4.0
Very Good 734 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Boutique hotel style and service, but all the big amenities of a larger resort (pool, restaurant, bar, gym and business center)
  • Central location a short walk from Merida’s historic center
  • Frutas y Flores restaurant serves Mexican and international fare in a traditional dining room
  • Mod cons: 42-inch flat-screen TVs, minibars, coffeemakers and iPod docking stations

What To Know

  • Most rooms have views of the central courtyard
  • Consulado bar is open from 4 p.m. to 11 p.m. only
  • The pool is not heated

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Renovated mansion in the heart of Merida, with a restaurant, bar, gardens and a pool

The Lowdown

In what was originally a Spanish general’s mansion dating from the early 20th century, this 127-room boutique sleep is a comfy base in Merida’s central, upscale Palacado Monteo neighborhood. Renovated in 2012, the property retains many original features, from the ornate lobby decked out in marble, chandeliers and huge columns, to the elegant central courtyard and interior corridors. The guestrooms are classically styled in white, beige and gold, and all have 42-inch flat-screen TVs, minibars, coffeemakers, iPod docking stations, desks and en suite bathrooms with walk-in rainfall showers. Most rooms overlook the sunny internal courtyard, though the Suites have private balconies with views of the cityscape. On the ground floor, the Frutas y Flores restaurant is open from 6:30 a.m. to 11:30 p.m. daily and dishes up traditional Mexican and international fare in an ornate dining room. The Consulado bar serves beer, wine and cocktails until 11 p.m. daily. If you’re looking to keep up your workout, the small gym is open around the clock, and there’s an outdoor pool surrounded by manicured gardens.

In the Area

Start at Merida’s main square, variously called the Zocalo (after Mexico City’s famous square) or the Plaza Grande, and check out the historic sights with which it’s lined, from the 16th-century cathedral (the second-oldest in the Americas) to the Museo Casa Montejo, which was once the home of Spanish conquistador Francisco Montejo. Don’t miss the modern art museum MACAY, which showcases the contemporary side of this ancient city. Sample Merida’s best home-cooked Yucatecan food at La Chaya Maya, a buzzy restaurant with two downtown locations (the newest in a lovely mansion) where you can dine on such regional specialties as chichinita pibil (a roasted pork dish) or salbutes (fried tortillas heaped with turkey, pickled onions and avocado). Nearby, see what’s cooking at Apoala, an upscale joint on Santa Lucia Square that serves mostly Oaxacan-inspired dishes to well-heeled Meridanos. Shop for beautiful artisanal clothing and accessories, as well as hand-crafted candles and fragrances made in nearby Valladolid, at Coqui Coqui, a chic boutique that wouldn’t be out of place in New York or Paris.

How to Get There

InterContinental Presidente Merida
Av. Colon 500, Colonia Centro
Merida, 97000 Mexico

Reviews

4.0 Very Good 734 Reviews
Still the Best Hotel Ever
Reviewed 1 week ago

I have been coming to this hotel for years and it is always PERFECT in ALL ASPECTS! Usually you see a decline over the years, but not at this hotel. The hotel is well maintained and has a unique historic charm with modern amenities. The hotel public areas as well as the rooms are extremely clean. The rooms are spacious and well appointed - especially the club floor rooms - well worth the upgrade! The a/c is one of the best ever, the pool is well maintained in a tranquil courtyard, Room service, the restaurant, and the hotel bar is top of the line - no concerns, But the best attribute to this hotel is the AMAZING STAFF! Truly the best staff of any hotel I have ever stayed at anywhere in the world! Special thanks to Carlos (Front Office Supervisor) and Mariabel (concierge lounge) for their outstanding service always, but MOST OF ALL - Carlos (Chief Concierge) for going above and beyond to ensure that my return stays are always the best. He makes me feel welcomed like family.

Every stay I have ever had is TRULY PERFECT. This is the only hotel in the world that I can say this about. SERIOUSLY! I will always chose this hotel no matter what. I actually travel to this hotel not so much for the city, but just to stay at this hotel once a year. It is like visiting family!

Modern clean hotel
Reviewed 2 weeks ago

Modern hotel near the Merida center. Spacious and clean rooms, large and clean bathroom. Walk in shower with glass. Comfortable bed, good sleep quality.
Panorama from the room on an interior space, not very nice.
Desk a little bit difficult to use for dining in the room
International breakfast with lots of choice.

Room rating 8
Bathroom rating 7
Hotel rating 8

Lovely hotel, wonderful staff
Reviewed 3 months ago

I visited this lovely hotel to see the beautiful exhibition of Huichol art and although my visit was brief and only to the bar and exhibition areas, I was impressed by the attention of the staff. I walked in looking like something the cat dragged in as I had been running around the city and had gotten lost en route to this establishment (be careful; there's another hotel with a similar name, one that is not of the same caliber). Even though I did not look like I had any business being in a lovely hotel, the staff was so hospitable! The concierge invited me to see the portion of the exhibition behind the desk and then she explained that there were more pieces throughout the halls and bar. Once I was in the bar, I felt a drink was in order after the ordeal of getting lost. I ordered my usual tequila, which they did not have, but the bartender, Altemio I believe was his name, gave me a brief lesson in the tequilas they carry. I ordered one and enjoyed the ambiance and his hospitality. Of course bartenders are skilled at making conversation and making one feel comfortable, but he was very down to earth and made my time there quite pleasant. I learned that there's a happy hour, which is a great deal of 2 for one beers, and enjoyed the unusually pleasant weather in the outdoor area. After my third drink he brought me a small plate of a few tasty morsels, which I had not expected nor had I thought I'd wanted, but in retrospect, after three drinks I needed. I saw he greeted arriving guests with complementary cocktails and thought that was nice. Although I typically rent an apartment in this city due to the fact that my stays are extensive, if I were to stay only a few nights, I would definitely consider this hotel. It was exceptionally clean and had all of the amenities one would expect in a hotel of this caliber.

Stayed here with a friend as a solo female
Reviewed 3 months ago

My friend uses this hotel for work and invited me to Join him here on a trip here to stay and explore on my own.

It's situated far enough out of Centro, the town centre, to be away from the noise and bustle but still close enough for an easy walk to the shops and bars.

The hotel is clean and cool, the tiled floor stunning and the rooms are cool and beautiful. The free water and coffee is very welcome. I felt very safe on my own here and the staff cannot help enough. They have helped me arrange tours and nothing is too much trouble.

The pool isn't huge, but it's cool and clean which is welcome in the Mexican heat!

Andelmo at the lobby bar is a fun, friendly and exceedingly competent bar man. He's made fantastic cocktails and is great for conversation.

All in all I loved staying here!

Seriously Disappointed... Again
Reviewed 3 months ago

This hotel has the potential to be a truly great hotel. The bones are there, but the management is in shambles. There are two front desk staff that are a joy to deal with - Adriel is one of them. And the personnel, in the concierge lounge, are genuinely attentive.

The lobby is inviting, and is reminiscent of the glory days of hotels; the high ceiling, the doormen, the sculptures, and the brightness - all are inviting, and fill one with the anticipation of greatness… but that is where it all comes to a crashing halt! I also want to mention that this is not my first stay -it is my second. I stayed here, for the fist time, one year ago, almost to the days. I was assured, by the management, that my issue with that stay were far from the normal and, if given another opportunity, I would see that. This is that second opportunity - and things were actually worse, this time around.

My room is on the second floor (as I am writing while still at the hotel). In the room beneath me is an incessant banging on the pipes, and goodness knows what else - and has been going on nearly the entire afternoon. It has also been going on for three days. In the late evenings, they seem to be moving furniture around, in the very same room.

Today, until about 20 minutes ago, I had no internet. At least it coincided with the construction below me - so I couldn’t be here to work anyhow.

Over the weekend I had no hot water - none. And this was 1:30 in the afternoon. They said that they would fix it, and they did. then I had cold water, and hot water - but nothing regulated in-between. And as I showered anyhow - in water that now had a brown tint to it, I had the water shut off completely, mid-shower, for about 20 minutes.

As is customary, when the room is cleaned, two bottles of water are supplied, as well as two coffee pods for the Nespresso machine. For the first five days of my day, these items were replaced each day. then the replacements stopped. If I wanted water, or coffee pods, I had to go down to the lobby and request them.

As an addendum, to those that are IHG Spire Ambassadors, beware; if you use points to pay for your room, you are not eligible for the room upgrade, or the use of the concierge lounge. If you call IHG Customer Care they will assure you that that is incorrect, but in this hotel it is not. In fact, I had a supervisor from IHG Spire call the hotel manager, directly, and tell him that the hotel’s policy was incorrect - but still they refuse to honor the perks if you pay with points.