Pullman Lijiang Resort and Spa
What We Love
- Glorious views of Jade Dragon Snow Mountain, a holy place for the indigenous Naxi people
- Impressive villas incorporate Naxi-style architecture
- Free horse carriage shuttle to Shuhe Old Town
What To Know
- The expansive hotel compound features a lake but no swimming pool
- UNESCO-listed Lijiang Old Town is a cab ride away
- Some villas feature an outdoor hot tub; all have underfloor heating
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Set in tranquil gardens, this low-rise resort cleverly incorporates a central lake, a pagoda and canals – and a showstopper view of Jade Dragon Snow Mountain. The rooms and villas all feature private courtyards and reflection pools, and this luxe sanctuary cleverly mixes Naxi architecture with contemporary Chinese elements.
Bed and Bath
Gargantuan slate wall tiles, designer tubs and generous windows (which allow the light to flood in while still granting privacy) make the villa bathrooms a place you’ll want to linger. The bedrooms also feature large windows behind the bed (along with decorative lattice screens and a shade to allow lazy lie-ins).
Traditional Naxi and regional dishes are served at Zun Chinese restaurant, or you can tuck into international fare at the Xi Western restaurant. Pair your meal with a glass of wine from the lengthy list. Treatments at the starkly beautiful Mandara Spa take on local flavor, with options such as a Yunnan coffee body contour and Lijiang tea body scrub.
In the Area
Lijiang has been dubbed the Venice of the East. Wander among its pretty, flower-lined canals by day and, if you dare, wobble across the timber footbridges into the heaving bars at night (where minimum drink purchases and zany, good-natured drinking games apply). Borrow a bicycle from the hotel to pedal to nearby Baisha Old Town. Tours can take you to Jade Dragon Snow Mountain (10 miles away) or to Tiger Leaping Gorge (50 miles), where, if you don’t feel like taking on the steep steps, you can hire a sedan chair and be carried aloft like an adventurer from yesteryear.
How to Get There
This place is a disaster & not set up to cater for international guests. No one can speak fluent English which is very poor for an international brand 5* hotel. We contacted the hotel in advance to book airport transfers & enquire about trips. They recommended a 2 day itinerary using the hotel driver then when we got there they couldn’t figure out where they had recommended! Everything was a chore & took so long to organise. The staff were more interested in selling spa treatments. Don’t book the hotel car, the concierge told us when we arrived he could have arranged a driver for half the cost.
There is a free shuttle bus to Lijiang Old Town & Shuhe but it’s not well advertised, hard for English speaking people to book & is only available when they’ve got a driver. There is also a free horse & cart to Shuhe Old Town which you have to book at least 30mins in advance. Taxis are cheap & readily available.
You have to tell them to prepare the hot tub 3 hours in advance which is ridiculous. People book a hot tub villa to use the hot tub & at previous properties I’ve stayed at the hot tub has been constantly available. They only give you one set of towels & it was a nightmare trying to get the staff to understand I wanted a second set. There was only one lounger in the garden area which is not much use for a couple.
I had a Thai green curry for dinner one night which was terrible, like canteen food & not as described. Breakfast was ok but the toaster barely worked & the egg selection wasn’t very good. The best service we encountered was at the Chinese restaurant.
The villa itself was beautiful, quiet & very spacious. The sweet dessert soup which was provided daily was a nice touch. Lijiang & Shuhe are beautiful towns & there are lots of restaurants nearby in Shuhe Old Town (definitely recommend number 1 restaurant). This could be a brilliant property if the staff are properly trained & there is someone to assist international guests. Such a shame the terrible service ruined our stay.
Really pretty backdrop with the snow mountains in the yard. Rooms are great except for the low pressure showers. Service was excellent and Amy, our housekeeper ensured that we got everything we need for our kids. Went for the massage and it was excellent too!
I stayed in Pullman Lijiang with my 21-month-old toddler and husband and we had a fabulous time because this hotel was really kids-friendly. There was an indoor kids room with slides, small foosball, and many toys for him to play with. He loved going there every evening and refused to return the room.
Our deluxe room had an amazing view of the Yulong Mountain. As we celebrated our anniversary there, they even prepared a nice fruit and dessert set for us, with roses on the bed. The cotbed for our toddler was perfect and he loved it too. I really like the open concept bathroom as it allowed me to look at my toddler while washing all the milk bottles. There are sliding doors to close off the bath tub and toilet for privacy as well.
Our toddler also enjoyed the complimentary horse carriage ride from the hotel to Shuhe Village. You have to reserve it before hand, and it leaves every half an hour from 10am to 6pm. We could also rent the bicycles to cycle around the hotel.
Everyone in the hotel was really friendly and helpful. We would like to extend our deepest appreciation to Tess and Johnny, who were very patient to meet all our needs as we fed our toddler in the restaurant. We would also like to thank Julia, who made us feel at home, at this amazing hotel. We will definitely be back again with our family and stay in the villa, which we heard has the biggest villa size in Lijiang.
To be frank, I had a stay with Pullman Lijiang this spring.If memory serves me well,they made some mistakes last time.But this time,they improved a lot in guest experience. Everything about this hotel is incredible. From the moment you check in or from the moment you arrive！Every single member of the Pullman staff treats their job as if it's an honor to be a part of a wonderful family. The standard of luxury is in no way compromised by the intimacy and warmth you'll experience here- it's only accentuated by it. The perfect service and facilities impressed me so much. I have to send best regards and the most sincere gratitude to all the outstanding staff in Pullman Lijiang. At the same time,I would gave my special thank to an admirable manger-Tina， whom paid attention to my whole trip during this stay. Thanks to Tina,she arranged the room and switched on the air conditioning/underfloor heating in advance.We felt so warm when we walk in the room while it was a little bit cold outside. It’s undeniable that Pullman Lijiang enhanced its performance in all respects ,delicious beverages,passionate service,warm concierge,everything is perfect-simply INCOMPARABLE！I was blown away, even the package of bottled water have print their own logo.Generally speaking,only the luxury category hotels have awareness and cost budgeting to show their logo on every corner. I really appreciate that the managers’ action and decision. Brand effect and recognition are reinforced unconsciously. A little change makes big difference. In Pullman Lijiang,there are no strangers here,only friends that haven’t met yet. Just for this stay,Pullman lijiang is the top one among the hotel in Lijiang.Even better than InterContinental,Aman,Banyan Tree and Grand Hyatt. I didn’t think I‘ll ever stay anywhere else in Lijiang even considering looking into the residence options here. It‘s THAT perfect！
I can see why the Pullman is Lijiang's top rated hotel. I'm only giving three stars, but truth is I would stay there again in a heartbeat.
Grounds are unbelievable. Morning views of snow mountain stunning. For those views alone, the stuff of lifelong memories, you should consider staying there. Restaurant good and affordable.
Having said all that, there were issues:
- No drink/tea at check-in. They just seemed to forget.
- They showed us to our room while it was still being made up. Made really bad impression.
- Perhaps because she was rushing, housekeeper did not leave any soap or shampoo.
- No hooks or rods to hang towels (except on shower/toilet door).
- One front desk person said we could not take the bikes off the property. The next one said it was fine to do so. Honestly, why have mountain bikes if you can't even ride them over to Shuhe?
- Front desk told us we would have to pay 30 RMB to enter Shuhe, but didn't mention it was only if entering in a tourist bus or carriage. If you walk over, there is no charge at any hour.
- At check-in, front desk did not tell us about free shuttle service to places like Black Pools. We found out later in our stay.
- The villas have beautiful hot tubs. However, those staying in the more affordable hotel rooms do not have access to a hot tub, pool or sauna - on a property that size, while staying in a $150 room? It would have really helped to have a place to unwind after a day or hiking or biking.
- Both the rooms and grounds were, in certain places, not well enough lit. Shaving was an interesting ordeal - I literally had to feel where the stubble was. Also, I almost tripped over an unlit step - and my eyesight is quite good.
In spite of the shortcomings, I would be delighted to return to this hotel. Still worth it! I only list my peeves in the hope Management will address them for future guests. We really had a great time. Of the employees, Tina is especially tops.