Pullman Kuala Lumpur Bangsar
What We Love
- Relaxing alfresco pool and terrace with KL skyline views
- Extensive breakfast buffet at the Link restaurant, with dishes inspired by Malaysia’s Chinese, Indian and Malay culinary heritages
- The therapeutic pillow menu in each room, including Akemi Lavender and Gingko Leaf pillows
- WiFi is free
What To Know
- The property is not downtown, but the Kenrinchi LRT station is across the street, offering rail access to the city center
- The spa is due to open in late 2014, but there is a full-service gym and a heated pool
- The hotel is vast, with 513 rooms, and it caters largely to business and convention groups
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Bold, bright tints of orange, yellow, red, burgundy and pink infuse the fabrics and contemporary furnishings of the large, high-ceilinged public spaces, which are decorated with stone sculptures and works by several Asian artists. The vast lobby merges with the open-plan La Cucina Mediterranean restaurant and its adjacent cocktail bar (which serves a mean dirty martini). The layout creates an integrated space for large business and convention groups, but it feels a little impersonal for private diners. Guests on the club floors will enjoy the airy Executive Lounge, which has floor-to-ceiling windows that yield views of the KL skyline.
Bed and Bath
The guestrooms are much less kaleidoscopic than the public spaces, with muted white and gray walls offset by a dark patterned carpet, minimal blond wood furnishings, a glass-topped desk and a wall-mounted TV with satellite channels. The overall feel is comfortable, if slightly uninspired, although purple lamp shades add a flash of color, and framed photos of old and new Kuala Lumpur provide a sense of place. The bathrooms too are spare in detail, with gray tiling, a powerful walk-in rain shower and a standalone bathtub. Active travelers seeking a spot of in-room exercise can take advantage of the set of dumbbells and the yoga mat stashed in the wardrobe.
This is a large hotel, and the facilities are sized accordingly. The centerpiece restaurant is La Cucina, which serves fresh-baked pizzas and pastas, plus “open-face pizzas,” baked flatbreads topped with a choice of meats, vegetables and spices, but without the cheese. Guests wanting to work out can use the well-equipped fitness center, which has a heated indoor pool. The property currently lacks spa and wellness facilities, although a branded spa is slated to open in late 2014. Conventions and weddings are a strong suit, and the facilities are impressive, with two large ballrooms and 12 function rooms.
In the Area
Bangsar South is a business and residential district a 20-minute drive southwest of downtown. A highway and a light rail line run directly to the city center, but the immediate area has a developmental feel, with offices, apartment buildings and a convention center under construction. The nightlife scene is lively, though, with the University of Malaya student population and office workers supporting a spread of cafés and bars (popular picks include the English-style Sid’s Pub, the Malaysian-style Old Town White Coffee House and Campur Campur, a casual food court serving Malay dishes). The Bangsar Village shopping center is a five-minute drive from the hotel.
How to Get There
Club lounge's staffs are very helpful and good services, especially Dennis, Linda, Cindy and the Nepal girl staff (forget her name). The bellboy Mr Imran are also very helpful and friendly.
Always stay at this hotel when visit KL, whether on business or leisure trips
Hand shower pressure is too low, there is a mall across the hotel but not easily accessible by walking, breakfast choice mostly asian, Indian food, not as good as the usual quality of Pullman hotel. Overall good price considering the amenities
Attended a company event held at Pullman and it was a no brainer to book an extended stay for 6 days 5 nights at the same hotel. With a 5 Star world wide reputation, Pullman Bangsar is awesome at first glance.
What I love:
. The service staff was constantly replenishing the coffee, tea and water at the conference. I’m amazed at their efficiency.
. The breakfast has an amazing variety. And the chef definitely made sure the menu was tweaked slightly everyday. The staff at breakfast serviced with a smile. Surely that brightened anyone’s day.
. The efficiency of the concierge and room service staff.
. Especially to Mr Augustine and his team who attended to my questions on the use of the fridge for storage of breast milk during the stay. He was especially patient. Thank you.
What was disappointing:
. Our initial room on 18th floor had a faulty bath tub stopper and my child was disappointed. The staff immediately assisted with a room change.
. The second room on 27th floor had dirty aircon filter and did not cool the room. The efficient staff came to check and said they couldn’t do anything the same night and we had to change room in the next few hours. The bathtub was filled but the water was yellow.
. The third room was great, but the bathtub water was consistently yellowish. Until the last night we decided to ask the reception Izwan and he told us this is abnormal. We didn’t pursue it as it was our last night. Water from the shower area tend to flood the door and out into the entrance of the room (design flaw)
. The last and most disappointing matter was the storage of breastmilk. Mr Augustine tried his best to explain and advise about such storage. He has kindly opened up the executive lounge for storage since the room did not have freezer compartment in the bar fridge. I have told the staff on several nights that I will like To store the milk in the chiller which is 3 degrees. The ladies had kindly agreed, but on the last day of check out, I found the whole bag of milk was stored away in a warmer and smellier fridge. A bespectacled male Chinese staff did not apologize when questioned and even said he wanted to put it out of sight from customers. He was also the same person who tried to chase me out of the executive lounge the day before before understanding my reason for being there. Most of the staff had gone out of the way to assist and I am most appreciative about it. But for a breastfeeding mother, the importance and value of breastmilk is very precious and for an ignorant staff to mishandle something like this is very disappointing.
The whole experience has been half disappointing. It makes a great hotel for singles/couples but definitely not family friendly