Bertrams Hotel Guldsmeden
What We Love
- A boutique hotel in a hip part of Copenhagen, with breakfast, a welcome drink and moreThe delicious organic breakfasts of freshly baked bread, cold cuts and cheeses
- The beautifully appointed bedrooms, especially the minimalist four-poster beds
- The bike-rental service – definitely the best way to explore Copenhagen
What To Know
- Opt for a room with a balcony for garden views
- Parking is not available, but bike rentals can be arranged
- The location is far from the city center
The Guldsmeden chain has, in recent years, earned a reputation for eco-friendly, sustainable hotels infused with a distinct aesthetic gleaned from ventures into South Asia. Bertrams Hotel Guldsmeden in Copenhagen’s hip residential district perfectly reflects these values, with a cozy modern design sprinkled with traditional Balinese elements and offering delicious organic food and eco-friendly accommodation.
At this inviting hotel – a TripAdvisor Certificate of Excellence winner – you’ll find a ground floor comprised of warm, welcoming lounges, decorated with original artwork, plus a furnished garden courtyard overlooked by the upper-floor bedrooms. You’ll also find the breakfast room here, where delicious organic breakfasts of freshly baked breads and croissants, hams, salamis and cheeses as well as fresh yogurts, smoothies and cereals are served daily.
Bedrooms are cozy and well-appointed in signature Guldsmeden style, with Persian rugs and Balinese design flourishes. All have wooden floors and en-suite bathrooms with showers. Your room will come with a street view.
Though the hotel doesn’t have a restaurant, the lovely Pony KBH Restaurant is nearby, where simple dishes of high quality ingredients are served alongside wines from a cellar stocked with bottles from across the continent.
Vesterbrogade has in recent years undergone a number of changes and is now a trendy residential district peppered with nice cafes and vibrant jazz bars. Here, you’re well connected by bus and metro to the central canal district of Christianshavn and the medieval center of Indre By, where you’ll find Copenhagen’s top sights like the royal residence of Amalienborg, Rosenborg Castle and the political center of Stoltsholm. Within easy walking distance of the hotel are the fascinating Museum of Copenhagen and the urban oasis of Tivoli Gardens. Copenhagen is a city for cyclists and you can rent bicycles at the Bertrams Hotel and explore at your own pace.
How to Get There
We have been staying at this hotel for some years, it is a home from home. The rooms are spotless, beds really comfortable and each time we visit there has been an improvement in some way or other. We are received with warmth every time we come and every time we come back to the hotel after being out. The breakfast is excellent with lots of choices.
The city of Copenhagen is so clean and bright. The changing of the guards is tranquil and lovely. The facade of the architecture is pretty and ornate. The waterways and parks, the unusual building s and unique feel made spending time in Copenhagen a joy.
I look forward to staying here again. The hotel has a Parisian/B&B sensibility and the rooms, while simply furnished, are cozy and feel like a private city apartment, which I loved. Mine had a proper desk, a large bookshelf, a perfectly comfortable bed, plenty of indirect lighting (e.g. lamps), a small balcony that looked out behind the hotel over the small garden, herringbone wood floors, and a vintage rug that warmed things up.
The only downside: The bathroom was extremely utilitarian and ever so slightly worn, and was lacking even any sort of storage shelf in the shower or hand-sized towels (but I assume this owes to the hotel's admirable devotion to being eco-conscious and not wasteful). Shower was spacious and everything was clean.
I didn't try the breakfast, but I peeked in one morning and it looked very good. The "restaurant" area is sort of an open kitchen with seating that spills out into the main hallway/lobby area of the first floor -- again, feeling like a quaint little Paris hotel. The main lobby is very cozily furnished and I enjoyed a few drinks/glasses of wine down there. I neglected to ask for the evening host's name (the young, taller man) but he was helpful with area recommendations and happy to recommend a gin of the several the hotel has available for a nice G&T.
The hotel's best asset is its location: I couldn't imagine being better situated during my first visit to Copenhagen. The major tourist sites are a quick 20-minute walk to the east (even quicker on the 6A bus, which stops reliably *directly* outside the door and made getting around the city a joy), and you're close to bunches of top restaurants, bars, and the vibrant "real life" of Copenhagen's Vesterbro.
I had a terrific meal at Pony, just a few steps down the street, and tried a cocktail at Duck & Cover (the space alone is worth a visit).
We spent a lovely weekend at this hotel. The rooms have been given a lot of attention for little details and are made cozy and home-like. The eco-touch was very appreciated and the staff was super friendly. The location is fine and the hotel offers a series of bicycles for rent. We simply loved it.
This review is specifically about my experience with the booking process at Bertrams Guldsmeden and dealing with the owner via email. I ended up booking elsewhere as the owner decided he didn't want to take my reservation, and to be truthful I am now grateful that we will not be staying there. The hotel itself and staff other than the owner may be perfectly nice, I don't know.
My wife & I wanted to stay here to be close to my cousin who lives in Frederiksberg.
Bertrams "official" reservation site (which for some strange reason is not the same as the other Guldsmeden hotels) states that for a booking more than 120 days in advance, the rate is discounted 40%. I then noticed that the "early booking rate" offered was in fact discounted by approximately 30% only. As a result, I sent the hotel an email. I got a reply from the owner saying:
"There has been a typo entailing that the rate information displayed is incorrect. We will honour the 40% on the full flexible rate for the period in question."
Rather than correcting the online rate, the owner insisted that I fill in a "credit card authorization form" with the corrected rate, which states that an additional 2.3% would be added for payment by Visa or Mastercard (even more for AMEX). I sent another email querying this fee as I could not see anything on their website mentioning credit card fees. The owner again responded with a detailed explanation about non-EU credit cards attracting a fee. I then offered to pay either by direct bank deposit (where I would ensure all bank fees were paid by me) or to ask my cousin to come to the hotel and pay using a Danish card.
The owner also pointed out to me that their booking site's terms & conditions does mention credit card fees. However it is buried on the 2nd last line of T&Cs, and he had to send me a screenshot of the T+Cs - it was completely non-obvious where to find it on the website (there is a "terms & conditions" link in a small font if you look for it). Sneaky!
The owner was insistent that I pay by my credit card immediately using the form and paying the fee, which I reluctantly agreed to. Finally I said that I would sign the form and email it with the credit card number left blank, and I would phone with my card number. I have always done it this way in case the email, which is not encrypted, is intercepted. Even this was unacceptable to the owner.
By this time I was getting rather frustrated with the whole process, and I said to him:
"I have offered you several ways of paying you. I believe that I have been very reasonable trying to find an acceptable way of paying you. Your attitude now seems to be rather unreasonable, which is surprising for someone in the hospitality industry."
His reply was to call me "passive-aggressive" and he refused to take my reservation.
I found his arrogance and rudeness unbelievable. Judging by his attitude to me, he will probably claim that it is all my fault. I note that the 40% discount for 120 days advanced booking has still not been corrected on their website even though he admitted it was a mistake. Very nasty!