Terrible 2013 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • A fresh fruit platter and turn-down service daily, plus a free Oriental Bath in the Spa Onsen treatment room, are included in the Jetsetter rate
  • The scenery here looks straight out of a Chinese landscape painting
  • The spa’s Gui Shi massage with heated river stones and sesame, jojoba and vitamin E oils
  • Bai Yun’s tea lounge for sipping famous Longjing green tea picked in the hills around Hangzhou
  • Antiquities in the decor, including porcelain snuff bottles, calligraphy brushes and wooden latticework, give a sense of place

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • Service in the Waterlight Court restaurant can be uneven
  • Mosquitoes (especially during summer) are the one downside to this hotel’s prime location by the wetlands
  • Room service can be slow, so it’s best to order at the first pang of hunger
  • Reservations are suggested for Bai Yun restaurant
  • You can fly into Hangzhou or Shanghai — but Shanghai is 149 miles away
  • The resort opened in 2010


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Luxury Romantic Waterfront tree sky Nature night morning evening park dusk sunlight cityscape Resort waterway flower surrounded


The Review

Located in Hangzhou, Banyan Tree Hangzhou is in a provincial park and convenient to Cai Shenmiao and Xixi Wetland Park. This 5-star hotel is within close proximity of Lingyin Temple and Zhejiang University.

Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and an outdoor tennis court. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

How to Get There

Banyan Tree Hangzhou
2 Westbrook Resort, 21 Zijingang Road
Hangzhou, 310000 China


Charming resort hotel

This is a charming resort hotel, laid out as a historical water village. I stayed in a villa by the canal. Both the bedroom and bathroom are huge, with a nice layouts and amenities. I enjoyed the breakfast buffet, and there is also a nice bar area as well as a gym. Everything you need. I will happily stay here again.


Everything is luxury, the suite are so Spacious with beautiful designed, even the Bathroom is super luxurious. I can say it was a great environment in both room and outside. The room is very big and has a lot of service from bed to bath room. Good view from room

Nice property, even nicer staff

I stayed there for 2 nights at the start of my holiday in China.
We came in early and although the room wasn't ready yet, the staff was very helpful in making recommendations and accommodations for us to have lunch at the nearby outlet mall (which some other reviews have already pointed out).

They have a hotel buggy that will bring you there and you can call them as well for a pickup after you're done. The room was actually ready quite quickly and they called me up during lunch to inform me as well.

The room was large and nicely decorated and the bathroom was enormous. The room I stayed in had a bedroom (with TV), living room with a couch and another TV, as well as 2 side areas with separate seats/tables on both sides of the bedroom.
There was also a balcony overlooking the waterways the hotel is situated in although we were advised to keep the doors shut as it was fairly warm and a likelihood of insects/mosquitoes.

Location wise, it's a little bit of a hassle getting in and out of the hotel if you're heading to West Lake or the night market, especially since the local ride hailing service doesn't seem to work for foreigners.

The staff were the ones that made the stay truly standout for me. They were really helpful, whether in giving recommendations or helping us arrange for transportation and giving suggestions to make it easier for us. Several of the front desk staff (I believe their names were Peter Jiang and Charlotte Zhu?) were really helpful in addressing our needs and making recommendations for us. Their helpfulness made what would have been a good trip an excellent one.