booked a 90 min massage, but it only went for just over 60 minutes. I wish I spoke Mandarin, as I could have asked why, and a child screaming right outside the window meant that an experience I hoped would be relaxing was, instead, quite the opposite.

Considering that staying in a jet pool villa at the Banyan Tree is very expensive, I would have expected more. It definitely was not the 5-star experience as the website had proclaimed. Given the cost, I expected more. I do not recommend this Banyan Tree and, having stayed at other locations in other countries, I would say this is the poorest of them all.

Banyan Tree Hangzhou
Reviewed 12 months ago

Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning.

Front desk staff are excellent but restaurant staff needs improvement, learn to smile!