97%
Members Recommend
4.5
Very Good 3049 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Sense of history all around, including a Cold War–era bunker
  • Perfect for families

What To Know

  • Formal atmosphere not popular among twentysomethings
  • On-site fine dining restaurants and casino enforce a dress code (no shorts or jeans, jackets for men after 7 p.m.)

Amenities

  •  Casino
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Lobby Lounge Modern building flooring hall aisle living room

Overview

A gracious Southern belle from the Gilded Age with white glove service, a spa and three golf courses

The Look

Designed in the 1940s by society decorator Dorothy Draper and maintained by her protégé Carlton Varney, the Greenbrier does everything in a big way. The reception rooms are immense and boldly designed, the vast dining room is lit by imposing chandeliers, and there are 6,500 acres of grounds to wander. The Gilded Age decor includes black and white checked marble floors, towering floral-print drapes and overstuffed plaid chairs.

Bed & Bath

The 721 guestrooms run the gamut from single rooms to four-bedroom estate houses to seven-bedroom suites. Features included private porches or patios, in-room wet bars, dedicated entertainment and dining areas and/or wood-burning fireplaces, depending on the room. But all are united by a warm, inviting feel thanks to sunny color schemes and playful mixes of plaids and florals.

Beyond

The resort has three championship golf courses (Jack Nicklaus was involved in the design) and a spa where guests can soak in the thermal waters and choose from a myriad of treatments. You could spend a month here and not try all the activities on offer (from falconry to carriage and sleigh rides, from skeet shooting to bowling). For dinner there’s the casual Draper’s, the steakhouse Prime 44 West, and the main dining room, which offers haute fare with Southern touches, like garlic herb–crusted rack of lamb with Yukon potato pavé. Afterward visit the newest edition to the resort, the swank 103,000-square-foot casino.

How to Get There

The Greenbrier Resort
300 W. Main Street
White Sulphur Springs, WV 24986 United States

Reviews

4.5 Very Good 3049 Reviews
Beautiful but greedy place
Reviewed 12 hours ago

Hotel and grounds are beautiful. The food was good but the details were horrible. The toilet paper was so cheep that it rubbed both my wife and I raw. Really I spent 2500 with food for two days and you can’t provide good toilet paper. Bags never came in so I finally went and got them myself from and a public area. The resort and historic fees are unbelievable. Tours are expensive. By the way I have traveled all offer the world and gone 2m miles. My wife and I are easy to please. My advice is to for you to tour the hotel. Have a drink and then stay somewhere else. Magnificent property that cheap out on certain things

Don't let them ruin your vacation
Reviewed 2 days ago

I reserved a room to just enjoy the pools for 2 days. on the 1st day, i went to the pool, ordered lunch and had a great day. I did not spend the night because i live closeby. i went back to the pool the next day and was refused admittance and humiliated. 315 dollars was charged to my account back in april, so i didn't feel like i needed to check in if i was going to come home just to sleep and come back. i was going to shop, swim and enjoy lunch, but they said i cancelled. i didn't cancel, i just didn't check in. so, greenbrier, thanks for ruining my chance for a vacay.

The Spa was a major disappointment.
Reviewed 3 days ago

I paid over $300 dollars with taxes and gratuity for a Spa treatment called the Detox Kur. It is listed as one of their Signature Services. It include a mineral bath, a mud wrap, petite massage and a special shower called Swiss Shower and Scotch Spray.
The mud wrap consisted of a small amount of mud that was so thinly applied you could barely see it. When the wrap was then put around you that results in a warming sensation nothing occurred because there was not enough of the mud applied. When I was told to shower off in a small regular shower stall there was not a bit of residue to wash off. The petite massage was exactly that lasting about 5 minutes.
The next day I went to the Spa to try the steam room and happened to walk by a room that said Swiss Shower and Scotch Spray. I opened the door and found a set up nothing like the stall I was told to use. I went to the front desk and asked why I didn't receive that yesterday. The young girl at the desk said my package didn't include that. After a couple of minutes of explaining it did I finally grabbed a brochure and showed her it did. Other clients were standing there and it was rather embarrassing. A manager finally appeared and said she would let me try the shower. I explained although very nice of her it would not be the same experience as if it had been done in the service I paid for. What angered me what was that a 5 Star Spa did not know what was in their Signature Service. I wrote the top Executive a detailed email explanation and received no response. I did not expect this from The Greenbrier.

Bucket List
Reviewed 3 days ago

I took my Grandmother here on a bucket list trip. We had a wonderful stay. The cottages were very nice, although it is worth mentioning that if you have mobility issues the stairs could be a problem. The Bunker tour is a must but so is the Falconry Experience, we didn't know what to expect but LOVED everything about it.

A few things to fix...
Reviewed 6 days ago

In general I like the Greenbrier and we come at the beginning of every summer for a weekend. However this time when we arrived they had canceled our reservation. My husband had an email confirming it and they rebooked us. We were in one of the cottages which was spacious but it smelled terrible! Like the carpet had been wet and dated from the Victorian era. The hotel was full so we did not ask to switch. Also the hassle of moving all our stuff to another room seemed like too much. In retrospect we should have asked. We didn’t spend much time in the room but it was painful when we were there.

Highlights of the visit were bowling, a delicious dinner at Sam Snead’s and my kids getting their hair done at the salon which is quite reasonably priced. Sam Snead’s, unlike the typical resort restaurant, is excellent in its own right. The catered buffet that was part of a conference my husband attended was amazing too. They certainly know how to do food right, but totally miss the mark at the cafe where the croissants were inedibly stale. The breakfast buffet in the main dining room was a wonderful experience but the food itself was meh (except for the famous Greenbrier peaches). The staff are all very lovely and friendly everywhere in the resort. I would certainly come back, but I wish they could fix the musty smell and the stale croissants. The pool and pool restaurant are usually our hangouts but it rained the whole weekend this time—still plenty to do though. I would give it 5 stars if it wasn’t for the issues I mentioned.