Taj Cape Town
What We Love
- Its convenient location, with easy access to everything Cape Town has to offer
- The choice of dining options, from Indian fine dining to a seafood and champagne bar
- The Jiva Grande Spa’s mix of Indian, holistic and traditional treatments
What To Know
- Free parking and WiFi for up to three devices
- Just a short drive from Clifton Beach
- The rooms on higher floors offer breathtaking views of the city and the mountains
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Taj Cape Town is made up of two 19th-century landmark buildings, the South African Reserve Bank and Temple Chambers, which were joined together during the renovation and connected to a new 17-story tower. The bank has retained its classic façade, and its interior, studded with marble columns, is now the magnificent lobby. The style is less about cutting-edge design and more about elegance and understated opulence.
Bed and Bath
The 176 rooms and suites are divided into the spacious and colorful Heritage Rooms, with original mullioned windows, and the more compact and contemporary Tower Rooms, with floor-to-ceiling windows. The rooms—especially those on the higher floors—have stunning views of Table Mountain and the city. Beds are clad in Frette linens and rooms include 40-inch flat-screen TVs and all the high-tech necessities. The en-suite marble bathrooms have both oversized tubs and separate walk-in showers and are stocked with Molton Brown lotions and potions.
Mint serves up a lavish buffet breakfast of exotic fruit, pastries, eggs and other hot dishes to order. Cape Town is known for its cutting-edge cuisine and Mint’s all-day dining menu is an innovative take on local and international dishes. At the glamorous Bombay Brasserie, top chefs create feasts of authentic Indian cuisine to be paired with the Cape’s finest wines. Or for something more informal, head to the stylish Twankey Bar, where you can try out the region’s delicious seafood to a soundtrack of live music. After a day of sightseeing, relax at the Jiva Grande Spa, where the resident Ayuverdic doctor will prescribe the perfect treatment.
In the Area
On a clear day, take a cable car up Table Mountain for breathtaking city views; those who are more energetic can hike to the top from Kirstenbosch Gardens. Escape to the Cape can guide you around the Cape Peninsula on one of the world’s most scenic road trips along cliff-hugging Chapman’s Peak Drive or take you to the nearby vineyards of Constantia, Stellenbosch and Franschhoek. The shops of Long Street and Bree Street are right outside your door and the V&A Waterfront, home to a host of restaurants, bars and shops, is just a short drive away. Head to The Old Biscuit Mill in trendy Woodstock for Neighbourgoods, its Saturday gourmet-food market, then stop by star chef Luke Dale-Roberts’ award-winning restaurant The Test Kitchen.
How to Get There
The hotel located in the center of downtown. They offer shuttle service to the table mountain and the waterfront for free, in addition there are two cars with a private driver than can take you to the closest area for free. The stuff are amazing and doing their best to make you happy.
Very helpful smiling staff, very clean spacious rooms, with all the mod cons.
Two excellent restaurants.
Bombay brassiere best Indian food I have ever eaten. Excellent waiter with a full knowledge .
The Mint ideal for lunch or dinner recommended .
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I really enjoyed the decor and convenience that the Taj presented. A wonderful conference and meeting venue. The rooms were a little on the small side for my liking. But you cannot fault the decor, layout and facilities at the Taj
I checked into the Taj in afternoon and everything was perfect to start with. The check-in welcome, the club lounge and the staff in general. Plus my heritage club room was stunning.
Thereafter, things started to unravel. I had dinner at the Bombay Brassiere and the food was fantastic. I had an amazing member of the team, Arthur, look after me and he made my evening very enjoyable. The chef even came out and I commended him for the food. I signed for my bill and went to my room to go to bed. 30 minutes later, I’m nearly in deep sleep and get a knock at the door from Arthur, requesting that I pay for the restaurant bill by cash or credit card (he actually came up with the credit card machine) as the hotel wouldn’t accept the charge on my account. I was obviously very annoyed as my credit card had been preauthorised for incidentals at check-in. The Taj is supposed to be one of the best 5 star hotels in Cape Town and this was the sort of behaviour I would normally expect from a budget 2 star hotel. Actually, I take that comment back, I’ve never experienced something like this at any hotel, period! The Taj hotel had my car, my passport copy and my credit card details. I’m wasn’t going to do a runner and I definitely am not a candidate for Robben Island!
I immediately called reception and had a heated conversation with a staff member asking what was the purpose of preauthorising my credit card for incidentals when in the end, they were going to chase me to my room to pay a £50 bill. The lady at reception backed down, but I received no apology.
I have never experienced this kind of treatment at any hotel, let alone a 5 star Taj property. Taj hospitality is renowned worldwide, but this hotel lets that reputation down badly.
To add to my disappointment, there is no evening turn down service. A bit surprising as it’s almost expected from a hotel of this calibre. So, if you’re in an expensive Club heritage room expect to close all the curtains and blinds by yourself. The best bit is that unless you’re st least 6ft tall or have very long arms, you’ll have to climb into the bath tub to access the blind that separates the bathroom window from the main bedroom. That’s if you don’t mind street light or the sun’s rays at dawn.
The management really need to have a look at their operation and start to live up to the Taj brand and philosophy. I’m not the only one that has found the service to be lacking as you will see from other reviews on TripAdvisor. Remember, you have a choice and this is a stunning city with some exceptional boutique and luxury hotels such as the Derwant House, the Cape Grace or the Belmond. There is no need to compromise and I’m sure any of these other establishments will welcome your hard earned money.