The Ritz-Carlton, Kuala Lumpur
What We Love
- The city’s first full-butler hotel, offering personalized service
- Spa Village's treatments use products made from indigenous ingredients
- Four restaurants with in-room dining service
What To Know
- Self-parking costs MYR 10 (about $3) per day; valet is MYR 25 (about $8)
- In-room WiFi is MYR 50 (about $15) per day
- Breakfast is MYR 68 (about $21) per person
- Free WiFi
- Parking On Site
- Room Service
Despite its 365-room size and dynamic downtown locale, the Ritz-Carlton Kuala Lumpur maintains the intimacy of a private guesthouse, thanks to the personal butler service that comes standard with each room. Four on-site restaurants, including award-winning Cantonese venue Li Yen, as well as personal in-room dining services give an appealing alternative to the restaurants that crowd nearby Bukit Bintang. The full-service Spa Village and stocked fitness center provide diversions for the health and wellness set. And elegant guestrooms blend Old World elegance with modern conveniences, including executive work stations, flat-panel HD TVs and marble bathrooms with bath-butler services.
In the Area
Old meets new in Kuala Lumpur, a city that blends British Colonial history and modern architectural machismo on the same city block. Visit nearby Bukit Bintang for the area’s best shopping, from artisanal markets and craft stalls to high-end retailers such as Bvlgari and Louis Vuitton. Get vertical on the 41st-floor Skybridge at Petronas Twin Towers, among the world’s tallest freestanding buildings at 88 stories (nearly 1,483 feet). Explore native marine life at one of Malaysia’s newest attractions, Aquaria KLCC. And decompress from the city buzz with an afternoon picnic by the lake in the Perdana Botanical Garden,, Kuala Lumpur’s most popular park.
How to Get There
I had high expectations for our stay at the Ritz Carlton Kuala Lumpur. I've stayed at a few Ritz Carlton hotels before and the service and quality of hotel have been top notch. I can't say this was the same on this occasion. I booked a 2 bedroom suite with my friends.
Our check-in was quick but others weren't as lucky. When we left that evening for dinner the line at the check in desk was quite long. As soon as we were shown to our room, I asked if it was a smoking room because it smelled like stale smoke. I was told the floor was non-smoking.
I noticed the carpet had multiple stains throughout. My bathroom had not been cleaned properly as there were areas that hadn't been wiped down. The toilet bowl rim was brown and there was a serious amount of mold all around the edges of the shower.
My bathtub in the master bathroom was stained and had multiple hairs. You couldn't pay me money to take a bath in that. We immediately called the duty manager to show them the state of the room. Unfortunately, it took a few calls until someone finally came to inspect the room.
They took photos of the stains, scratches and overall poor condition of the room and agreed to change our room. The new room were were given was far better. I was told that they ensured the new room was cleaned and inspected before we changed.
My main concern is why would they ever give us a room in that condition? Given Ritz Carlton's reputation, I can't understand how they would allow guests to even stay in room like that.
The service was also spotty. We supposedly had butler service in our room, but never saw them. We tried calling on several occasions but no one ever answered the phone. When we left for dinner it was raining. We asked the valets for umbrellas and they told us they had run out.
It's things like this that shouldn't happen at a 5 star hotel especially one with the reputation of Ritz Carlton. Hence my disappointing experience.
My husband thinks five I did think it is showing it’s age a bit great, lovely if you are into classic style. The cleanliness is top notch. Room itself is beautiful marble bathrooms and view from both sides of room. Disappointed that the view from our room is construction mess and an ugly drainage pond. Staff are friendly and helpful , please don’t loose your wonderful Malaysian hospitality. Two pools, adult only pool definitely a plus.
The restaurant staff is great, especially Niloufa. She waited on my table for three months with a smile and never missed up any order.
The place is all you expect from a five star hotel. Long stay team can benefit of more training on follow-up and customer relations. They will not ask for clarification and things go undone. It is best to confirm back from them they understand the request. Nonetheless, they serve with a smile.