4.5
Very Good 1673 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The city’s first full-butler hotel, offering personalized service
  • Spa Village's treatments use products made from indigenous ingredients
  • Four restaurants with in-room dining service

What To Know

  • Self-parking costs MYR 10 (about $3) per day; valet is MYR 25 (about $8)
  • In-room WiFi is MYR 50 (about $15) per day
  • Breakfast is MYR 68 (about $21) per person

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby Lounge function hall living room ballroom conference hall flooring mansion hall

Overview

Sumptuous sleep in the heart of the Golden Triangle with butler service and intuitive amenities

The Lowdown

Despite its 365-room size and dynamic downtown locale, the Ritz-Carlton Kuala Lumpur maintains the intimacy of a private guesthouse, thanks to the personal butler service that comes standard with each room. Four on-site restaurants, including award-winning Cantonese venue Li Yen, as well as personal in-room dining services give an appealing alternative to the restaurants that crowd nearby Bukit Bintang. The full-service Spa Village and stocked fitness center provide diversions for the health and wellness set. And elegant guestrooms blend Old World elegance with modern conveniences, including executive work stations, flat-panel HD TVs and marble bathrooms with bath-butler services.

In the Area

Old meets new in Kuala Lumpur, a city that blends British Colonial history and modern architectural machismo on the same city block. Visit nearby Bukit Bintang for the area’s best shopping, from artisanal markets and craft stalls to high-end retailers such as Bvlgari and Louis Vuitton. Get vertical on the 41st-floor Skybridge at Petronas Twin Towers, among the world’s tallest freestanding buildings at 88 stories (nearly 1,483 feet). Explore native marine life at one of Malaysia’s newest attractions, Aquaria KLCC. And decompress from the city buzz with an afternoon picnic by the lake in the Perdana Botanical Garden,, Kuala Lumpur’s most popular park.

How to Get There

The Ritz-Carlton, Kuala Lumpur
168 Jalan Imbi
Kuala Lumpur, 55100 Malaysia

Reviews

Disappointing
victoriakH6049GG

Upon reading the glowing reviews about the high tea at Ritz Carlton KL, I decided to take my family of 2 teens and my husband there.

The event turned out to be quite a disappointment, to say the least. The menu was inflexible, and we only had 3 options to choose from.

The English high tea, the sweet ( only scones offered) , and the savoury choice.

As the English High tea selection offered both sweet and savoury options, we all decided to order 2 sets which stated it was for 2 pax per set to share.

It came in a pretty 3 tier in arrangement, but alas the food was sub standard at best. On the bottom tier, there were 2 cold quiches, and 2 cold chicken pies, the crust of the pies were almost soggy, as no attempt were made to heat them up.

The 2nd tier consisted of well displayed finger sandwiches, egg mayo, non descript curry fillings and cucumber with barely there tuna.

The uppermost tier was where they served the sweets/ desserts. We received madeleines ( i have tastes better store bought ones), and pretty decent red velvet morsel of a cake, some coffee tasting absurdity,and a stale sponge cake with whipped cream to dress it up.

The 4 scones, which were very crumbly and lacked density, were served with enough cream for 2, although the waiter did bring more when requested.

Drinks wise, they only offered a selection of teas and as I have children in their early Early teens, they had to settle for a pot of peach tea which was not to their fancy. when asked for hot milk to go with my AssaM tea, the waiter promptly brought me cold milk and poured my tea to the brim of my teacup, leaving me no room to add the milk.

In conclusion, i find the high tea at
The Ritz KL overpriced and overrated. The platter which they claimed to serve 2, was hardly enough to satisfy both my teens and my significant other and myself. Did I mention the price of the meal does not include the pot of tea, which had to be ordered separately??

Luxury 5 Stars stay
Foong69

We booked 2 units of suite, 1 is 3 bedrooms & the other 1 was a 2 bedrooms suite, it was spacious, all facilities were complete, very comfortable stay. Hotel staffs was very friendly and the check in process was fast & efficient.

Best stay ever
nancyfZ8654LF

I have just returned from a 5 day stay at the Ritz in KL. Amazing does not begin to describe the experience i had with my friends. The location of the hotel makes it easy to explore the streets of KL as the hotel is located in the golden triangle. The staff at the hotel went out of their way to make my stay memorable.They arranged a live musical birthday surprise for me which included some heavenly cake, they also provided cake for my friends as well. Having breakfast was a great way to start the day, the food was amazing and included both western and local cuisine . The egg station was fantastic!!! A special shout out to the staff at the Ritz, they were informative, helpful, full of useful info and friendly- too many names to remember all of them . Ashard, Vijay (doorman), Asjad, Saravanah and Kughan deserve an extra
shout out for assisting my friends and I whilst we stayed at the Ritz. Ashard accompanied me to a local clinic for a medical issue that had the potential to spoil my holiday. I will be back, the Ritz experience needs to be repeated again.