5.0
Excellent 889 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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sky chair Resort restaurant overlooking set

Overview

Location

With a stay at The Westin St. John Villas in St. John (Cruz Bay), you’ll be convenient to Elaine Lone Sprauve Library and Museum and Battery. This 4.5-star resort is within close proximity of Sunset Beach and Mongoose Junction.

Rooms

Make yourself at home in one of the 200 air-conditioned rooms featuring private spa tubs and flat-screen televisions. Your bed comes with down comforters, and all rooms are furnished with sofa beds. Rooms have private balconies. Kitchens are outfitted with refrigerators, microwaves, and dishwashers. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected.

Spa, Wellness & Premium Amenities

Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and a picnic area.

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

The Westin St. John Villas
300A Chocolate Hole
St John, 00831 US Virgin Islands

Reviews

Glad to be back! Still working on recovery
Realneonlady

Ever since my first stay at the Westin 10 years ago, I said I would celebrate my next big decade birthday there with friends. When the islands were devastated two years ago, I worried that would not happen, but six months ago I was thrilled to learn that my friends could join me at my happy place on this gorgeous island.

That being said, I fully agree that this resort is not going to make everyone happy now, and the conversion to all timeshare villas is a bit aggravating/puts me on guard, though I will stay tuned to see how that plays out over time.

IF Marriott continues to allow booking by the night, rather than forcing/trying to coerce members of the loyalty program to buy a timeshare, my friends and I will likely return with our families year after year. I don’t believe any of us would buy a timeshare.

The amenities are pared way back. I spoke with a representative on the phone about 5 days before arriving who promised me the previously seamless transition from airport to ferry to the Westin. When 3 out of 4 of us arrived at STT, we quickly encountered confusion. Not about to let a disorganized ferry schedule affect our long-awaited trip, we quickly converted to one-way ferries back to the airport, and took the regular taxi/ferry/taxi to the Westin. Our 4th arrived early the next morning and experienced a vacant reception desk at STT so she the same. The “personal concierge” was TOTALLY NOT A THING. Takeaway: Please don’t lie to returning guests. We know you’re recovering, and we know change is hard, but if you cite the recovery as the reason for the change, your returning guests should be understanding if the message is delivered with the same confidence.

The rooms are clean, comfortable and well equipped. The Bluetooth sound bar that let us rock our 40ish selves out was an awesome touch. From the usb/usb-c/outlet stations next to each bed, the well-laid floor plans, the comfortable furniture, the beautiful grounds, the ease of parking our rental car relatively close to our room in building 12. I booked two next-door villas, as I hoped 4-6 adults would be coming. 4 came so we each had a bedroom/bathroom to ourselves. And laundry en-suite was a real perk. For some tired moms on a getaway, that was priceless.

St. John first timers might be a bit caught off guard without the support of a concierge. Unlike the plug-and-play nature of an all-inclusive you might find elsewhere in the Caribbean, St. John’s special niche is it’s unplug-and-play feeling. Once you’ve done a circle tour of the island, guided or on your own, this makes sense. But if you don’t even know where to start it can be daunting.

I had a good plan roughed out, and one other friend of my three had been to STJ before, too, so we were all we needed to get our snorkels at Trunk Bay (if needed, some of us packed our own) and get ourselves around to various beaches, excursions, and meals.

We celebrated my birthday dinner at Snorkels, and I was not disappointed. Sure it’s not a vast menu, but the food was fresh, drinks were yummy, and the staff were delightful. My birthday desserts (one of each for the table to share) were as good or better than desserts we had in Cruz Bay.

I look forward to coming back soon, but I hope by then the communication has improved so I can return to the 5-star rating I last gave.

Amazing St. John vacation
Jonathan S

The Westin St. John is bouncing back from the storms, and it's better than ever. From the private ferry where check in at the airport eases your arrival, to the lovely setting, pleasant accommodations, and amazing staff, there is no place better to stay on St. John!

It's nice enough for the USVI but you can probably find better
Talib M

My family had a nice, week-long visit to the Westin St. John recently. It's a beautiful resort with nicely appointed rooms. We had a 2BR suite. Our kids loved it. The bathrooms were reasonably sized and our building, #14, was perfectly located on the property to access the pool and the beach. They were both a short walk away but no so close as to be constantly subjected to the din of the pool crowd. the beach is somewhat small but lovely. The sand is soft and the water is calm and shallow out to at least 100 feet - great for a nervous swimmer like me.

That said, there were some things we/I didn't like:

- There isn't much to do; the resort is still recovering from hurricanes and it shows. The resort should be more proactive about helping people enjoy both the resort and the island. We weren't told of any resort supported excursions (except a snorkeling boat trip) that might have been occurring. More needs to be done to either sponsor activities or inform people

- There is currently one restaurant with a limited menu. There is a set menu for each of the three major meals - breakfast, lunch and dinner. A week rotating through the options becomes boring quickly. Interesting tidbit, there is a dinner special every night. On that night, they take one of the four menu entree options and put shrimp on top of it and call it a special. It's not very imaginative though I found it humorous to wonder which entree would be adorned with shrimp on a given night.

- The taxis to Cruz Bay, where there are many restaurants, are $5 / person to and fro. Traveling with kids, we opted not to pay $40 round-trip to visit Cruz Bay. I went alone a few days and picked up takeout to return. Especially given the limited selections on property, it would be nice if the resort facilitated food delivery from some restaurants in Cruz Bay.

- Beach food service is not particularly good. They need a better system for notifying the staff at Snorkels that people relaxing on the beach are ready to order. We had to leave our chiase lounges to walk up to the restaurant (not that far, honestly) to notify the waitstaff that we wanted a menu or to place an order. Someone should be actively working the beach and checking to see if someone needs something. They could also use some sort of card on the chaises to help indicate readiness to place an order.

- The spa is a two room area within the fitness center. My wife looking forward to taking advantage of the spa facilities. It's not very spa like, though. It's just two rooms where you can have treatments done. They'd be better of moving the (currently closed) Kids Club to the fitness center so people can bring their kids while they exercise and giving more space to the spa so they can focus on having a spa facility that feels spa-like

The resort isn't bad at all. It's a lovely place for some R&R. We've been to a lot of resorts, however, and this one feels low on amenities and personality. We'd go back because of the beach - it really is very nice. Still, there are probably other places worth visiting where it might be possible to get both the beautiful beach and the quality of product and service this hotel should have.