4.0
Very Good 492 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bath Bedroom City Classic property Suite home living room cottage condominium tan

Overview

Location

A stay at Hotel Metro places you in the heart of Milwaukee, walking distance from Marcus Center for the Performing Arts and St. John’s Cathedral. This 4-star hotel is close to Milwaukee Art Museum and BMO Harris Bradley Center.

Rooms

Make yourself at home in one of the 63 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including a sauna and a 24-hour fitness center. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. This hotel has 3 meeting rooms available for events.

How to Get There

Hotel Metro
411 E Mason St
Milwaukee, WI 53202 United States

Reviews

4.0 Very Good 492 Reviews
Amazing place to stay
Reviewed 1 day ago

I had a great experience at Hotel Metro. The staff was helpful with anything I needed. Thank you Kelsi for all your help. The hotel is old but the rennovations look very promising. I look forward to my next stay.

Cute hotel, awesome staff!
Reviewed 2 days ago

I stayed at Hotel Metro for just one night and had a great experience! Yes, the hotel is slightly older, but it's super charming and different (in a good way) to standard hotel chains. Also very comfortable and clean! The older retro decor was cool, and the rooms are huge. Bathroom is awesome. Staff is SO friendly. I had ~10 boxes sent to the hotel for an event and the staff was quick in locating the boxes AND the hotel manager, Jordan, even helped me haul all the boxes from the hotel to a completely separate building in the downtown Milwaukee area. So nice! Kelsey at the front desk was super friendly as well!! Took time giving me sushi recommendations and was super helpful overall :) Very personable staff. I'd definitely book with Hotel Metro again!

Slap you in the face customer service
Reviewed 3 days ago

For starters, don’t start here. The manager Jordan is a sweet heart but anyone working below him are real low lifes. The problem is they want you to feel as low as they do.

We started on the wrong foot but I wanted to give this place the benefit of the doubt. This is the hospitality business after all and people make people mistakes right?

When we arrived at 255 pm, the receptionist told us there were no rooms available and that if we waited “literally like a couple minutes” she could get us situated. We sat down and watched her check in person after person, each receiving a key card. I finally asked another employee, who turned out to be the manager Jordan, what was going on. He quickly realized they had overlooked us and offered some free drinks. This literally put a better taste in my mouth and I let it go. I should have trusted my gut though...

I woke up at 530 am to get some water but it I couldn’t get the water faucet to cool down. I called the front desk and spoke to Adam. He proceeded to fill my ears with nonsense about how there would be no ice until the restaurant opened and that if I wanted anything cooler than warm water I would have to wait. He offered to check my sink to see if I was doing it wrong or I could pay 5 $ for a bottle of water that was in the room. I told him to come up and check for himself then. He came up to check and sure enough I was right. He then contradicted his previous statement and explained there was an ice machine on the floor above us. What kind of place doesn’t have cool running water in 2018 and hires employees that will lie to you without remorse? Ding ding. It’s Hotel Metro in Milwaukee Wisconsin!!!

Don’t stay here. There are soo many better options. Or do stay here and let these bozos take your money and spit in your face.

Needs updating!!
Reviewed 1 week ago

We stayed here and it was just ok, needs some major updating, our room was so dark, on the plus side it was clean and close to everything we wanted to do, staff was alright, beds were not very comfy and pillows were to hard, gave me a headache trying to sleep on them. When we checked in we were told parking was free that weekend but when I checked my credit card they didn’t hesitate to charge me for 2 nights, I had prepaid for both nights stay and I was also charged for a night, I am giving them one more day to take that night charge off or they will be hearing from me. So watch your credit card and make sure it’s all right and also all the extra charges are ridiculous.

Great location in a Great City
Reviewed 1 week ago

We stayed here for a third time over a mid-September weekend, and once again, we will be sure to return for a fourth and fifth time. The hotel is centrally located in a popular area of the downtown center. It is easy to walk to many locations. We love the rooms, and recently stayed in a King sized suite. It was well worth it. Looking back, we actually stayed in a similar room for =our wedding night. Ahhh. Nevertheless, when visiting this fine city, you cannot go wrong with a stay here. Very comfortable Art Deco styled hotel in a fun city.