4.5
Very Good 3067 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Located about an hour drive from Montego Bay's Donald Sangster International Airport
  • The resort's resident gardner, "Shorty," is on hand to take guests on flora and fauna tours
  • Free WiFi works well

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sunset at the Palms Resort – Adults Only – All Inclusive in Negril, you’ll be convenient to Booby Cay and Kool Runnings Water Park. This 4-star resort is within the vicinity of Times Square Mall and Throne Room.

Rooms

Make yourself at home in one of the 85 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including a health club and an outdoor pool. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink at a beach bar, a poolside bar, or one of 3 bars/lounges. A complimentary hot/cold buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

How to Get There

Sunset at the Palms Resort – Adults Only – All Inclusive
Norman Manley Blvd
Negril, United States

Reviews

4.5 Very Good 3067 Reviews
Wonderful Trip!
Reviewed 1 day ago

SATP is a stunning resort! My husband and I wanted to take a vaca somewhere warm, tropical, adults only and we did no want to stay at a big box resort with a million people stacked on top of each other. After discovering SATP and reading all the beautiful reviews and going through the images, we decided SATP was the resort for us. And it did not disappoint!
The staff, food and beach is superb. The tree house like rooms are quiet, private and open. We loved spending the mornings on the balcony enjoying the morning air. Yes, you hear some bugs and very little traffic noise at night but it didn't bother us a bit- it's part of the experience!
The beach is a crossed the street but as many express, do not let this discourage you! There is a guardsman who makes sure you get cross the street with no problem. And quite frankly, the 5 minute walk did us some good since we were eating so well (or so much) during our stay and refraining from our exercise routine while on vaca. There are plenty of cabanas on the beach and there is always someone their to help you get a lounge chair. There is a food and drink station on the beach so don't fret- enjoy your grub and cool beverage without having to go far.
We brought our insulated cups to keep our drinks cool as many had suggested and glad that we did. Bring your floaties if you wish. Many used theirs. They do have some floats available to guests that others have left behind and also for purchase at the gift shop. They do have non motorized water toys available. We spent several of our late mornings on the paddle boards paddling around.
We enjoyed our lunch and dinners at the Palm Grove. We did choose to take advantage of reserving for the Lotus Leaf and Chef's Showcase during our stay and those meals were unique and wonderful as well. We did not get burnt out on the food.
The staff was so, very kind and attentive. They were warm and welcoming upon arrival and through our entire stay. We used Lloyd Davis with Jah Lives Taxi & Tours- a local who took care of all our transportation needs. Lloyd is so kind and knowledgeable of the area. We felt we were in great hands!
All in all, this was an incredible stay and was the most relaxing vacation was have taken! We've nothing but good things to report from this trip. We look forward to making a repeat trip in future!

Truly relaxing vacation
Reviewed 2 days ago

Just returned from first stay here - a week spent in a serene and happy green oasis. This was a first vacation treat after health issues this year for both myself and my mom. ‘Sunset’ was just what we needed - amenities all very good quality but the real plus are the people - the gardener Linford making my mom a bouquet, Clevon at the pool, the amazing masseuse Evelyn ... and so many more. We are already saving to come back next year!

Amazing again !!!
Reviewed 2 days ago

This was our 4th time staying at Sunset at the Palms and it was as perfect as the first time. The staff were professional and very helpful as usual.
The food and accommodation as always, perfect.
Shorty keeps the grounds of this resort beautiful, as usual.
My wife and I had a wonderful vacation, as usual, at SATP.
Our thanks to you all for another unforgettable stay at Sunset at the Palms.
Best wishes to, Paul, Craig and Sharon.
MERRY CHRISTMAS and HAPPY NEW YEAR.

Sunset at the palms a unforgettable place!!
Reviewed 2 days ago

Our stay at SATP was nothing short of perfect!! We celebrated our honeymoon there. The property was well maintained, the rooms were very clean. Loved our view from the balcony!! Very private, small resort feel but with all the amenities of a big resort. Pool was clean and well maintained, beach was clean and amazing. Staff is exceptional, very friendly and helpful. Food was great, wide variety of choices. Amazing fish dishes, i love fish!! The drivers were friendly and reasonably priced, especially Mr. St Clair!! All of our drivers were polite and friendly and informative. The excursions were out of this world especially YS falls, we were literally the only people there its like we got a privite tour. Our guide Shaggy at YS was exceptional!!! He took pictures and videos for us while we swam in the falls. Our trip was amazing, also a shout out to Lolita for making everything come together so perfect. They also put a sign on our door saying congratulations on our honeymoon, so sweet. I have already recommended this resort to others. We will be returning to Sunset at the Palms as soon as we can. Absolutely love this place!!

Did not meet expectations
Reviewed 4 days ago

It's been a struggle to start this review. We wish we had had the same experience that so many reviewers have had at this resort, but unfortunately we did not. We booked through WestJet Vacations based on the positive reviews on their website, reviews on Trip Advisor and the description of the facility on the hotel website. We were not looking for a cookie cutter all inclusive experience, and were eager to try something different. That criteria was met, but we certainly wouldn't use the words luxury, elegant, or chic to describe this resort. Having said that, what makes a memorable vacation spot for us is not about the ratings but our overall experience. In this case, our expectations were not met. There are things to really like about the resort. It is adult only, very relaxing and we loved the concept of the tree house style accommodations. We appreciated the privacy, being able to sit on the deck with a morning coffee or a happy hour cocktail and watch the colorful birds, and lay in bed at night and listen to nature (we slept like babies). Our room was well maintained by housekeeping, the towels and linens soft and in excellent shape and the king sized bed very comfortable.The pool area and the grounds are very lush and well maintained, the staff were always cheerful, friendly and acknowledged you. The beach and sunsets were fabulous, and we enjoyed many walks and sunset swims. Our week got off to a rocky start when we were assigned room #105 which had a lovely view of the maintenance yard. As we didn't spend our vacation dollars to look at compost, garbage, soil, a chicken coop and goats tied to trees we asked to be moved. We were given a choice of being in a room backing on to the road (noisy), or next to the restaurant, or stay where we were until people checked out the next day. We chose #306 (next to the restaurant) as we were anxious to get unpacked and get on with our holiday. That room was dark, the furniture dated, there were plumbing issues, dead flowers on the bed, dirty spots on the bathroom walls and curtains, no WiFi for 2 out of 3 of our devices, swarms of tiny bugs on the bedside tables, desk and on the bathroom walls, and it was very noisy in the evening when the entertainment was on. We asked to have housekeeping come and spray the room, but no one did. Based on all of that, the next morning, we asked to be moved again. We packed everything up again and hung out at the pool for 6 hours until #408 was cleaned and ready for us. By this point we were already at the end of day 2 of our vacation. It was the beginning of many maintenance issues we experienced at the resort. Water pressure in our unit was an issue, with toilets stopping mid flush and the water coming out of the showerheads and taps sometimes stopping all together for a few seconds. When our neighbours showered the water would run out of the bottom of their unit! The grouting in our shower stall was in need of repair, our phone didn't work (which made us wonder what someone would do if there was an emergency), the mosquito wand didn't work, and our closet door didn't close. There were tiles missing from roofs and palm fronds crashing down in public areas. Food service was also an issue for us. We had advised the concierge prior to our arrival about a gluten intolerance and we were assured it would not be a problem. On arrival we were asked if we wanted to speak to the chef, but we declined as we were told everything on the buffet was clearly marked, and the dining rooms could make any alterations we needed. It was soon evident that things were not always marked and the staff were not educated about gluten intolerance. We did eventually talk to the Executive Chef on day 4, and he promised to have some gluten free bread and pancakes made for the next day (didn't happen). In the end, we managed to work around it, but had several doubts during the week. It's hard to have a lot of confidence when we noticed that the Tortilla Soup (which clearly had chunks of chicken in it) was marked VEGAN, and when we pointed it out to one of the staff we were met with a glazed look. We didn't find the selection of liquor to be "Premium" and most days by 6pm the pool bar was out of Absolut Vodka and/or martini glasses. Our "Fine Dining" experiences were disappointing. The description of the Chef's Table is misleading. The food is not prepared in front of you, it is plated in front of you and all of the other guests that are there for the experience. During our evening at the Lotus Leaf we were seated at a table that was not completely set, given 2 different menus, our server called my husband "Buddy" and was not trained to know that the salad course he brought out only had half the ingredients listed on the menu. Dress codes were not enforced. The supervisor that evening did not know what Crème Brulee was or how it was made, then later admitted that the kitchen did not have the proper tools to finish the carmelized sugar crust, and could not explain why it was on the menu if that was the case. As a result of our experience we were asked if we would like to have the "Romantic Dinner" the next evening which would usually be an add on experience. There are several spots through out the resort with private dining options. We agreed, but when given the menu at the concierge desk we found it was the same menu we had just had in the Lotus Leaf. There seemed to be too many people touching the situation with few results, so we changed our minds and opted for the Jamaican Night Buffet. We didn't want to risk spending our last evening having another disappointing meal. Overall our best meal experiences were at the breakfast and lunch buffet. The next day, at the urging of our WestJet representative, we spoke to the Operations Manager. His take on the situation was that we had shown up at the Lotus Leaf without a reservation, and that the staff was not aware of the dietary concerns. Luckily we had saved all email correspondence, as well as the reservation reminder we had received from the concierge. He asked us that day if we would consider returning, and the answer was no. Three weeks later we feel the same way. There were just too many things that went wrong.The things we thought would be a concern (the mosquitos, the length of the drive from Montego Bay, the resort not being right on the beach) turned out to be insignificant. With all of the choices available, in the future we would spend our vacation dollars elsewhere. On arrival, Club MoBay is included in your resort package. We did not see the value in it, so did not use it for the departure.