4.0
Very Good 527 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bath Bedroom City Classic property Suite home living room cottage condominium tan

Overview

Location

A stay at Hotel Metro places you in the heart of Milwaukee, walking distance from Marcus Center for the Performing Arts and St. John’s Cathedral. This 4-star hotel is close to Milwaukee Art Museum and BMO Harris Bradley Center.

Rooms

Make yourself at home in one of the 63 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including a sauna and a 24-hour fitness center. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. This hotel has 3 meeting rooms available for events.

How to Get There

Hotel Metro
411 E Mason St
Milwaukee, WI 53202 United States

Reviews

4.0 Very Good 527 Reviews
I've had better stays at budget hotels
MeredithMN

I cannot begin to express how disappointed I was in this hotel. I arrived to find out that the roof top bar I had been looking forward to experiencing was closed for special events all week-end. I got to my room and was disappointed it was so gloomy. When I began looking around for lighting I realized why it is not well lit. The furniture is fraying, carpet had a large mystery stain, screen in window had a 6 inch hole, curtains were dingy and not hanging properly, and coffee table was losing its veneer. My sister was given a room that smelled like a sewer and was moved to a room that paint was peeling off the wall. My niece checked in later and again was taken to the floor that smelled like sewer and had to be moved. I question the cleanliness of the room as there was a large, black hair on the tub and some kind of strange stain on the carpet. My view was of a parking garage and the open garbage containers. Manager did not seem too concerned and said there wasn't a room available to move me to, but they did manage to move my niece later. The next day I went up to view the rooftop bar and even though it was closed. It is extremely small and you only see downtown buildings as it is on the 6th floor. The rooms are large and the bedding was satisfactory. That is all I can say on the positive side. I could have saved money and had a better stay at budget hotel. My room was described as deluxe and the hotel as a boutique, historic hotel. I guess historic means old, but I didn't find a solitary quality in my room to describe it as deluxe. I hope Marriott will spend less money on misleading advertising as is done now and more on making this hotel clean, fresh and somewhere you will want to return to again.

Summer Music Fest Visit
Khibbs

My wife and I were in town for annual music festival and stayed at the Metro. LOVED the retro theme of the hotel and our room. Room was excellent and we enjoyed everything about our stay. We were able to walk to and from the festival in June.

Let’s Pray The Marriott Partnership Helps
DxJ89

Positives:
- Spacious rooms, with divided lounge area that makes each room feel like suite.
- Luxuriously large soaker tub
- Donna was accommodating in helping us get another room and giving personal service to try to make it right.

Negatives:
- We arrived to a lobby that smells like mildew and backed up sewer/drain. The smell worsens when it rains (which it did when we arrived). The smell faded slightly as it dried out. The smell was so pronounced that we couldn’t enjoy the restaurant on Sunday for brunch, 18 hours after the last rain fall. -

- The smell permeated the hotel. We originally stayed on the second floor and had to request a room change because our room smelled so strongly.

- Our room wouldn’t cool down. Enhancing the musty smell was the fact that even though our thermostat was set to 65, the room wouldn’t cool down past 74 degrees, even though we were only on the second floor.

- There was a general lack of attention to detail. While the hotel is in under an extensive renovation, there were minor things that could have been attended to like the cabinet door that covered the fridge in room 212 that was held by ONE top hinge and looked ready to fall off. It is the first thing you see when you walk in to the room and sets the tone for the experience.

- Dead phone and fire alarm. After a long trip to get to Milwaukee, we finally get settled in for the night only to be woken up by a fire alarm. It was very brief, so we tried to call the front desk to confirm evacuation only to discover our phone was not working. We got dressed, went downstairs and went to speak to a bewildered front desk agent who couldn’t advise us on whether or not it was protocol to evacuate and we overheard her telling someone on the phone that it was “likely because of a known issue on the 3rd floor due to the renovation”.
We asked for our phone to be checked and they told me we just needed a new one. We waited for them to bring it up after the fire alarm situation but it was never delivered.I had to go down to pick it up on Monday because no one had brought it up since Saturday evening. It was just sitting at the corner of
the front desk. When I finally did bring the phone upstairs, it still didn’t work. I discovered it was the phone jack in the wall. There are two and the right hand side wasn’t working.

- Neglected cleanliness. When I did go down to get my phone from the above comment at 10 PM on Monday evening, I had to notify the front desk agent that there were room service trays of breakfast food still sitting outside rooms since earlier that day.

- Water shut off communication, construction and room service disregarded Do Not Disturb.
THE STRAW THAT BROKE THE CAMELS BACK. Our company has used this hotel annually for rooms. We signed a contract in March and no one was ever notified that there would be extensive construction on the property during our stay. We learned this on arrival much to our displeasure. During the afternoon while suffering from a migraine and a long business trip so far, my wife tried to get some rest. As if on cue, the sound of hammering, drilling and pounding is heard overhead. She tried to drown it out with the sound of the TV and relax, to no avail. When she called me, I could hardly hear her over the noise in the background. Per the letter from management to call the front desk to express any dissatisfaction, we were told that all they could do was move us (for the 2nd time). We were then told they actually couldn’t because the hotel was full and they would talk to management to discuss alternatives or some resolution. We never got a call back.
Furthermore, after meeting housekeeping in the hallway and getting towel service only, my wife caught housekeeping coming in to our room while she was inside with she Do Not Disturb sign inserted into the key card port. We checked out of the hotel 2 days early and had to find alternative accommodations without their assistance. When we called down to let them know we decided to check our early because of the dissatisfaction they didn’t even offer any level apology or express their regret for us not being happy. They simply printed our incidental charge receipt and said, “You’re all checked out. The group will be paying for your room.”

Our hope is that this hotel, that has good bones, is centrally located and is filled with potential charm benefits from the Marriott partnership update both physically and with regard to service.