Very Good 3887 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Central location close to the Petronas Twin Towers, KL City Park and three megamalls
  • The spa is open daily until 11 pm

What To Know

  • Free WiFi
  • The hotel's one- and two-bedroom residences feature full kitchens, dining areas and sitting rooms
  • Family friendly with a kids club for children up to 12, babysitting services and a video game area


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Family-friendly base with a spa and an outdoor pool close to Kuala Lumpur's top spots

The Lowdown

Close to many of the city’s iconic sites, this five-star sleep provides a great base for exploring Malaysia’s buzzy capital. All rooms overlook the skyline or the Petronas Twin Towers and feature free WiFi and water, tea- and coffeemaking facilities and a bathroom with a separate shower and tub. The larger condo-style rooms lack design dazzle, but they offer handy amenities for families and groups including a full kitchen, a dining room and a sitting area. The food options reflect Kuala Lumpur’s rich mix of Malay, Chinese and Indian cultures: dine on award-winning Cantonese cuisine at Tai Zi Heen, curries and international dishes from Eccucino’s open kitchen and sushi and sake at Enju. Cocktails are served in the Mezzanine Lounge until 1 am. After exploring the city, relax by the tropical outdoor pool terrace or hit the Sompotom Spa for a soothing treatment.

In the Area

The Petronas Twin Towers, formerly the world’s tallest buildings, rise 1,500 feet and are conveniently located close to the hotel. The hotel is within easy reach of three megamalls, including Suria KLCC, the ultimate in high-end retail therapy. Explore Malaysian cuisine with the amazing mix of nearby restaurants and food courts serving delicious staples like roti canai, banana leaf rice, otak otak and winter melon tea. Well-manicured Merdeka Square faces the posh Sultan Abdul Samad Building, locally known as Kuala Lumpur’s Big Ben, due to its large clock tower. It’s best appreciated when lit at dusk. The Batu Caves are home to a sacred Hindu shrine on the outskirts of Kuala Lumpur, and it’s known for the troops of monkeys that race up and down the 350 stairs to the main entrance. Thrill seekers should consider the tours of the side caves, where bats, wall-climbing snakes and roaches rule. Malaysia’s first major recreational park, Lakeview Gardens, is home to the National Butterfly Park (once the largest in the world), an orchid park and the national planetarium; it’s perfect for an afternoon stroll. To sample a wide variety of Malaysian tastes, head to the famed food hawker stalls on the main thoroughfare for adventurous eaters, Jalan Alor.

How to Get There

Pullman Kuala Lumpur City Centre Hotel & Residences
No. 4 Jalan Conlay
Kuala Lumpur, 50450 Malaysia


4.0 Very Good 3887 Reviews
Excellent hospitality service- Worth it!

I went to Kuala Lumpur for my daughter’s birthday trip. And this hotel has made our vacation more perfect
- The time i just arrived, the bellman welcomed us, helped us luggages in very gentle way.
The lady checked us in was also very helpful and effective.
- We paid for a reasonable amount to get an one -bed room apartment for more space for kids.
Room is space, morden and clean. Good view to the centre. We satisfied with it. It is good value for.
- the best thing was impressed us is here: Ms Devi, guest relation executive, she came and surprised Layla and Apple with cake, balloons, greetings birthday card and chic crown. That was so amazing things to us, we have never think about.
she appeared with a bright and passionate smile. Later on, i saw the way she communicates to other colleagues, and i think that she chose suitable job to roll herself for happy. Big thanks to Devi
- concierge: they also very helpful and professional. They were not only willing to answer every question from me but also keep in touch to me until i got what i want.
Especially, the man worked afternoon shift on 20 sep with vest at the counter. ( sorry i did not write his name down).
- Everybody from pool man to kid club to chef, and restaurant staff are doing good job.
- we are unlucky that the weather is not good at time we stay. Heat’s so darkness . Traffic jam all the time.
But hotel service was covered for everything.
We will still choose Pullman city centre for any next time come back, and advise to my friend and family.
Congrate hotel management team for best service team ever.


i would like to thank you Jin from Pullman who was my sales representative of my wedding, it was wonderful experience working with Jin. Jin was super patient, and tried her best to fulfil my bridezilla requests, instead of saying no, she provide options for me to choose. The room she arranged for was supreme, Huge room, nice bathtub... welcome champaign and desserts. she even went extra miles to prepare fresh flowers for my room. make sure everything was arranged accordingly to my requirements. i have no complains towards Jin's service, i have experience her passion, joy and commitment in this event. most importantly, all my guests enjoyed my wedding and they have commented food and services were above their expectations.

thank you Pullman having Jin
thank you Pullman having us

2 Bedroom Apartment - Its time for some refurbishment

This was my 2nd stay with Pullman KLCC this year. As I was bringing my 2 kids with me, I decided to book a 2 Bedroom apartment.
Room was huge in size, however, somewhat dated and old.
The TV signals were poor often disconnecting and very limited channels to surf.
The flush system in the toilet was weak.
Kitchenette was old and dated.
Nothing spectacular.

The lift lobby on the room floors were quiet and eerie. Often bumping into housekeeping staff who don't really acknowledge your presence. This time round, I felt unsafe. Even my children who often travel felt unsafe. Not sure why.

Ms Girlie served me during check in and she was nice to allow early check in when i arrived at 1.30pm. Thanks Girlie for your consideration as I just had a long drive.

Location was great as there is a link bridge to Pavillion Mall from Banyan Tree Hotel.

Other than the good location, I may not consider coming back to Pullman KLCC.