Luxury Bahia Principe Cayo Levantado-All Inclusive/All Adult
- Free WiFi
- Parking On Site
When you stay at Luxury Bahia Principe Cayo Levantado-All Inclusive/All Adult in Samana, you’ll be near the airport and minutes from Marine Life Experience Cayo Levantado and Cayo Levantado Beach. This 4-star resort is within the vicinity of Playa Las Flechas and Whale Museum of Samana.
Make yourself at home in one of the 200 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and an arcade/game room.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 4 bars/lounges, or 2 poolside bars.
Business & Travel Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
My husband and I usually go with the Bonvoy & IberoStar Chain hotels as well as a few others. Every year we go away for our birthday/anniversary getaway and this year we opted to visit this hotel as it had great reviews for Samana travel. Without a doubt the hotel itself & the premises are amazingly beautiful, however that is not at all the most important thing when travelling specially overseas. The frontline staff for the most part are very friendly, attentive and courteous but you can tell that they are overworked and maybe even understaffed. I have to say that their policies & how they are structured was very different from any of our experiences worldwide. Let's start from the beginning, as soon as we arrived at the actual resort, after a 2 hour drive from the airport I spoke to the lady in PR & attempted to schedule an appointment to wash my hair so that I could freshen up & get pampered a little, the PR rep called the Spa & she was advised that the hairdresser would not be there & there were no attempts to accomodate my requests. I then asked if I could buy or borrow a brush to use with the blower in my room, that too was not feasible. The very next minute we requested to do reservations for the A la Carte restaurants, to our surprise they basically tell you what Restaurant is open and available for the day, leaving you with no options but to take what is available or go to the buffet, we booked 3 days for the 3 different restaurants available on the given day & we went to 1 of them & refused to explore the other 2. The food was horrible, the airconditioner was off that evening which made the experience worst & more uncomfortable to eat. Hands down you are better off staying every night with the buffet. Given that the lot of the premises is big, they have a service of cars ( similar to Golf Carts) that pick you up from one end and drop you off at another, well at times they are very quick to pick you up. Other times be ready to wait 5-10 minutes for a cart to come pick you up, that is even while calling them to do so. For the grandslam of dissapointments, while my husband & I were at the pool by the beach my husband cut his foot inside the pool. It appears that there were ceramic tiles lifted from the pool floor & the tile caused a huge gash on my husband's foot an pinky toe, as soon as he felt it, he jumped out of the water & the foot was gushing blood all over the place. I immediately called one of the staff, which he had a very basic first aid kit & tried to stop the bleeding with no success, we filed a report & were told to go to the Hotel clinic, on our way there we were told that a child had also been injured the day before or earlier that day, which later this was confirmed by management. The doctor at the clinic was very attentive took well care of us, (as fyi.. the hotel does not cover services at the clinic unless you file a report & the determine that the reason was something within the hotel, otherwise you are expected to pay out of pocket). After filing 2 reports & receiving care, the rest of our stay was ruined. My husband was put on antibiotics & pain meds, which of course meant he could no longer drink (all inclusive that was already paid for) he could no longer get into the water, dance or part-take in any activities. The worst part of this ordeal is that upon addressing the NEGLIGENCE from the hotel of closing off the area or putting a "caution" notice in the area of the pool where they previously knew tiles were broken, management which includes the General Manager and assistant manager expressed no sense of urgency, no empathy, no care or interest on how we felt given the situation. To add insult to injury they offered us a gift certificate to the gift shop, as if that was going to compensate for the rest of the time we were not going to be able to enjoy. Needless to say if the Management team is so careless & unempathetic, no one should expect frontline staff to be any different. For that alone I would not recommend this hotel, it is in the middle of the ocean & if a far worst emergency would have occurred this hotel sure has no sense of urgency or care to empathize with the guests that would probably need to be transported to the other side of Samana by boat. Due to the hurricane, our flight was delayed & we had an additional 3 days to stay in Dominican republic but we checked out from this hotel & booked the Sheraton Santo Domingo, which to my surprise had superb customer care and service.
We just returned from a 5 night stay at this resort where my wife and I took advantage of their wedding ceremony packages to have an amazing beach wedding with family and close friends. The location of this resort is beyond gorgeous with white sand beaches, crystal clear water and good snorkeling opportunities available by just walking in the water directly from the beaches. The staff is friendly, very helpful and readily available. A special thanks to Manuel, our butler for his attentive service and incredible wedding night decorations for our room that were unexpected and very appreciated. The food and drink selections were plentiful and quite delicious. The staff was very accommodating of our wishes to dine together as a group of 13 and were always able to arrange tables to fit our group with only a few minutes wait which was easily used by enjoying drinks both alcoholic and non-alcoholic from the lobby bar adjacent to the main dining area. We look forward to returning here again and spending more time in a true paradise.
This was our third time to this paradise resort and they did not disappoint to what we are accustomed to with the Luxury Grand Bahias. Everyone coming to this resort is assigned a butler for the week, and the service is exceptional.
We went the week of June 8th, and stayed in a Beach Villa, I have to say, these are the best rooms to get. The beach, bar, beach restaurant, towel bar, are only steps away from your room. Every morning I would go for a quick walk on the beach, very quiet and peaceful.
Room: was kept immaculate, and the turn down service in the evening was above and beyond our expectations.
Food: Good food, and great service at the buffet or the a la carte restaurants, our favorite is the Don Pablo, and yes, men do have to wear long dress pants with dress shirt, and a dress shoes. There's a bit of everything to satisfy anyone's palate. We did treat ourselves to a "Romantic Dinner" on the beach and it was awesome. It is a set menu, and you get your own private waiter. We decided to have ours at 7pm, and the sun was just starting to set, so very romantic indeed. At the end when they serve you dessert, the chef comes out to serve it to you and will ask how you enjoyed your dinner. I highly recommend it, it's only $110 USD.
Staff: Excellent staff all around, very attentive and never had problems whatsoever. I want to give a shout out to Gerson, every time we go he remembers us and always takes the time to come over and greet us, and make our stay more comfortable. He is the perfect gentleman with the ladies, and always shakes my husband's hand. For us, you can't ask for better service than what he provides.
Although the resort is now family oriented, and they do have activities for children, this is not a resort I would recommend bringing children. Also, please keep in mind about their policy, any teen 13 and older is considered an adult, so if you plan on bringing your teens, make sure you book a room just for them because rooms are for 3 adults only.
We will be going back next year to celebrate out 30th wedding anniversary.