Don Gustavo couldn’t be in a better location to explore Campeche. It’s on the main pedestrianised street next to bars and restaurants. We were asked if we found the room noisy, but we didn’t at all.

I particularly liked the traditional Mexican feel of the place, with grand furniture and objects inside an old house that contained bright walls and windows surrounding a central courtyard, which is where breakfast was served.

The breakfast was absolutely great and the attendants were really good at their jobs - always serving with a smile!

Just one suggestion; the small swimming pool didn’t look so clean. Possibly look to bettering the filtration system. Otherwise a fab stay.

The hotel looks nice from the outside and even better as you come in. The decor, the ambience, all pretty and enjoyable. Not sure if the hotel is any good to spend the night, as we only went there for dinner. But it must be good if the rooms are comparable with the quality of the restaurant, and its varied menu.
Not saying this is the best restaurant in the world, although certainly not a bad place to dine in downtown Campeche. Very tasty traditional and regional dishes with a modern touch from the chef. Service was very good as well. Prices... fair.

Having come to Campeche before I was intrigued by the Negative reviews of the Casa Don Gustavo. I booked into the large suite overlooking the pedestrian street. I had no issues with noise. The breakfast that was included was great. I’m not sure what the other people were complaining about. All the people were very friendly and helpful.

Although the hotel is on a pedestrian street, it is less than 30 seconds from where the taxi drops you. I have had longer walks into hotels that have drive up service. Again, I’m not sure what people are complaining about, made just complaining because they have nothing better to do. Or they have very little travel experience aside from all inclusive resorts (which I’m sure people complain about too), and keep comparing everything to what it’s like “back home”.

I will definitely stay here again, and would recommend it to others.

We travelled through Mexico and we decided to stay 1 Night at Campeche. It's a lovely place with not too much rooms. We got an upgrade for our room and we really enjoyed to stay in this ols renovated casa.
If you travell by car then enter the calle 59 and let your car park there. Tell the hotel that you have a car and they will park it on their parking site for you. So no need to hurry or stress for a parking spot. The waiters were really nice and the breakfast was ok. We ate on a restaurant outside and recommend to go all the way up and down.

I stayed here in the beginning of June 2018. Let me tell you this place is overpriced and overrated. $140+ dollars per night was a total rip-off!

I will start by saying it took me over 20 minutes of finding the place. The entrance to the hotel is on a street that is blocked off due to restaurants having outdoor seating on the street, which is not a big issue and would be totally ok if the Hotel would be professional and kind enough to send you an email or let you somehow know not to look for the actual street address and instead explain to you the process of getting to the hotel in case you are driving. After rounding up the one way streets of downtown Campeche for about three times we had to find paid public parking two blocks away since the street access is blocked off. I then had to carry our luggage into the hotel only so they could then explain to me the parking situation and what the process is to parking your car. NOTE that they advertise as “PARKING ON SITE” which is not true and is false advertisement. All of this could have been avoided if they had explained this on a welcome email once the reservation was placed or a phone call (although a phone call would be too much to ask for a place that handles business the way this hotel does.

Second: Since the price per night is over $140+ per night, and the fact that other hotels in the area go for around $40 to $50 per night, and the fact they they advertise “free breakfast” I thought it would be a full breakfast included for the price we were paying. All other hotels in the area advertise “Continental Breakfast” but this one did not. I wrongfully assumed it was a regular breakfast or some type of buffet breakfast included but I was wrong. They told me it was a continental breakfast that was included with a limit of $150 MX pesos which is equivalent to less than $7US dollars. So I paid $140 US dollars per night just to have a $7-dollar breakfast.
Third and the most unbelievable aspect of the stay was that on the first night we started hearing loud music played at around 12AM. Initially we thought it was coming from the nearby bars, but the music started getting louder and louder and we could hear people screaming and talking loud. I then looked over the window and it was the hotel employees in the courtyard playing Banda music and singing as if it was open air karaoke night. I called the front desk and the person who answered knew exactly what I was calling about, he even asked if it was too loud, and I told him yes, we cannot sleep. Moments after we called the noise and the music stopped. But it was incredible that this would happen. If it was a guest having a party or being loud I can understand the Hotel not being at fault, but it was the hotel employees, a supposedly (4) star hotel where I am paying probably the highest rate in town per night.

Now, what is most incredible is the following night, at around 1am, we started hearing the loud noises, the loud music, and the staff singing on the courtyard again. This time we tried calling the front desk but the line was busy. We waited and tried again and the phone line was busy again. After failing to reach the front desk after more than 15 minutes I had to open up the bathroom window and literally screaming I told the staff that we could hear the loud music and the singing and if they could please stop. And believe me, I am not exaggerating. This was not a soft radio voice or soft voices from people talking or mumbling. This was music being played loud at 1am by the hotel staff.

Lastly, what made my lady very uncomfortable is that any time we would come in or out of the Hotel there were always at least two, sometimes up to four hotel employees at the entrance to the hotel. Not really sure what they’re job is but thy would literally stare at my lady from the bottom up each time. These guys were not greeters; they were just making her feel uncomfortable. Such a bad experience for her.
Also, the fact that the moment you walk out of the hotel you have waiters from the restaurants around literally jumping in front of you to get you to come in to their restaurants just made the situation worse. I understand this is not the Hotel’s fault but given the fact that the entire stay at the low class hotel was a disaster just made things worst.

I would definitely not recommend this place for its price or its service. It is also not a four-star hotel.

I have no energy to go into the room details, such as the loud AC and the poor lighting and AC outlets. Just avoid a bad situation and stay somewhere else.