3.5
Average 225 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

Centrally located in Merida, Hotel Plaza Mirador is minutes from Casa Frederick Catherwood and Montejo House. This hotel is within close proximity of Plaza Grande and Macay Museum.

Rooms

Make yourself at home in one of the 90 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary bottled water.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Food & Drink

Grab a bite to eat at the hotel’s restaurant, where you can enjoy drinks at a bar, take in a pool view, and even dine alfresco (weather permitting). You can also stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary continental breakfast is served daily from 7 AM to 11 AM.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Hotel Plaza Mirador
Calle 70 #541A x 67
Merida, 97000 Mexico

Reviews

3.5 Average 225 Reviews
NOT Recommended - Substantial Issues -- Best to Avoid
Reviewed 1 month ago

This is NOT a safe hotel for Female travellers, Indviduals with Mobility issues, or First time travellers to Merida.

Compared to other Merida Hotels in this price range, this is NOT a good value. Poorly located to the Tourist areas. Badly maintained, with an "Indifferent" Front desk staff.
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This is a modest budget hotel with no frills - not even on par with an older Motel Six property. They dont even provide a wash cloth for the guests. (The photos provided by the hotel appear to have been taken when the property was built. They are decades old and do not accurately reflect the current condition of the property.)

1. Hygiene - My bathroom had a hand sized patch of black mold growing in it. The bathroom window had a greasy film on it. There was a large pile of dead insects on the window sill. They had been ignored by the cleaning staff for so long that they were covered in dust. Compared to similar hotels in Merida, this place is significantly less clean

2. Location - The property is a good 20 minute walk from the tourist areas. The neighborhood is full of cheap hotels which "rent by the hour". The hotel sits on one of the main streets into the city. There is a considerable amount of traffic noises from the busses and delivery vehicles which roar past the hotel from morning to late at night.

3. Safety - the retail shops in the area close by sundown. After dark the streets are poorly lit and pretty mich deserted. We could not find another restaurant with in walking distance which was open for dinner. Pool is unfencede, and right next to the restaurant entrance -- poses a substantial hazard for small children.

3. Room - Very poorly designed. Most of the front wall is taken up by an oversized picture window. There are no curtains on the window -- just a thick black out covering.
If you leave the covering up everyone passing by can see right to the back wall of the room. If you leave it down, you are in total darkness. The lighting in the room is so limited it is impossible to read at night. Imagine lighting a good sized room with a 15 watt bulb. DO not expect to be able to read.

3. Free Wifi - The ONLY place on the property where the wifi signal is reliable is in the main lobby. And it is very very slow. Do not expect to download photos or videos.

4. "Complimentary Breakfast." This is a cup of coffee, a small cup of imitation orange juice, and bread. They also serve a breakfast buffet but this will cost you an additional 75 pesos per person per day.

5. Handicapped Accessibility -- very poorly designed for people with mobility issues. If you are in a wheel chair, don't expect to get up the steep 45 degree ramp to get to the pool, the restaurant, or the Conference Room.

6. Front Desk Staff -- "Indifferent and unprofessional" -- unless you were a handsome young Male. Poorly trained, lacking in Customer Service Skills.

Good Budget Hotel
Reviewed 3 months ago

Hotel is ok, nothing fancy. The location is about 6 blocks from downtown. Easy to walk to. The room itself is clean but nothing special. The internet works great. I was finally able to get some work done. The shower did not have any water pressure at all, literally drips coming out of it. For the price is ok.

Nice hotel but a bit inconsistent
Reviewed 4 months ago

We booked several rooms here and they were mostly ok. The rooms were reasonably priced and nicely done; but there was that sewer gas issue as others have mentioned in their reviews. Only 1 of our 5 rooms had this issue and it was not resolved, even by covering the shower drain. The housekeeper plugged in one of those electronic deodorizers, which was even worse than the sewer gas because it doubled the stink instead of eliminating any. So I would recommend you do not stay in room 101 as there is something, perhaps under the floor that needs attention. Other than that, the staff were all friendly and tried to accommodate everyone. The restaurant was good and reasonable. The location was away from all the todo of the city; yet close enough to walk.

Clean, modest Mexican hotel
Reviewed 8 months ago

Hotel Mirador is clean and in a good location. As compared to motels in the U.S., I would put it above a Motel 8, but slightly below a Motel 6.

Our room (#101) was large with two full beds, a huge closet, open shelving in the closet, a desk/chair, and plenty of drawers to use. The bathroom window faced a busy street, so there was some traffic noise, but with the window closed noise wasn't a problem. The A/C worked very well (thank goodness). The room was very clean and the beds/pillows were comfortable.

The bathroom needed a little work due to mildew near the shower and rust on the shower door. The shower floor is marble and very slippery. Hot water was plentiful. The bathroom walls and counter were marble. The toilet was a little temperamental, but as long as you kept the button pushed in, it flushed fine. Towels, bath mat, and sheets were professionally laundered and replaced daily. Shampoo, lotion, a hair dryer, bottles of water (daily), and coffee with coffee pot were provided.

The breakfast buffet was good! You can have your breakfast poolside or in the air conditioned dining room where they have the buffet. Wait staff provides you with tea/coffee and a fruit plate. The breakfast items changed daily. In general it contained hot tray versions of scrambled eggs (with ham, chorizo, or diced peppers), chilaquiles (either with red or green sauce), and a meat (marinated pork or chicken). The sauces offered were crema, green salsa, and red salsa in different levels of intensity (tread carefully). Breads varied daily and included rolls, croissants, conchos (slightly sweet roll), and pan naranja (orange cake). There was a fruit plate (cantaloupe, watermelon, and papaya) and three kinds of cereal as well. The fruit was always ripe and delicious. Take note that the day you check out breakfast is NOT included in the price.

The pool and patio are clean and very nice. There are many vacationing Mexican families that use the pool. Some people make noise around the pool in the evening, but for us it wasn't bad at all. The hotel is used for small conventions and business people as well.

The desk staff were friendly and helpful. Knowing some basic conversational Spanish will help you a lot. As other reviewers noted, the lobby is dated. It is, but you don't spend time in the lobby.

Overall, Hotel Mirador is a fine place as long as you are realistic about it not being similar to a mid-range American hotel.

Pleasant stay at a beautiful time!
Reviewed 8 months ago

Our stay at Plaza Mirador was very enjoyable. This hotel is a really good value for money close to the city centre. Our room was comfortable and clean. The reception staff was really helpful. They helped us to retrieve our lost baggage (It got lost in Frankfurt, Germany and reached Cancun, Mexico 2 days after our arrival) The hotel staff made sure the baggage was delivered to us.