Hotel Tugu Lombok
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One of the all-time best vacations I ever had with family and friends! Just got back home after a week's stay at Hotel Tugu Lombok. Amazing hotel with spectacular, draw-dropping art pieces. Staff was incredibly friendly and went above-and-beyond to ensure we had a wonderful trip. Awesome location on the beach. My fears of malaria were unfounded - no issues. Super child friendly. Variety of food offered at meals and tea time to include super healthy options. Spa was terrific and reasonably priced too. Highlights included: pottery where the hotel coordinated a shop to bring clay and tools to the hotel; scuba diving in nearby Gili islands which the hotel conveniently handled all logistics; birthday and dinner parties on the beach to include bonfire and fireworks; ocean activities to include kayaking and snorkeling; children's talent show which the staff put together props to include a drum kit! #Lombokisback
Briefly put, staying at Tugu in Lombok has been the single greatest experience for both myself and my wife out of all of our travels, ever. This will be a lengthy review, but it’s impossible to capture a full accounting of the experience we had there, given everything that’s happened to Lombok as of late.
We stayed there for 5 nights in mid October after the recent earthquakes shook (and devastated) much of northern Lombok back in August. Tugu itself did take damage to a few of their rooms, which were already being restored by the time we got there, but everything else was fine and fully operational. We didn't know what to expect going into it and were a little nervous, but after the first day we realized we made the best decision possible. Walking around the hotel, you wouldn’t really know there had been an earthquake at all unless you ventured into the rooms under construction. Unfortunately the same wasn’t true for so many of the local neighborhoods and communities around Tugu and all over northern Lombok, which were extremely damaged and saw many homes and shops collapse entirely.
Despite the fact that the staff there, many with homes nearby the hotel, endured the full force of the earthquakes, they still provided a level of service that was second to none. My wife and I have been to hundreds of hotels across America, Europe, Asia, and Africa, and we can honestly say the service provided at Tugu yields an atmosphere that's just on another level compared to anywhere else... it's a feeling that you are in a ‘once-in-a-lifetime’ sort of experience. They are some of the most genuine and hardest working staff we have ever seen, and they stopped at nothing to ensure we had the time of our lives. We had read a lot of the other reviews about Tugu before we booked our stay there, and a lot of them say similar things about the service being exceptional, but it is truly something you have to experience first-hand to understand what it feels like.
One of our favorite things about the hotel was the fact that you can have your meals anywhere on the hotel grounds, and they have carefully constructed several incredible environments to choose from. One of the nights they suggested we eat on the beach, and it turned out to be the greatest dinner experience of our lives. If you want to have a dinner like the one in the photos, ask to eat at the “bamboo bed”, which is literally right on the sands of Sire beach. To give you an idea, they spent hours just preparing the area, complete with intricate hand-crafted flower decorations, torches, candles forming a circle around our bed-table, napkins carefully folded into origami tuxedos, and even a bonfire. It was such a surreal experience, we couldn't believe it was all really happening. The food itself was also some of the best and most diverse we have had. They have a diverse culinary team of chefs, each with specialties from different parts of the world, so you can order just about anything from their expansive menus and expect it to be in a league of its own. You can certainly get delicious American food, but if you take a chance and explore the Indonesian and especially locally inspired Lombok cuisines, you will be rewarded with some of the most mouth watering meals, all of them meticulously prepared with an aesthetically pleasing presentation. ‘Tugu Java tea’ also tasted too good to be true; we loved it and ordered it so often that by the third day they would automatically bring it out for us.
We stayed in one of the Swarga Villas, which was gorgeous inside, complete with ornate statues and paintings from ancient Indonesian culture. The back doors lead out to an outdoor but completely private courtyard with a beautiful bathroom and overhead rain shower with ceramic tile large soaking tub. From the back of that courtyard is a gate that opens up to a path close by a secondary pool, (the main one is situated right in front of the main restaurant). All around the grounds are countless statues and relics from historical Indonesian culture that never get tiring to look at and explore. Both pools have views out to Sire beach and the ocean. You can get a glimpse from some of the photos, but watching the sunrise over Mt. Rinjani from Sire beach alone would make Tugu worth the stay. Incredibly, that was only one of the 20 or so jaw dropping moments we had there, especially the surprise that the staff prepared for us on our last night, all of which culminated to an experience that we will remember for the rest of our lives.
The hotel also provides several adventure experiences and day-trips, including things like guided snorkeling tours of the nearby Gili islands (which we did and absolutely loved), treks around and up Rinjani, massages at the spa, and so much more that we didn’t have time for. The prices were very reasonable for a 5-star hotel, especially one of this caliber (it was ~$40 USD for a 60 minute aromatherapy Balinese massage, which felt like a world class experience).
If you are hesitant about booking here due to the earthquakes, don’t be. Tugu Lombok is simply on a different level from everything else, and the experience is even more exclusive now with the reduced tourist traffic. Much of the island is still reeling from the earthquakes, and if you want to help the damaged communities to rebuild, I strongly suggest also donating to an established local support group on the ground like the Pituq Foundation rather than GoFundMe’s or corporate charities that take large cuts out of the donations. Additionally, staying at Tugu and enjoying everything they have to offer helps the Lombok tourism economy as a whole return to normal, so you shouldn’t feel guilty or bad about coming. They are all there eagerly waiting to make your experience as unbelievable as ours was.
We owe so much to the staff at Tugu for making our honeymoon one to remember forever. Thank you so much Hanny and team!
We were a family of 6 and spent 4 nights in 2 of the bungalows. The whole site was breathtaking and felt like paradise. Ellie and all of the team were absolutely brilliant. Some members of our family went to Rinjani Mountain and snorkelling in Gili Island which was a short boat ride away from the Hotel Resort. Food was amazing, well done to all the restaurant and bar staff. There is also a golf course close by with very friendly staff and caddies. It was lovely to see some of the locals walking around the outskirts of the golf course. Everyone was friendly.
We stayed here for 5 nights on our 20th wedding anniversary trip.
From check in to check out everything was perfect, they even assisted us in arranging flights when our fast boat transfer was cancelled.
It’s a small resort which makes it very personal.
Service and food also very good.
An amazing place with amazing people where you can easily forget the world for a couple of days.
Without a doubt I would stay here again.
We stayed for one week at the end of July in a Two Bedroomed Villa to celebrate a special birthday. We didn't know how special our week would be - thanks to the friendly staff. We enjoyed meals on the beach, in the restaurant and on the temple roof - as well as the Full Moon BBQ. Breakfast was delicious and served from 7am to 1pm, which meant lazy mornings and not having to set an alarm clock ! Afternoon tea on the beach was a treat with different cakes and savouries to enjoy each day. Kayaks, paddleboards and masks (including flippers and snorkels) were readily available at the beach, along with a choice of sunloungers. We enjoyed an early-morning boat trip to view the sunrise over Mount Rinjani on the Hotel's own dragonboat and later in the week we boarded the same boat for a snorkelling trip to the Gilli Islands. This was really special, as we swam with a baby turtle - thanks to the excellent staff who seemed to know exactly where to go.
We are so pleased that we chose Tugu for our special week - the Hotel, its vast grounds and white-sandy beach were perfect - BUT - it was the staff with their beautiful smiles and personalities that made all the difference. Thank you Tugu, and we hope that your beautiful island recovers soon.