5.0
Excellent 1133 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A fresh fruit platter and turn-down service daily, plus a free Oriental Bath in the Spa Onsen treatment room, are included in the Jetsetter rate
  • The scenery here looks straight out of a Chinese landscape painting
  • The spa’s Gui Shi massage with heated river stones and sesame, jojoba and vitamin E oils
  • Bai Yun’s tea lounge for sipping famous Longjing green tea picked in the hills around Hangzhou
  • Antiquities in the decor, including porcelain snuff bottles, calligraphy brushes and wooden latticework, give a sense of place

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • Service in the Waterlight Court restaurant can be uneven
  • Mosquitoes (especially during summer) are the one downside to this hotel’s prime location by the wetlands
  • Room service can be slow, so it’s best to order at the first pang of hunger
  • Reservations are suggested for Bai Yun restaurant
  • You can fly into Hangzhou or Shanghai — but Shanghai is 149 miles away
  • The resort opened in 2010

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Located in Hangzhou, Banyan Tree Hangzhou is in a provincial park and convenient to Cai Shenmiao and Xixi Wetland Park. This 5-star hotel is within close proximity of Lingyin Temple and Zhejiang University.

Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and an outdoor tennis court. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Banyan Tree Hangzhou
2 Westbrook Resort, 21 Zijingang Road
Hangzhou, 310000 China

Reviews

5.0 Excellent 1133 Reviews
Travel back to History
Reviewed 2 days ago

A very interesting location. Due to the rich Chinese history, This property make a perfect choice if you want to know some Chinese history. Visit the Xi Di lake and even try their destination dinning which is very different from others.

Pros and Cons
Reviewed 4 days ago

I stayed here recently at the end of a trip to China. I have stayed at a number of Banyan Tree properties and this was the fourth property I had visited. There are a number of pros and cons in relation to this particular Banyan Tree - especially when compared to the other ones I had stayed in before.

Pros:
The staff are trying really hard - despite the service for Western tourists not being on par with the other Banyan Tree properties
The villas are lovely. Spacious, well kept.
The grounds are kept very well.
The restaurant serves really fantastic food - despite it not having a particularly upmarket feel to it - we almost didn't go but were very glad we did.

Cons:
English was sometimes a challenge - it is clear that this particular Banyan Tree property caters to the Chinese tourist market and this is reflected in the service and overall experience at the property.
The location is somewhat odd - it is in a discount warehouse outlet shop plaza and then backs onto wetlands - which we didn't visit. It is also a bit out of the way - and not near the lovely Westlake area. Although a taxi only takes about fifteen minutes to Westlake.
The little touches you get at Banyan Tree were somewhat missing - again I think this is because it is more geared to Chinese tourists.
It is actually quite expensive - comparable to the villa Banyan Tree accommodation elsewhere but nowhere near the experience of elsewhere.

Do not believe the pictures
Reviewed 2 weeks ago

The webside looks like paradise, the reality is certainly much different. A totally run down place, dirty and when I left my after shave was totally emptied (Bottle I just bought at Duty Free before arrrival) so there must be a very strong evaporation in the air of this city or some maid who liked the smell so much that she wanted to surprise her boyfriend with it. Never ever again, thats for sure. Bad for the other Banyan Trees, where I always had nice experiences with.

Serene setting in an already pretty city
Reviewed 3 weeks ago

My Husband and I stayed at The Banyan Tree Hangzhou in May. It was prImarily a business trip for my Husband, and we extended our stay in order to also enjoy some of the surroundings together my Husband completed his work. The rooms at Banyan Tree are gorgeous and luxurious and well kept and very clean. The views from the rooms are also gorgeous. They overlook the wetlands waterways. It is peaceful and beautifully landscaped and in a natural way that blends with the environment. There are loads of birds, some resident ducks and lots of fish to see. One should leave the hotel to see the wonderful sites of Hangzhou. But if you choose to stay at the hotel there is a full Spa and an indoor pool. And gym. Food was good. Besides the setting where The Banyan Tree excels is the service. These are some of the kindest service oriented people. Everybody from the spa to restaurant to front desk and concierge and even the hotel intern are very very helpful. My Husband and I wish to thank Also The concierge Charlotte who helped us set up a guide and driver and took all the time we needed to plan to Ensure we would be satisfied with our tour plan. Thank you Charlotte. We had a full and happy day touring. We could not have planned our tour day without Charlotte’s help. The buffet restaurant is wonderful to sit at and leisurely try all the different western and Asian dishes and watch nature waterside. The staff Want you to be happy. And truly enjoyed every morning to have the tea that is a specialty in the region. We enjoyed also the complimentary tea and coffee in the room and the daily afternoon treats delivered to the room. And also the daily souvenir delivered to the room. I’m not kidding when I say that our king bed was the best hotel bed I’ve ever slept on and we have stayed at many top hotels and resorts. Our bath area was as big as some peoples master bedroom.
Kudos to people who work and daily manage The Banyan Tree Hangzhou. Just one comment. I hope they reactivate the water sprays at the indoor pool again. I enjoyed the indoor pool because it’s nice and a good depth for water jogging or a swim.

Holy. Moly.
Reviewed 2 months ago

I celebrated my 35th birthday here, and it was possibly the best of my life. It is breath-takingly beautiful, the pictures barely do it justice. The service was fantastic - I do not speak any Chinese/Mandarin, and any time there was a language barrier between my family and the hotel staff over the phone, they would come racing to our room, so eager to rectify the situation and understand whatever it was we were asking for (and we always worked it out :). They organized it so we could have tea on one of their little boats and do a cruise through the nearby wetlands. It was so peaceful and the birds were diving for fish as we coasted through. They made beautiful little tea cakes and served the delicious local tea. I also got a massage at their gorgeous spa with Dew - she was fantastic. The indoor pool is beautiful and clean. Our room was HUGE and tastefully appointed. And as for my birthday, they presented me with a full cake (I'm used to getting just a piece but I got a WHOLE cake. It was amazing) for the day, and then all day long, the staff would wish me happy birthday when I passed, even ones I hadn't necessarily spoken with previously. I felt like a celebrity! The personal touches were above and beyond. Tea selection at breakfast was amazing (as was breakfast itself), and my daughter LOVED feeding their fish. The lovely folks working in the buffet restaurant cut up pieces of bread for her to throw in the water - so thoughtful. Oh and their "fancy" restaurant was amazing as well. I have nothing constructive to say. Every minute of our time there was perfect. Thank you!