V E Hotel and Residence
What We Love
- A sleek suite or a fully equipped apartment, in vibrant Kuala Lumpur, with room for four The infinity pool that sits on the higher floors of the hotel, offering a view of the sparkling city skyline at night
- Kicking back in your spacious and stylish accommodation
- Dining at the hotel's restaurant or exploring the local culinary scene
What To Know
- If you're looking to shop, head for the Mid Valley shopping center just a 5- to 10-minute drive from the hotel
- Onsite gym is large and well-equipped
- Free WiFi works well
Kuala Lumpur makes an ideal getaway for travellers looking for a unique city experience. The city, with its gleaming skyscrapers and iconic structures, is a melting pot of experiences with vibrant night markets and colourful street food stalls sitting between buildings. You never know what exciting adventure you might stumble upon while you’re exploring the city. It helps to start with a good base, like at VE Hotel & Residences.
This four-star gem is just a few minutes drive away from stellar shopping options. Visit Mid Valley City, a shopping mecca with two massive shopping centres within the area. The discerning shopper will love the high-street and luxury brands available at Gardens Mall and will have more to see and do at Mid Valley Mega Mall, one of the largest malls in Kuala Lumpur. Complimentary shuttles will get you to some of the city’s shopping landmarks.
But should you need to rest your head, your elegant accommodations await you at the hotel. Here guests are treated to contemporary luxury. Each residence has been meticulously decorated, looking both modern and comfortable. Perfect for family holidays, guests have the option of picking two-bedroom residences, which come with a kitchenette too. The hotel offers plenty of facilities to help you unwind and relax after a day of exploring Kuala Lumpur. Dive into the outdoor infinity pool, and take in the beautiful skyline of the city. Or if you’d prefer to sweat it out, the hotel offers a 24 hour gym.
Reviews of the hotel are lovely, with many guests describing service as exceptional, so you know you’ll be well taken care of throughout your stay.
How to Get There
The rooms are nicely done but the service is very poor. I stayed in the room working one day until 4pm after which I called the front desk to have my room cleaned while I left for an event. In spite of their confirmation that they will have someone come up, I came home to my room which was how it was when I left it. I did not bother to complain anymore as it was evening already. Instead I called to inform them that I had to check-out the following day 15 mins earlier than when the breakfast buffet would open so I requested for a packed breakfast to which they said they could not provide while in all other hotels I have stayed in it is something they would regularly do. Shame. The poor service leaves a very bad impression to my entire trip to this wonderful city.
This is a great hotel for any business traveler. It is strategically located in the middle of the office area, surrounded by restaurants, malls and even clinics. I would not hesitate to recommend this to anyone who travelling to Bangsar South.
The price is also very competitive for KL standard
Pros: Good customer service and friendly staffs not only at the hotel also at the restaurant.
The variety at the buffet lunch not so much and food taste overall is average.
(hopefully to fix the food that got extra salty)
My partner and I went to KL for a day for a business trip. After much deliberation, I decided on booking a night at VE Hotel and Residence.
It looks just like the pictures except for the size of the room, which was smaller in actuality than what was presented in the site. We booked a Deluxe Suite, so I expected a separate sitting area/corner, as the photo implied, but was disappointed when there wasn't one in the room. When I called reception to check if we were given the correct room type, I was told that "it depended on the layout of the room." That was it. This is strange, since you would expect to get what you paid for. We should have just booked the Deluxe Standard because it was exactly the same, but cheaper.
But I wasn't as bothered by this discrepancy as I was with the general service and demeanor of the people in the front desk who checked us in. They were cold and generally unhelpful. Even borderline rude.
I requested for an early check in during my booking, but was not allowed to when we arrived. This is normal, it happens. I asked though, if they had gotten my request and the man who checked us in didn't see any request. He seemed uncaring, impatient and became curt and unable to give an answer when I asked how come my request wasn't visible in my booking. His colleague, a woman in the process of checking out someone else beside me, stepped in to "help" --her colleague-- and briskly, quite curtly explained to me that early check-ins are subject to room availability, and that no one has checked out yet so they will still need the time to clean up. Her tone was stern, even irritated, as if she was reprimanding me, a guest, that this shouldn't even be explained.
I let it pass but felt affronted, as my partner and I were both tired from our trip and wanted to eat. But I was already regretting booking in this place.
The next day, before we checked out, we went out to have breakfast and passed by the front desk again to request if they can tell Housekeeping to change the towels in our room, so that it will be there by the time we got back. (Since all calls from the room were directed to the front desk anyway I didn't think this would be an issue.) The same guy who checked us in, said "But you're checking out correct?" I said yes, in a couple of hours and that we would just need new towels since we'll be showering just before we leave. He looked at me as if the request was unreasonable and illogical, and started to explain that if we were checking out then we couldn't request for new towels.
Another colleague of his, a different woman this time, also tried to step in and explain the process of "housekeeping only replaces towels when they make up a room"--until I directly said, you mean we can't request for new towels even if we were still using the room? This is a first for me, and I have checked in many hotels. Are you saying a guest is only allowed to change towels if they are staying for more than one night?" What if the towels were dirty?! What?!
I was flabbergasted that I was asked to explain at all, a simple request for towers from Housekeeping! Are you kidding me? He was initially rejecting the request because we were checking out that day. He was explaining that towels were only changed when the room was going to be made up. And since we were checking out then no more towels. I nearly laughed out loud at the ridiculousness of this kind of service. I got into an argument over a guest's privilege to REQUEST FOR BATH TOWELS?! I could have called from the room and requested the same and would not have had to go through a stupid argument like this--OVER TOWELS. Suffice it to say our breakfast was ruined because of this experience, and we just couldn't wait to leave the hotel and never come back.
If you want to know if the room is clean and okay--yes. The room, while small, was clean. The bathroom was clean, water pressure was good. Some standard toiletries you would expect from a 3 star hotel were missing like Body moisturizers and a comb --but these were provided when we called reception. Room service was slow and the food is so so.
But the service, sucks. The staff's behavior made our stay uncomfortable. We felt unwelcome guests. Not staying here again.
My wife and I stayed here for a week while I ran a Seminar for my client BSI.
The pool, the room, the veranda bar and the concierge have been terrific.
Especially tonight when I left my phone in the cab, and the concierge did a brilliant job getting it back.
It’s helping clients get out of sticky situations that builds client loyalty.