4.5
Very Good 5920 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Surreal views of the city
  • A full-service spa and trendsetting infinity pool
  • Direct access to and from the Petronas Twin Towers and the colossal Suria KLCC shopping center
  • Dining outlets frequented by Kuala Lumpur’s A-list (e.g., the Real Housewives of Kuala Lumpur)
  • Convenient access to the city’s visitor-friendly subway system (the Light Rail Transit)

What To Know

  • Club-level rooms come with full access to the Mandarin Oriental Club Lounge
  • Expect business travelers
  • Pool chairs fill up quickly on warm days
  • As in most of the city, the early morning call to prayer from nearby mosques may disturb light sleepers
  • WiFi is an additional cost of $22 per day

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Mandarin Oriental Kuala Lumpur, you’ll be centrally located in Kuala Lumpur, steps from Kuala Lumpur Convention Centre and minutes from Petronas Twin Towers. This 5-star hotel is close to Petaling Street and Merdeka Square.

Make yourself at home in one of the 632 air-conditioned rooms featuring iPod docking stations and minibars. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.

Relax and unwind with massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, a health club, and an outdoor pool. Additional features include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

Mandarin Oriental Kuala Lumpur
Kuala Lumpur City Centre
Kuala Lumpur, 50088 Malaysia

Reviews

4.5 Very Good 5920 Reviews
You gotta be a Fan
Reviewed 5 hours ago

Speaking of Mandarin Oriental, it's absolutely among the most prestigious and renowned luxury hotel brands nowadays, and not to mention the memorable "I'm a fan" campaign with lots famous celebrities.

I stayed in Mandarin Oriental Tokyo last autumn, but I didn't publish a review because in my experience, it didn't worth my time to do this. Well it's indeed one of the most luxury hotels in Tokyo, and the refurbished Mandarin Room is modern and elegant, and all amenities of the room are good too. But I didn't feel welcome as a guest, and lots of the staffs wore phony smiles, not to mentioned the breakfast and the service delivered in either Oriental Lounge or K'shiki were way below expectation. Alright, that's a wrap of my first impression of Mandarin Oriental, kinda a rocky start. I didn't become a fan after this stay.

However, Mandarin Oreintal Kuala Lumpur changed my impression totally, and I was turned into a fan now.

Compared to the nearby Four Seasons which is bright and modern, the lobby of this 20-year history hotel revealed a last century gorgeousness, to which might seem a bit outdated in current standard. But if you look into the details, it indeed was put into lots efforts. There was a very long queue for checking in and out on the day I arrived, and my room was not ready. The lovely front desk staff Mr. Adrian told me that the room should be ready around 2 to 2:30, therefore I took the chance to do some shopping. By the time I went back, due to its crazy business during the national holidays, my room was still not ready.

But then something magical happened, the beautiful guest relation manager Ms. Akiko came up and apologized to me, and immediately offered the assess to the lounge with all benefits (which originally wasn't covered in the room type I booked, the Mandarin Room), and even escorted me all the to the lounge. When my room was ready to check in, another handsome staff Mr. Jonathan escorted me to my room. I had to say that as a first comer, I did feel privileged and honored, which was totally different from my experience at MO Tokyo.

The room is very spacious, with elegant and modern refurbishment. I especially love the view from the Mandarin room, which you can see the KLCC park and also very close-up twin towers, and the beautiful L-shaped cobalt blue. If I really have to pick some draws, I would like to say that the air conditioner in the bedroom didn't function well and the intended keep, original bathroom still looks outdated to me (only a fixed shower head on the wall, that's not cool).

The lounge is definitely amazing, from the food and drink options to the quite, cozy ambience. The staffs were nice and warm too. It's really a nice place that you can enjoy some quite decent food without crows buzzing. Well-equipped gym and a beautiful pool, I wish that I could stay a little longer to enjoy these.

MO KUL definitely stolen a piece of my heart, mainly by those amazing staffs (Ms. Akiko, Mr. Adrien and Mr. Jonathan, and still so many others). I love the renovation work they did, to keep the hotel up to the current trend and standard but still has the spirit of its own brand. I will definitely stay again whenever I visit KL in the future, because it really turned me a fan now.

Perfect from afar, not quite so up close...
Reviewed 1 day ago

I’ve been a staunch fan of Mandarin Oriental, having either visited or stayed at many of the venerable hotel group’s properties around the world: HK, Tokyo, Prague, Paris, Vegas, Bangkok and Taipei.

I came away from my one night stay at MOKL earlier this month feeling, in all honesty, ‘what a shame’...

Now do let me elaborate: Mandarin Oriental KL is an extraordinarily beautiful property. For £140, my pool-view room was nearly faultless (not sure about a Chinese style double door for the bathroom). The public areas in particular were in tip-top condition, such as the supremely elegant lobby, and its very well equipped and superbly appointed gym (probably my 2nd favourite hotel gym after the one in Sukhothai Bangkok). I also had an enjoyable lunch at Lai Po Heen, the hotel’s Chinese restaurant with an open kitchen.

What let MOKL down for me was the lacklustre service: it took the bellboy over 15 minutes to send my suitcase to my room after check in and a phone call to reception. Request for shoeshine similarly was not dealt with as promptly as a hotel of MO calibre should have done. The check out experience could only be described as somewhat tedious, rescued only by a very well-meaning lady called Mamie or Manie (apologies for misspelling it).

Another gripe I have is not really within MO’s control: the hotel was rather full during my stay (3rd & 4th days of Chinese New Year) so the (otherwise very nice if a bit small for the size of the hotel) pool and breakfast areas were EXTREMELY busy with screaming kids everywhere.

I think I will stay again but shall avoid Asian public holidays at all costs.

Good Quality Hotel at the heart of City by KLCC
Reviewed 2 days ago

M) KL is an excellent hotel. It is excellently located right at KLCC within walking distance to lots of shops and a great variety of food.
The room is big and clean. Hotel staff were courteous and polite.
It has a Swimming pool with large changing room, Jacuzzi, steam bath, gym and indoor golf.
The hotel is family friendly too, and has quite a few restaurants and café. The Breakfast is excellent with a variety of food including Western, Malay and Chinese breakfast

Total miss for a great hotel chain
Reviewed 3 days ago

I am a “fan” of the mandarin oriental. I will always choose this hotel if I can. This one was a total miss. It was Valentines Day and they were unable to secure me a place to eat dinner. Not even at any of the restaurants at the hotel. Very little English was spoken by the staff which in an international hotel hospitality chain is unacceptable. It was hard to get any answers to any question as no one knew anything. I even spoke to the manager and she had literally nothing to say as I am certain she didn’t even understand me. I hate to be one of those people that write negative reviews but this is not up to the standard of this chain. The rooms were gorgeous though. Stay across the street at the W. Better views and much nicer staff

Excellent Hotel
Reviewed 4 days ago

I stayed at Mandarin oriental Kuala Lumpur from 02 – 06 February 2019. This is my second consecutive year stay. The best location.As usual, excellent service, especially the consigners, the breakfast and dinner buffet were delicious. The service and the house keeping were excellent. Should I visit Kuala Lumpur again; mandarin oriental will be my choice.