Hacienda Uayamon, A Luxury Collection Hotel, Uayamon
What We Love
- An atmospheric spa, where Mayan-inspired massages and healing rituals are performed
- The outdoor swimming pool, in the crumbling ruins of a plantation building
- The surprisingly sophisticated restaurant, especially the homemade breads
What To Know
- A 5 percent service charge per night will be collected at the Jetsetter checkout
- Beds are somewhat firmer than Starwood’s typical Heavenly Beds
- Very quiet at night; guests have dinner and go to bed
- This is a remote area; you can bike through the countryside, but the city of Campeche is 13 miles away
- Free WiFi
- Parking On Site
- Room Service
Gloriously decaying grandeur. Built in 1700, the plantation buildings are in various stages of dishabille, with peeling paint on some, trees growing out of others, crumbling stone walls around the pool, and other spaces where the Mayan-colonial architecture has been restored to its original splendor. Candlelit gardens connect the buildings, making the property especially mysterious at night.
Bed and Bath
The guestrooms are less weathered than many of the public spaces, with buttercup-yellow walls, black-and-white tile floors and eclectic dark wood colonial furnishings chosen by Indonesian architect Jaya Ibrahim. They have indoor hammocks hanging on pegs on the stone walls (for guests who want to sleep Mayan-style), outdoor palapas with daybeds, and lavish bathrooms with big tubs-with-a-view.
The indoor-outdoor candlelit restaurant, in the main building of the original hacienda, serves chef Juan Carlos Sanchez’s blend of Campechean coastal fare and international cuisine, made with organic ingredients from the hotel’s own gardens and fresh seafood from local fishermen. The small but beautiful spa offers traditional Mayan treatments and others with all-natural products, and the outdoor pool is surrounded by hammocks.
In the Area
The reason for visiting this part of Mexico is seeing the Mayan ruins. The closest is Edzna, an archaeological site that dates from 600 BC, and the hotel can arrange private tours guided by archaeologists, historians and field experts, which could be followed by a swim in a cenote (Mayan swimming hole) and a private picnic lunch in a ruined church. The ancient Mayan cemetery on Jaina Island is known for its intricate figures, meant to accompany the dead into the life, and the historic fortified town of Campeche, on the coast, is a UNESCO World Heritage Site.
How to Get There
I booked this hotel 10 months ago after researching our road trip around the Yucatan. The Hacienda looked fabulous on the Marriott website and we thought perfect for an upscale couple of days R and R especially as it also had a spa. The property is gorgeous very beautiful and true to the photos on the website. However there are problems with this hotel that need to be addressed quickly. when we arrived we were delighted to be offered an upgrade to a suite due to Marriott Gold status. ,but told we would have to wait 40 minutes to prepare the room, no problem so we went to the pool for a swim and drink. The pool although architectualy beautiful was filthy. there was no filtration jets on at all and the water was soupy. There was a scummy film of sun tan lotion on the top of the water. this pool had not been cleaned recently as far as we could tell. We decided not to swim. Also there was no service at all by the pool and i had to go a find a member of staff to order drinks. I found 6 waiters chatting at the front of the hotel and not one made a move towards me to ask if they could help.Not the best first impressions. The manager Jennifer, who was very pleasant walked us to our rooms and on the way offered to show us the spa. She opened the door of an extremely hot and musty room that I wouldn't sit in let alone have a treatment in.On the way out she picked up a huge black dead moth from the floor , there were more live in the room. we arrived at our suite and it looked really lovely. due to the remoteness of this hotel we decide to eat dinner in the restaurant that night and proceeded to get ready. I then heard a scream from our bathroom when my partner was taking a shower. There was a huge tarantula in the corner.I rang reception no answer , I rang the emergency button no answer . my partner then ran to reception and asked for it to be removed. i appreciate that this hotel is in the jungle but I also expect the rooms to be checked throughly this creature had not just crawled in there! when we arrived for dinner there was one waiter whose english was very poor and couldn't explain any dish on the menu. the food was bad and smelled of cooking fat. the hotel staff are very poorly trained . we cancelled our second night because we couldn't bear to be there. we received an apology from the general manager Alissa and a reduction in the room rate. this is a very disappointing hotel that needs better staff and attention to detail . It could be stunning but I would not recommend it until Marriott sort out these problems.
The site, an old Hennequen estate, is simply amazing. Set in ‘jungle’ (with interesting wild life including the now endangered agouti) and wonderful trees (many with botanical labels) is stunning as are the (from the outside) the decaying ruins. Beautiful rooms with ceilings so high that you can hardly see them! The swimming pool set in a ruined building is stunning.
The downside is that while all the staff are charming the service is really quite poor. You could be by the pool all afternoon but no one comes to see if you want a drink (and there is no bell to ring). In the evening there is no veranda on which to sit and sip you margarita. Once you plate has been served in the restaurant the staff seem to evaporate; and the menu is virtually the same as its sister Hacienda Santa Rosa and not very exciting (as opposed to the excellent breakfast). Location (it is isolated) is convenient for several Mayan sites and the lagoons and beach at Celestún and delightful Campeche if you have a car (20-45 mins drive).
My impression is that their main business is weddings and that the hotel is playing second, but still a wonderful place to spend 2-3 days.
Just imagine this place is so rich in history that there are records of it being raided by corsairs in 1685, almost 100 before the US declaration of independence!
The remodeling and recondition of the Hacienda Uayamon, into a hotel have been done with care and love for it’s past. The difficulty of conserving the “spirit of past glory days” and providing modern comforts is not easily achieved, in Hacienda Uayamon this was accomplished.
For me staying at this hotel was a fantastic experience! The location is unique in the middle of the Mexican jungle surrounded and immersed in nature. The rooms special layout is charming.
The restaurant has great service and food, all regional and natural.
I asked for a tour of the hotel grounds and had the great pleasure to meet with Don Luis, along time employee and local resident, who knows the surroundings and history of the hacienda first hand. The tour is about one hour, and I recommend it to everybody interested in the history of Campeche and it’s people.
Last but not least I thank the whole staff for the wonderful time we had with them, specially Mr. Angel.