Members Recommend
Very Good 7948 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Resort-like activities in a city setting: a swimming pool and men’s and women’s saunas and whirlpools
  • Afternoon tea in the classic lobby lounge
  • The indulgent menu at Lafite
  • Arthur’s Bar crafts drink specials like the Earl Grey with tea-infused gin
  • Horizon Club rooms and suites include breakfast daily, personal concierges and L’Occitane or Bulgari bath products

What To Know

  • Prices at the restaurants match the luxurious atmosphere
  • Families will be best suited in a spacious Apartment Suite, which includes a kitchenette and dining area
  • Women in Kuala Lumpur dress conservatively, and it’s rare to see them walking alone after dark
  • Traffic at rush hour can easily double travel times
  • The hotel was last renovated in September 2009
  • Breakfast is an additional $24 per day for adults (12 and over) and $13 per day for children


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

A stay at Shangri-La Hotel – Kuala Lumpur places you in the heart of Kuala Lumpur, minutes from Kuala Lumpur Tower and close to Petronas Twin Towers. This 5-star hotel is close to Merdeka Square and Petaling Street.

Make yourself at home in one of the 662 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages and body treatments. You’re sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. If you’d like to spend the day shopping, you can hop on the shuttle (surcharge).

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A train station pick-up service is available for a surcharge.

How to Get There

Shangri-La Hotel – Kuala Lumpur
11 Jalan Sultan Ismail
Kuala Lumpur, 50250 Malaysia


4.5 Very Good 7948 Reviews
Good but not my style...
Reviewed 4 days ago

I’m writing this review because I have subsequently stayed at the Majestic Hotel and it provided a useful comparison for me. While this hotel is undoubtedly a very good one, it suffers from the same anonymous but blingy quality as all other hotels in this chain. The hotel is located in the new area of the city and this only adds to the sense of ennui for me. Big, gold and showy like a piece of Trump merchandise but obviously well run nonetheless.

Business discussion
Reviewed 7 days ago

The place is very convinience at the lounge. Very suitable for discussion as this area was very quiet. The staff are good and they served the orders very fast and they had kept our business discussion went well with good service

Superb oasis of style and calm
Reviewed 7 days ago

Was there with my partner and our teenage children for a week or so.
From the second we arrived the service was superb, helpful and friendly from every staff member. The location is ideal to walk to malls and PETRONAS towers , the local knowledge as to where to shop and eat was invaluable.
Pay up for the extra comfort of a horizon club floor the lounge is exceptional , food great and drinks cooling and quenching.
We loved every moment and want to say to the management , how much we enjoyed interacting with all their staff.

We will be back again soon !

An amazing start to our Honeymoon ♥️
Reviewed 1 week ago

This hotel was amazing. Unfortunately we got off on a bad foot as our travel agent didn’t book in our breakfast so after a very long (almost 24 hours of travelling) we had to call our agent from reception and sort the breakfast out before we were shown our room. All we wanted to do was sleep! The room itself was just perfect. It was very spacious and the bathroom was so big and clean! Our room was turned down and cleaned without fail every single day. But THE most amazing thing about this hotel is the breakfast; I have never stayed at a hotel with so many different choices at breakfast, me and the hubby were in food heaven (more so me due to the chocolate fountain and doughnut wall ha). We absolutely loved this hotel and it was the most amazing start to our very special honeymoon!

Excellent hotel with all you need
Reviewed 1 week ago

Stayed here with my boyfrien for two nights. Close walk to the trainstation and rooms with good view. Price for rooms can be a bit high but we got a farely good deal.

Buffebreakfast had a lot to offer! From european, chinase to malay treats. Only minus was the busy time we had breakfast but definitely worth the money for breakfast.

Room was very nice and we also enjoyed the gym and spa section. Sauna was a great suprice for a finn! Pool was nice although we did not have time to use it.

Staff is extrenely friendly and you definitely get service here.

Overall would definitely recommend if you want to pamper yourself. 5 stars.