Pullman Kuala Lumpur Bangsar
What We Love
- Relaxing alfresco pool and terrace with KL skyline views
- Extensive breakfast buffet at the Link restaurant, with dishes inspired by Malaysia’s Chinese, Indian and Malay culinary heritages
- The therapeutic pillow menu in each room, including Akemi Lavender and Gingko Leaf pillows
- WiFi is free
What To Know
- The property is not downtown, but the Kenrinchi LRT station is across the street, offering rail access to the city center
- The spa is due to open in late 2014, but there is a full-service gym and a heated pool
- The hotel is vast, with 513 rooms, and it caters largely to business and convention groups
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Bold, bright tints of orange, yellow, red, burgundy and pink infuse the fabrics and contemporary furnishings of the large, high-ceilinged public spaces, which are decorated with stone sculptures and works by several Asian artists. The vast lobby merges with the open-plan La Cucina Mediterranean restaurant and its adjacent cocktail bar (which serves a mean dirty martini). The layout creates an integrated space for large business and convention groups, but it feels a little impersonal for private diners. Guests on the club floors will enjoy the airy Executive Lounge, which has floor-to-ceiling windows that yield views of the KL skyline.
Bed and Bath
The guestrooms are much less kaleidoscopic than the public spaces, with muted white and gray walls offset by a dark patterned carpet, minimal blond wood furnishings, a glass-topped desk and a wall-mounted TV with satellite channels. The overall feel is comfortable, if slightly uninspired, although purple lamp shades add a flash of color, and framed photos of old and new Kuala Lumpur provide a sense of place. The bathrooms too are spare in detail, with gray tiling, a powerful walk-in rain shower and a standalone bathtub. Active travelers seeking a spot of in-room exercise can take advantage of the set of dumbbells and the yoga mat stashed in the wardrobe.
This is a large hotel, and the facilities are sized accordingly. The centerpiece restaurant is La Cucina, which serves fresh-baked pizzas and pastas, plus “open-face pizzas,” baked flatbreads topped with a choice of meats, vegetables and spices, but without the cheese. Guests wanting to work out can use the well-equipped fitness center, which has a heated indoor pool. The property currently lacks spa and wellness facilities, although a branded spa is slated to open in late 2014. Conventions and weddings are a strong suit, and the facilities are impressive, with two large ballrooms and 12 function rooms.
In the Area
Bangsar South is a business and residential district a 20-minute drive southwest of downtown. A highway and a light rail line run directly to the city center, but the immediate area has a developmental feel, with offices, apartment buildings and a convention center under construction. The nightlife scene is lively, though, with the University of Malaya student population and office workers supporting a spread of cafés and bars (popular picks include the English-style Sid’s Pub, the Malaysian-style Old Town White Coffee House and Campur Campur, a casual food court serving Malay dishes). The Bangsar Village shopping center is a five-minute drive from the hotel.
How to Get There
a little out of the way but what a wonderful experience a great room on 22nd floor went for lunch in café and wow the best French onion soup in Malaysia had it again for dinner the executive lounge floor 26 a great experience
they have shuttles to the main shopping areas staff all give 110% no one faulted
The hotel itself looks ok and the rooms are nice. It’s really not that central but what’s lacking the most is friendliness, warmth and some soul. I’ve rarely walked away from a hotel feeling so disappointed. It made me wonder about the friendliness in general until luckily we spent our last night at the Hilton where we had a wonderful night. Forget the western food as part of the buffet as it’s very ordinary but the Asian and Malaysian food is very good. I loved the fish and rendang curries. It’s another example that people are everything in a business and make the difference.
From the time of check-in, every service staff was forthcoming in offering help and suggestions with offering a late check out, opening the pool for a swim after the rain, waiting a little longer by the shuttle, suggestion for local food, getting Grab to the airport... making the whole experience a very pleasant one, living up to the Pullman brand.
Service was always provided with a smile.
The rooms are spacious and clean. The bathroom has a bathtub and a shower area.
The buffet meals are good, especially the desserts. The cheesecake and the brownies deserve special mention.
Just stayed at Pullman Bangsar and had an outstanding encounter with Concierge Imran. I bumped into an elderly and visibly panicky elderly lady who left her range of 5 hypertension medication at home and needed her prescription. I stepped forward to offer my assistance and approached the Concierge desk. Without hesitation, Imran calmly checked for the nearest pharmacy, put me on the line with them, advised me to check the prices and swiftly dispatched a driver to purchase and deliver the medications.
When the medicine arrived, he promptly called me so I could hand it to the relieved elderly lady.
True that it could be expected of a good concierge but Imran’s reassuring mannerism and genuine and sincere touch of care and service is the hallmark of an outstanding service ambassador.