Mandarin Oriental Kuala Lumpur
What We Love
- Surreal views of the city
- A full-service spa and trendsetting infinity pool
- Direct access to and from the Petronas Twin Towers and the colossal Suria KLCC shopping center
- Dining outlets frequented by Kuala Lumpur’s A-list (e.g., the Real Housewives of Kuala Lumpur)
- Convenient access to the city’s visitor-friendly subway system (the Light Rail Transit)
What To Know
- Club-level rooms come with full access to the Mandarin Oriental Club Lounge
- Expect business travelers
- Pool chairs fill up quickly on warm days
- As in most of the city, the early morning call to prayer from nearby mosques may disturb light sleepers
- WiFi is an additional cost of $22 per day
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Mandarin Oriental Kuala Lumpur, you’ll be centrally located in Kuala Lumpur, steps from Kuala Lumpur Convention Centre and minutes from Petronas Twin Towers. This 5-star hotel is close to Petaling Street and Merdeka Square.
Make yourself at home in one of the 632 air-conditioned rooms featuring iPod docking stations and minibars. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Relax and unwind with massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, a health club, and an outdoor pool. Additional features include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.
Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges.
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
How to Get There
Everything was great and meets the expectations. Friendly staff. Room was clean. Love the concept of recycled waste and the amenities from natural plant. But the housekeeping team need to check carefully when clean the water heater.
I could write a very long story how good, how wonderful, how great everything at the Mandarin Oriental Kuala Lumpur is. I could get in to detail why staying at this hotel so good, wonderful and great is, but I can also say with a few words: don't look further, go to the best place in KL, go to Mandarin Oriental. It is the best!!
Stayed here before and so far no issue encountered. However this time around my daughter encountered bites all over her body & face after the first night. She woke up at 130am and was crying all the way. Initially we taught she was feeling hot or missing her own bed, but it turned out that she had bites on her body. We saw this in the morning and my husband informed the front office and asked them to please get someone to look into this while we have breakfast. After having breakfast, we went back to check with the front office and was informed that the duty manager wanted to meet us. There comes Ms Rebbeca and ask us what happen. We showed her my daughter legs, hand and asked her to pls get someone to look into this. The response we got was who was sleeping with the baby in the same room since we had 2 rooms. We told her that the baby slept alone on her bed while the other bed was another person. She asked if that person had same issue which we told her no. She then said oh this must be from outside or something not here. She then asked that she wanted to check the room and the other person who stayed in the same room.
Which grounds does Ms R think she can just ask to check an adult! We told her no and she can check the room, bed we got no issues. We told her we are not asking any compensation nothing, all I wanted was the issue to be fixed as we have another night. There didn’t show any sign to apologise or fix the issue.
Went up to the room, we had to call her 3 times before she eventually came to check the room. In the lobby I told her precisely come now as my baby wants to sleep but obviously it went to deaf ears. She came with another person who was from housekeeping who looked around without even checking the bed and said they will change the room and that my daughter is allergic from feather (we have travelled and stayed in many hotels and this has never happen) so not sure not being doctors they can confirm the issue ????
She brought some antibiotic cream which we took to check with the pead before using it. She then changed the room while they helped to remove all feathers and what so ever not and my daughter slept in my room meanwhile.
Disappointed with MS R who is the duty manager who failed to understand & react on the issue well. And also thanks for coming to a conclusion on what’s the issue before a doctor could do so. Hope MO can guide their duty managers to be more customer centric instead of denying it upfront without even checking.
The rest of the staff who knew about it reacted very differently ie the restaurant managers and staff who made an attempt to correct the situation and also attempting to make my daughter laugh when she was in pain.
With my daughter crying due to pain, and eventually vomited at night we check out the next day early mrng after breakfast. It was quite an interesting birthday of mine instead of 2 break-days! Sigh