4.5
Very Good 1456 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The city’s first full-butler hotel, offering personalized service
  • Spa Village's treatments use products made from indigenous ingredients
  • Four restaurants with in-room dining service

What To Know

  • Self-parking costs MYR 10 (about $3) per day; valet is MYR 25 (about $8)
  • In-room WiFi is MYR 50 (about $15) per day
  • Breakfast is MYR 68 (about $21) per person

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby Lounge function hall living room ballroom conference hall flooring mansion hall

Overview

Sumptuous sleep in the heart of the Golden Triangle with butler service and intuitive amenities

The Lowdown

Despite its 365-room size and dynamic downtown locale, the Ritz-Carlton Kuala Lumpur maintains the intimacy of a private guesthouse, thanks to the personal butler service that comes standard with each room. Four on-site restaurants, including award-winning Cantonese venue Li Yen, as well as personal in-room dining services give an appealing alternative to the restaurants that crowd nearby Bukit Bintang. The full-service Spa Village and stocked fitness center provide diversions for the health and wellness set. And elegant guestrooms blend Old World elegance with modern conveniences, including executive work stations, flat-panel HD TVs and marble bathrooms with bath-butler services.

In the Area

Old meets new in Kuala Lumpur, a city that blends British Colonial history and modern architectural machismo on the same city block. Visit nearby Bukit Bintang for the area’s best shopping, from artisanal markets and craft stalls to high-end retailers such as Bvlgari and Louis Vuitton. Get vertical on the 41st-floor Skybridge at Petronas Twin Towers, among the world’s tallest freestanding buildings at 88 stories (nearly 1,483 feet). Explore native marine life at one of Malaysia’s newest attractions, Aquaria KLCC. And decompress from the city buzz with an afternoon picnic by the lake in the Perdana Botanical Garden,, Kuala Lumpur’s most popular park.

How to Get There

The Ritz-Carlton, Kuala Lumpur
168 Jalan Imbi
Kuala Lumpur, 55100 Malaysia

Reviews

4.5 Very Good 1456 Reviews
Excellent Hotel and Club Lounge Service is Excellent !
Reviewed 2 days ago

I had a wonderful stay for 4 nights at the Ritz-Carlton Kuala Lumpur Hotel. The service staff at Club Lounge is superior! The staff was polite, friendly and courteous. My room was clean, well maintained and very luxurious.

I would like to take this opportunity to thanks Jeannie Koh, Mark Anthony Ulit, Ju Won, Sailun Rasel, Louis Ooi, Jo Won, Clarence and Gai Nay Tun for their exceptional service. They were very friendly and courteous to all of my needs. They showed pride in providing exceptional customer service.

Excellent service!
Reviewed 2 days ago

Hands down this has been one of my fav stay in Kuala Lumpur Bukit Bintang area. The service given from staff from the check in process, to the Butler, etc was super tip top! i merely dropped a message saying it's my best friend's bday and they provided so much surprises from the "towel tower" cake to of course a real cake! even ran for her a bubble bath that she deserves! kudos to the staff!! we will be back for sure!

Wonderful visit to the Orient
Reviewed 3 days ago

This hotel is grand with beautiful rooms and superior amenities, breakfast is huge in variety and excellent qualities, executive lounge offers breakfast, lunch, afternoon tea and supper with cocktails time between 5-8pm. Staff treat you like a King and hotel position is right in the main city centre. Highly recommended.

Luxury & convenient experience
Reviewed 5 days ago

To say frankly whole stay experience was so seamless as breeze. Hotel is on the luxury side, while not as expensive St. Regis. Location of hotel is very convenient - in middle of BB (Bukit Bintang) shopping area city, but little inside, so traffic noise didn't disturbing your stay with convenient walk to famous Starhil-lgallery (food court inclusive), Pavillion and further to Petronas and other attraction areas by pedestrian walkways.
As Platinum was upgraded to better room and lounge access. Way how hotel and rooms looks - very stateful, rich, but not dominating you . Concierge immediately asked, if I would like to have a quick refresh in Club while they deliver my luggage to room, which makes me smiling, as was tired and bit exhausted. By the way - it exceeds other hotels club services, as it was near full meal :), wine during day @charge. However concierge make me smile again by gave me non standard locally infused mock-tails in variety! Room spacious, quiet with good quality amenities. In hotel tea shop Lobby Lounge are usually busy evening time, which was great surprise to me :) Butler service was OK, but can be more extensive. Breakfast food was @Club was very good, and keep me out of hanger games till evening.

Fantastic Staycation in the Heart of KL
Reviewed 5 days ago

We had a wonderful stay for just one night over Chinese New Year. We’d previusly come to the Ritz-Carlton for afternoon tea and enjoyed it so much that we thought we’d come and stay overnight.
Everything was superb from the moment we arrived, our room was excellent, all staff were extremely helpful and welcoming - a special thanks to Florin who ensured our stay was everything we’d hoped it would be.

The pool is lovely, nice and quiet and not overlooked despite the hotel’s city centre location, and beautifully designed. Also there’s a separate pool for under 16s, ensuring it stays lovely and quiet.
Location-wise the hotel is only a short walk from the huge Pavillion mall and the connection with lots of nice restaurants.

While we stayed we were lucky enough to witness the traditional CNY lion dance through the hotel which was great to experience.

The only part of our stay that wasn’t excellent was breakfast and that’s only because the hotel was so busy at the time of our stay which meant there were long queues for the buffet breakfast and a few things such as the shelves of fresh juices had run out, but staff were doing their best to deal with the over-capacity situation. I would suggest in future though perhaps having an extra chef on the omelette station to speed up that queue.

Overall we had a wonderful stay and will definitely be back again in future.