Pullman Kuala Lumpur City Centre Hotel & Residences
What We Love
- Central location close to the Petronas Twin Towers, KL City Park and three megamalls
- The spa is open daily until 11 pm
What To Know
- Free WiFi
- The hotel's one- and two-bedroom residences feature full kitchens, dining areas and sitting rooms
- Family friendly with a kids club for children up to 12, babysitting services and a video game area
- Free WiFi
- Kids Club
- Parking On Site
Close to many of the city’s iconic sites, this five-star sleep provides a great base for exploring Malaysia’s buzzy capital. All rooms overlook the skyline or the Petronas Twin Towers and feature free WiFi and water, tea- and coffeemaking facilities and a bathroom with a separate shower and tub. The larger condo-style rooms lack design dazzle, but they offer handy amenities for families and groups including a full kitchen, a dining room and a sitting area. The food options reflect Kuala Lumpur’s rich mix of Malay, Chinese and Indian cultures: dine on award-winning Cantonese cuisine at Tai Zi Heen, curries and international dishes from Eccucino’s open kitchen and sushi and sake at Enju. Cocktails are served in the Mezzanine Lounge until 1 am. After exploring the city, relax by the tropical outdoor pool terrace or hit the Sompotom Spa for a soothing treatment.
In the Area
The Petronas Twin Towers, formerly the world’s tallest buildings, rise 1,500 feet and are conveniently located close to the hotel. The hotel is within easy reach of three megamalls, including Suria KLCC, the ultimate in high-end retail therapy. Explore Malaysian cuisine with the amazing mix of nearby restaurants and food courts serving delicious staples like roti canai, banana leaf rice, otak otak and winter melon tea. Well-manicured Merdeka Square faces the posh Sultan Abdul Samad Building, locally known as Kuala Lumpur’s Big Ben, due to its large clock tower. It’s best appreciated when lit at dusk. The Batu Caves are home to a sacred Hindu shrine on the outskirts of Kuala Lumpur, and it’s known for the troops of monkeys that race up and down the 350 stairs to the main entrance. Thrill seekers should consider the tours of the side caves, where bats, wall-climbing snakes and roaches rule. Malaysia’s first major recreational park, Lakeview Gardens, is home to the National Butterfly Park (once the largest in the world), an orchid park and the national planetarium; it’s perfect for an afternoon stroll. To sample a wide variety of Malaysian tastes, head to the famed food hawker stalls on the main thoroughfare for adventurous eaters, Jalan Alor.
How to Get There
Our second 3rd time in KL.And we always staying in Pullman. Great news! They renovated hotel lobby, and all restaurants .. and.... ( drum roll!) ..also some level in the Apartment Wing were renovated. Very pleasant surprise for our last stay. We got renovated floor, and it was fantastic!
Nice accommodation attached with living room with coffee maker & LCD to have a small meeting I utilised .
Room with good city views from day & night very relaxing .
Staff are well mannered & pleasing persons. Plenty of choices for the breakfast menu & Chef’s are ready to serve you fresh Roti Canai with chicken curry & Dose with mint & Tomato Chutney
Approach to the hotel from Main road confused The cab Drivers .
Had a wonderful stay the staff are very accommodating and eager to assist and always with a smile. I don't know what these other reviewers did to not receive the same service. Maybe a little to demanding. The restaurant meals were nice had no issues with walking straight in and finding a table. Very handy location close to shops and restaurants. Some taxis have issues with finding the pullman but i had the address written down and that helped. Big thanks to concierge the front desk the pool boys and housekeeping but the biggest thanks is kept for the wonderful, professional and talented ladies at the hotel spa wish i could bring them all home to Australia they greeted my husband and I with lovely smiles cold washer to cool us down and a little tea to set us up for a relaxing massage we loved it so much we got to masssges during the week we were there. We had a great stay and look forward to going back to the Pullman
I am a lucky person because I have a very professional sales manager Hui Lin, for the entire wedding banquet dinner preparation. Just a little bit upset with the pre-dinner venue Pullman 3 ballroom, no air con and no background music until I told someone to assist me. Overall experience still good, good job. Thank you Pullman KLCC. Appreciate.
Points of strength:
1-Great location:just a stone throw from Pavilion mall and many other shops and restaurants.
2-Good facilities: We booked a two bedroom apartment which is really spacious,clean and well designed and equipped.
Points of weakness:Poor management:
1-Our check in experience was terrible.Avery long queue of tired passengers and only two active reception desks.We are Accor members had already checked in online but they said there will be no priority.It took almost two hours to have our room which was exhausting specially with two children and no free seats in the lobby.
2- The restaurant for breakfast is located on the 10th floor which is fairly small and some tables are very short and uncomfortable.There is no one to welcome guests and help them be seated.Not many choices of fruits.No labels on drinks.No cutlery available on the table nor on the stations.Most offered food is for Asians only.In other five star hotels,hot drinks are served at your table but it is different here.
3- We asked for a room on a non smoking floor,but there is a very strong smell of paint which seems to be much worse than smoke as we all got headache. I informed the reception and they said they will stop the painting but we can smell it anyway.There is also a lot of noise next door.It seems they are doing some renovations.
My overall experience is complete disappointment and dissatisfaction due to poor service.The only thing you hear when you complain is “ I’m sorry “