4.0
Very Good 727 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Boutique hotel style and service, but all the big amenities of a larger resort (pool, restaurant, bar, gym and business center)
  • Central location a short walk from Merida’s historic center
  • Frutas y Flores restaurant serves Mexican and international fare in a traditional dining room
  • Mod cons: 42-inch flat-screen TVs, minibars, coffeemakers and iPod docking stations

What To Know

  • Most rooms have views of the central courtyard
  • Consulado bar is open from 4 p.m. to 11 p.m. only
  • The pool is not heated

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Renovated mansion in the heart of Merida, with a restaurant, bar, gardens and a pool

The Lowdown

In what was originally a Spanish general’s mansion dating from the early 20th century, this 127-room boutique sleep is a comfy base in Merida’s central, upscale Palacado Monteo neighborhood. Renovated in 2012, the property retains many original features, from the ornate lobby decked out in marble, chandeliers and huge columns, to the elegant central courtyard and interior corridors. The guestrooms are classically styled in white, beige and gold, and all have 42-inch flat-screen TVs, minibars, coffeemakers, iPod docking stations, desks and en suite bathrooms with walk-in rainfall showers. Most rooms overlook the sunny internal courtyard, though the Suites have private balconies with views of the cityscape. On the ground floor, the Frutas y Flores restaurant is open from 6:30 a.m. to 11:30 p.m. daily and dishes up traditional Mexican and international fare in an ornate dining room. The Consulado bar serves beer, wine and cocktails until 11 p.m. daily. If you’re looking to keep up your workout, the small gym is open around the clock, and there’s an outdoor pool surrounded by manicured gardens.

In the Area

Start at Merida’s main square, variously called the Zocalo (after Mexico City’s famous square) or the Plaza Grande, and check out the historic sights with which it’s lined, from the 16th-century cathedral (the second-oldest in the Americas) to the Museo Casa Montejo, which was once the home of Spanish conquistador Francisco Montejo. Don’t miss the modern art museum MACAY, which showcases the contemporary side of this ancient city. Sample Merida’s best home-cooked Yucatecan food at La Chaya Maya, a buzzy restaurant with two downtown locations (the newest in a lovely mansion) where you can dine on such regional specialties as chichinita pibil (a roasted pork dish) or salbutes (fried tortillas heaped with turkey, pickled onions and avocado). Nearby, see what’s cooking at Apoala, an upscale joint on Santa Lucia Square that serves mostly Oaxacan-inspired dishes to well-heeled Meridanos. Shop for beautiful artisanal clothing and accessories, as well as hand-crafted candles and fragrances made in nearby Valladolid, at Coqui Coqui, a chic boutique that wouldn’t be out of place in New York or Paris.

How to Get There

InterContinental Presidente Merida
Av. Colon 500, Colonia Centro
Merida, 97000 Mexico

Reviews

4.0 Very Good 727 Reviews
Stayed here with a friend as a solo female
Reviewed 2 days ago

My friend uses this hotel for work and invited me to Join him here on a trip here to stay and explore on my own.

It's situated far enough out of Centro, the town centre, to be away from the noise and bustle but still close enough for an easy walk to the shops and bars.

The hotel is clean and cool, the tiled floor stunning and the rooms are cool and beautiful. The free water and coffee is very welcome. I felt very safe on my own here and the staff cannot help enough. They have helped me arrange tours and nothing is too much trouble.

The pool isn't huge, but it's cool and clean which is welcome in the Mexican heat!

Andelmo at the lobby bar is a fun, friendly and exceedingly competent bar man. He's made fantastic cocktails and is great for conversation.

All in all I loved staying here!

Seriously Disappointed... Again
Reviewed 6 days ago

This hotel has the potential to be a truly great hotel. The bones are there, but the management is in shambles. There are two front desk staff that are a joy to deal with - Adriel is one of them. And the personnel, in the concierge lounge, are genuinely attentive.

The lobby is inviting, and is reminiscent of the glory days of hotels; the high ceiling, the doormen, the sculptures, and the brightness - all are inviting, and fill one with the anticipation of greatness… but that is where it all comes to a crashing halt! I also want to mention that this is not my first stay -it is my second. I stayed here, for the fist time, one year ago, almost to the days. I was assured, by the management, that my issue with that stay were far from the normal and, if given another opportunity, I would see that. This is that second opportunity - and things were actually worse, this time around.

My room is on the second floor (as I am writing while still at the hotel). In the room beneath me is an incessant banging on the pipes, and goodness knows what else - and has been going on nearly the entire afternoon. It has also been going on for three days. In the late evenings, they seem to be moving furniture around, in the very same room.

Today, until about 20 minutes ago, I had no internet. At least it coincided with the construction below me - so I couldn’t be here to work anyhow.

Over the weekend I had no hot water - none. And this was 1:30 in the afternoon. They said that they would fix it, and they did. then I had cold water, and hot water - but nothing regulated in-between. And as I showered anyhow - in water that now had a brown tint to it, I had the water shut off completely, mid-shower, for about 20 minutes.

As is customary, when the room is cleaned, two bottles of water are supplied, as well as two coffee pods for the Nespresso machine. For the first five days of my day, these items were replaced each day. then the replacements stopped. If I wanted water, or coffee pods, I had to go down to the lobby and request them.

As an addendum, to those that are IHG Spire Ambassadors, beware; if you use points to pay for your room, you are not eligible for the room upgrade, or the use of the concierge lounge. If you call IHG Customer Care they will assure you that that is incorrect, but in this hotel it is not. In fact, I had a supervisor from IHG Spire call the hotel manager, directly, and tell him that the hotel’s policy was incorrect - but still they refuse to honor the perks if you pay with points.

Beautiful hotel with historic charm.
Reviewed 4 weeks ago

Beautiful hotel with historic charm. Definitely recommend staying there! The breakfast was amazing that had local dishes as well as your basic types of breakfast. Friendly staff that was always available.

Comfortable, reasonably priced hotel in Merida
Reviewed 1 month ago

I stayed in this hotel for a weekend when I went to a wedding near Merida. It was well priced, well located, and not all inclusive. Good service and food. The rooms were not super modern but they were nice and very clean I would return.

Price - Quality, This is a Good Option
Reviewed 2 months ago

This hotel offers a great stay with a great price... This Hotel is not new, but the whole scene is well kept.... Nice open and fresh Lobby, great smell... Rooms have good size and great A/C...

What i don't like is the staff at front desk, very cold, without this great customer service that all the Intercontinental have...

And the other thing i hate was the bed... old and horrible mattress... Let's hope for a renovation...