Having come to Campeche before I was intrigued by the Negative reviews of the Casa Don Gustavo. I booked into the large suite overlooking the pedestrian street. I had no issues with noise. The breakfast that was included was great. I’m not sure what the other people were complaining about. All the people were very friendly and helpful.

Although the hotel is on a pedestrian street, it is less than 30 seconds from where the taxi drops you. I have had longer walks into hotels that have drive up service. Again, I’m not sure what people are complaining about, made just complaining because they have nothing better to do. Or they have very little travel experience aside from all inclusive resorts (which I’m sure people complain about too), and keep comparing everything to what it’s like “back home”.

I will definitely stay here again, and would recommend it to others.

We travelled through Mexico and we decided to stay 1 Night at Campeche. It's a lovely place with not too much rooms. We got an upgrade for our room and we really enjoyed to stay in this ols renovated casa.
If you travell by car then enter the calle 59 and let your car park there. Tell the hotel that you have a car and they will park it on their parking site for you. So no need to hurry or stress for a parking spot. The waiters were really nice and the breakfast was ok. We ate on a restaurant outside and recommend to go all the way up and down.

I stayed here in the beginning of June 2018. Let me tell you this place is overpriced and overrated. $140+ dollars per night was a total rip-off!

I will start by saying it took me over 20 minutes of finding the place. The entrance to the hotel is on a street that is blocked off due to restaurants having outdoor seating on the street, which is not a big issue and would be totally ok if the Hotel would be professional and kind enough to send you an email or let you somehow know not to look for the actual street address and instead explain to you the process of getting to the hotel in case you are driving. After rounding up the one way streets of downtown Campeche for about three times we had to find paid public parking two blocks away since the street access is blocked off. I then had to carry our luggage into the hotel only so they could then explain to me the parking situation and what the process is to parking your car. NOTE that they advertise as “PARKING ON SITE” which is not true and is false advertisement. All of this could have been avoided if they had explained this on a welcome email once the reservation was placed or a phone call (although a phone call would be too much to ask for a place that handles business the way this hotel does.

Second: Since the price per night is over $140+ per night, and the fact that other hotels in the area go for around $40 to $50 per night, and the fact they they advertise “free breakfast” I thought it would be a full breakfast included for the price we were paying. All other hotels in the area advertise “Continental Breakfast” but this one did not. I wrongfully assumed it was a regular breakfast or some type of buffet breakfast included but I was wrong. They told me it was a continental breakfast that was included with a limit of $150 MX pesos which is equivalent to less than $7US dollars. So I paid $140 US dollars per night just to have a $7-dollar breakfast.
Third and the most unbelievable aspect of the stay was that on the first night we started hearing loud music played at around 12AM. Initially we thought it was coming from the nearby bars, but the music started getting louder and louder and we could hear people screaming and talking loud. I then looked over the window and it was the hotel employees in the courtyard playing Banda music and singing as if it was open air karaoke night. I called the front desk and the person who answered knew exactly what I was calling about, he even asked if it was too loud, and I told him yes, we cannot sleep. Moments after we called the noise and the music stopped. But it was incredible that this would happen. If it was a guest having a party or being loud I can understand the Hotel not being at fault, but it was the hotel employees, a supposedly (4) star hotel where I am paying probably the highest rate in town per night.

Now, what is most incredible is the following night, at around 1am, we started hearing the loud noises, the loud music, and the staff singing on the courtyard again. This time we tried calling the front desk but the line was busy. We waited and tried again and the phone line was busy again. After failing to reach the front desk after more than 15 minutes I had to open up the bathroom window and literally screaming I told the staff that we could hear the loud music and the singing and if they could please stop. And believe me, I am not exaggerating. This was not a soft radio voice or soft voices from people talking or mumbling. This was music being played loud at 1am by the hotel staff.

Lastly, what made my lady very uncomfortable is that any time we would come in or out of the Hotel there were always at least two, sometimes up to four hotel employees at the entrance to the hotel. Not really sure what they’re job is but thy would literally stare at my lady from the bottom up each time. These guys were not greeters; they were just making her feel uncomfortable. Such a bad experience for her.
Also, the fact that the moment you walk out of the hotel you have waiters from the restaurants around literally jumping in front of you to get you to come in to their restaurants just made the situation worse. I understand this is not the Hotel’s fault but given the fact that the entire stay at the low class hotel was a disaster just made things worst.

I would definitely not recommend this place for its price or its service. It is also not a four-star hotel.

I have no energy to go into the room details, such as the loud AC and the poor lighting and AC outlets. Just avoid a bad situation and stay somewhere else.

We really enjoyed staying at Casa Don Gustavo: The colonial mansion is ideally located in Calle 59 in the historical center of Campeche. The rooms are beautifully decorated and perfectly maintained. There is also a restaurant in the courtyard. Service is good. If you visit Campeche, we highly recommend staying at this hotel.

Very nice building, stylish, quality of the fournitures and confortable. Be aware that you are not able to access the hotel entrance by car; the hotel is situated in a street closed to the traffic and used as a terrace for the many restaurants in the street. There is a parking 100 m away. Have your booking confirmation with you as they might have lost it (it happened to us). Fortunately there was still availability.
We called the room service because the use of the shower transformed put half of the room under water (not only the bathroom) and it lasted for 1/2 hour to send someone to clean the mess.
At breakfast, we ordered Benedict eggs with the sauce aside, they served it with the sauce on top of the eggs. We refused as there was to much sauce. They made the plate again but the vegetables were mixed with habaneros peppers... and they didn’t warn us!! Just imagine the result. They even didn’t apologise. We expect a better service when you book a room at this price.