Very Good 3775 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Central location close to the Petronas Twin Towers, KL City Park and three megamalls
  • The spa is open daily until 11 pm

What To Know

  • Free WiFi
  • The hotel's one- and two-bedroom residences feature full kitchens, dining areas and sitting rooms
  • Family friendly with a kids club for children up to 12, babysitting services and a video game area


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Family-friendly base with a spa and an outdoor pool close to Kuala Lumpur's top spots

The Lowdown

Close to many of the city’s iconic sites, this five-star sleep provides a great base for exploring Malaysia’s buzzy capital. All rooms overlook the skyline or the Petronas Twin Towers and feature free WiFi and water, tea- and coffeemaking facilities and a bathroom with a separate shower and tub. The larger condo-style rooms lack design dazzle, but they offer handy amenities for families and groups including a full kitchen, a dining room and a sitting area. The food options reflect Kuala Lumpur’s rich mix of Malay, Chinese and Indian cultures: dine on award-winning Cantonese cuisine at Tai Zi Heen, curries and international dishes from Eccucino’s open kitchen and sushi and sake at Enju. Cocktails are served in the Mezzanine Lounge until 1 am. After exploring the city, relax by the tropical outdoor pool terrace or hit the Sompotom Spa for a soothing treatment.

In the Area

The Petronas Twin Towers, formerly the world’s tallest buildings, rise 1,500 feet and are conveniently located close to the hotel. The hotel is within easy reach of three megamalls, including Suria KLCC, the ultimate in high-end retail therapy. Explore Malaysian cuisine with the amazing mix of nearby restaurants and food courts serving delicious staples like roti canai, banana leaf rice, otak otak and winter melon tea. Well-manicured Merdeka Square faces the posh Sultan Abdul Samad Building, locally known as Kuala Lumpur’s Big Ben, due to its large clock tower. It’s best appreciated when lit at dusk. The Batu Caves are home to a sacred Hindu shrine on the outskirts of Kuala Lumpur, and it’s known for the troops of monkeys that race up and down the 350 stairs to the main entrance. Thrill seekers should consider the tours of the side caves, where bats, wall-climbing snakes and roaches rule. Malaysia’s first major recreational park, Lakeview Gardens, is home to the National Butterfly Park (once the largest in the world), an orchid park and the national planetarium; it’s perfect for an afternoon stroll. To sample a wide variety of Malaysian tastes, head to the famed food hawker stalls on the main thoroughfare for adventurous eaters, Jalan Alor.

How to Get There

Pullman Kuala Lumpur City Centre Hotel & Residences
No. 4 Jalan Conlay
Kuala Lumpur, 50450 Malaysia


4.0 Very Good 3775 Reviews
Good location
Reviewed 22 hours ago

The apartment rooms were spacious but in dire need of a renovation. Hotel location cannot be beat, directly opposite Pavilion mall. Service rendered by Reception and breakfast staff left much to be desired though - most that we came across seemed rude and disinterested. Only Hakemi at Reception was helpful and cheerful.

Business Trip
Reviewed 3 days ago

1. Poor housekeeping service.
2. Attitude of housekeeping team was unprofessional and unacceptable.
3. Even service in the restaurant during breakfast was not forthcoming.
4. Not much of seating in the lobby for visitors to wait.

Reviewed 4 days ago

I Was bowled down by the hospitality and the overall hotel management. The room was clean and big. The only issue we faced was a leaky cabinet right below the a.c which destroyed the clothes i kept there.

Other than that the breakfast was good and the people their were quite helpful.

Poor standards within a construction site
Reviewed 5 days ago

This hotel is an Accor rebranded hotel.
It’s well located opposite from the Pavillion shopping center which is reachable via an overhead walking bridge from the Banyan Tree hotel.
After 6pm the nicely renovated lobby is polluted by the smoke of the cigar bar. They still have smoking floors. Avoid the apartments, they have not been renovated and are completely “naked”. Not even a bed side lamp. Absolutely nothing. The hotel suites are very nice, so is the executive lounge.
Most hotel rooms have been renovated but not all. The difference between renovated and not yet renovated rooms is huge.
They are doing noisy renovation below the executive lounge, which is very annoying while having breakfast or chilling out. Beside the hotel is a gigantic construction site, where they are erecting a new building, so be warned for the noise.
The quality of the food from Sedap restaurant and room service is good but they always run out of something.
The quality of the food in the executive lounge is terrible. The preparation standards applied in the executive lounge are unacceptable. Food/Eggs are being served cold, when asked to replace they simply throw the plate into the microwave and serve again.
Finally do check your bill carefully for billing mistakes.

Recommended to stay
Reviewed 1 week ago

Good to stay with clean room in overall. Facilities are excellent. Enjoyed swimming pool and gym! No hassle in car parking. Water heater is OK however the room abit warm probably they need to look into A/C