Grand Millennium Hotel Kuala Lumpur
What We Love
- Four on-site restaurants with a selection of Southeast Asian fare
- Floor-to-ceiling glass helps guestrooms and suites feel even more expansive
- Walking distance to the area’s best shopping, including Fahrenheit 88 and Starhill Gallery
What To Know
- 45-minute drive from the airport
- Free WiFi
- Breakfast costs MYR 60 (about $19) per person
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
In Kuala Lumpur, it’s all about location — and this five-star tower in the heart of Bukit Bintang has one of the best in the Golden Triangle. By day, hit up the hotel’s air-conditioned squash court, then cool off at the lagoon-style swimming pool before retreating to your comfortably appointed room. Foodies are spoiled for choice in this neighborhood, but the 468-room resort cooks up plenty of reasons to dine on-site, with four restaurants serving traditional Cantonese, Japanese and Mediterranean fusion fare. The on-site Pulse Ultra Club, opened in June 2013, throws the after-party in these parts, with energizing music and panoramic views to match.
In the Area
An easy walk to Pavilion Shopping Mall, Fahrenheit 88, Starhill Gallery and a mass of high-end retailers including Louis Vuitton, Prada and Chanel, the resort also enjoys easy pedestrian access to Central Market and the National Art Gallery. Beyond the retail jungle, take a day trip to the National Zoo to interact with over 5,000 animals native to Asia and Africa; visit the 28-acre Istana Negara compound, the official residence of the King of Malaysia, overlooking the scenic Klang River; or explore the famed limestone Batu Caves for an afternoon. Save time for a photo-op at the iconic Thean Hou Temple, a six-tiered modern marvel that draws architectural inspiration from Taoism, Buddhism and Confucianism.
How to Get There
So , this must be my 6 th or 7th stay here at this hotel over the past few years. I can sum up pretty easily .
Now where to start , if you are from any other country and expect hospitality especially of a 4 star or 5 star level like it should be, then I am sorry you would be highly dissapointed .
Due to the nature of my work and almost 6 months of travel every year and stayed at other grand properties this one scores at the minimum of all.
It is so pathetic that it makes a person wonder whether this one even deserves the grand tag.and if the grand management thinks this does then I would like to avoid the grand all together .
Coming to the cons -
1) no hospitality despite of being in hotel business
2 ) worst breakfast , have remained same for years In fact they have decreased the choice of deserts and other items.
3 ) slowest check in
so if you check in , in last 6 times , it has always taken minimum 50min-1 hour to check in’ if there isn’t any waiting at all . It has taken even 2-3 hours to check in.
This time it took 2 hours to check in .
So these are all the usual bad practices at this hotel. But
Sometimes this hotel can even bypass its lack of service quality .that instead of providing a good memorable experience.it provides the worst possible experiences to its hotel guests.
Like during this trip , we opted for upgradation to the club room as we had some time on our hands
The mistake we had to pay for and have bad memories of this trip with us.
I don’t know if they are racist or they do not have basic etiquette and ethics .
Especially The reception staff “jennifer and the club lounge girl“( couldn’t recall the name but the only Indian girl I think on the duty in club the lounge )
They were not only improper and unethical in their services in fact they were rude, disrespectful and made our experience one of the worst in Kuala Lumpur.in fact I would avoid the “Grand” brand in the future in other cities and countries also.
Stayed in the hotel for 10 days. I guess I can make a fair judgement.
Location - nothing can beat the location. It is 1 minute on foot to Pavilion, Fahrenheit 88 and the popular Lot 10 foot court. I have stayed in Hilton KL which is next to KL Sentral, Shangrila and Sheraton Imperial. This is by far the most convenient. Many Malay-Chinese restaurants with durian stalls are also 5 to 10 minutes away on foot. I like the restaurants in Pavilion. They open until much later than those in the Twin Towers. My recommendations are Morganfield, The Barn and Tapas Club for dinner and wine; and La Bodega for cocktails.
Service - efficient check-in and check-out. Staff are very friendly and polite in general. House keeping was done twice in the weekdays during my stay.
Swimming pool - nice pool and well-maintained. There is sunshine after noon.
Lobby - enough seats for the hotel guests. I have checked JW Marriott and I do not like their hotel lobby. They have got close to no seats.
Aging - it is not unacceptable but you can see that there are problems everywhere if you pay attention to details because the hotel itself needs updating in a number of areas. To name a few, the stains on the wall in the room, a piece of wall paper was gone in the corridor and left unattended during my 10-day stay, no changing room or sauna or steam in the gym/pool area.
Gym - I thought I was at a gym in early 80s. It desperately needs renovation. It is unacceptably ugly. Worst in all the 5-star hotels I have ever stayed. A changing room with shower is needed. I have seen a number of hotel guests running in the gym sweating and next jumping into the pool. So unhygienic.
Poor restaurants - tried the Mills Cafe (disgusting buffet dinner though the service is very good) and Lai Ching Yuen (food is good but weak management with an older Cantonese waitress constantly yelled across the room talking to her colleagues. Together with some very noisy families, it is the nosiest dinner I ever had in KL after visiting more than 20 decent restaurants in KL for dinner in these two years.)
Expensive drinks at the pool - 25 myr for a can of coke; 40 myr for a beer? Make sure you bring your bottle of water from the room to the pool. Food is ok though in terms of price and quality.
Overall, I would still recommend this hotel because of its nice service and excellent location.
Arrived at the Grand Millenium Omar the guest relations manager was amazing , Hanam was so attentive and lovely
Thanks for making our stay so special on my birthday with cake and a special message
Also thanks for all your advice would definitely recommend the hotel
Good hotel, with great facilities in a handy location. The Mill restaurant is really good, lovely food & attentive service. Rooms are spacious & comfortable. Very happy with everything & recommend this to anyone.
We have stayed in several hotels in KL but the first time in the Grand Millennium. We were met at the door by Sharrill one of the many porters but a true ambassador for the hotel. Nothing was too much trouble for him and everything with a smile. From check in until departure the staff were excellent. The room on the 19th floor (room 1944) was spacious, spotlessly clean. A king size bed, soft carpets, even softer towels and a well stocked bathroom. The hotel was about 50 metres from the Pavilion shopping Mall and a short walk, mostly on above ground covered walkways to the Twin towers through the immaculate gardens with lake and fountains. I could go on but sufficient to say we will only ever stay in this hotel when in KL for future visits.