The Ritz-Carlton New York, Westchester
- Parking On Site
Located in White Plains, The Ritz-Carlton New York, Westchester is minutes from Galleria at White Plains and close to Pace University Law School. This 5-star hotel is within close proximity of The Westchester Mall and Westchester County Center.
Make yourself at home in one of the 146 air-conditioned rooms featuring minibars and DVD players. Wireless Internet access (surcharge) keeps you connected, and flat-screen televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a steam room, and a fitness center. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms.
How to Get There
My family stayed one night on our way to Montauk. When you pull up to the building, you instantly know you're in for a treat. The customer service is excellent and so accommodating, as you would expect from a Ritz-Carlton. Our room was amazing and spacious with pretty much any amenity you could want. The bathroom was perfect in that all four of us could be in there at one time and have enough room. We took the kids up to the pool at night and had a spectacular view of the sunset. We did not eat on the property, but we did order room service later at night and everything was great. The location is great, quick walk to shopping and plenty of restaurants. I highly suggest staying here to treat yourself and your family.
While this hotel judged against other hotels would get a great rating, it falls short on its rating compared to other higher end hotels. The location is within walking distance to shopping. The staff is gracious and friendly. We were welcomed warmly each time we returned. Luggage was delivered promptly. Valet was fast and efficient.
My issues were as follows:
Although housed on the 6th floor, the music from the ballroom could be heard loudly and consistently. The persistent base was not relaxing in the least. The music lasted until after
I am use to turn down service been between 6pm - 7:30 or 8pm in other hotels. Turn down did not come until 9:35. When traveling with a child, this is too late. Had to decline the service because the child was already in bed. You can request turndown earlier but there was reason to believe it would be so late, so request not made.
The upholstered furniture in the room was worn and thread bare. Did not expected to see that in an RC property.
We had a fabulous day at this hotel up until 8 PM, at which time loud music from an event in the hotel disrupted our stay. It looks like from other reviews this isn’t uncommon and should be unacceptable at a five-star hotel. While they offered us another room and bonus points, one of kids was already asleep and we were already unpacked. We should have been told about this before we booked and they shouldn’t book anybody, let alone a family with 2 young children, into a room that they know will be disrupted by a previously planned event. We have stayed at 7 other Ritz properties and this is our worst experience to date.
My husband and I went to theThe Ritz-Carlton New York, Westchester to celebrate our anniversary. We had a wonderful getaway. Our Suite was beautiful. The bed was so comfortable we decided to buy one! Stamatia and DJ were so kind and welcoming. Many thanks to both of you and to Greg M. We will be back!
Rooms are nicely appointed, worthy a Ritz-Carlton. Walking distance from malls, restaurants. As always great beds, great linens, good quality toiletries.
Front desk staff very helpful as were the concierge. Housekeeping was great with night service refreshing towels and stocking up the coffee that i had depleted. Will go back for sure.