Hotel Tugu Lombok
How to Get There
From the moment you contact the Hotel, they have the best disposition to help you. they organice for us the transportation and send a super nice driver that start to talk us about the culture and the city. once in the hotel they are always for you, they recommend us the best activities to do, recheck if we have to, to be sure the weather its the perfect one. about the hotel we only have good things to say, amazing cook, and if the case you find something in the menu you dislike they changed placidly. they do your stay special, for that they offer you a new place to eat every time so you can fully enjoy the hole hotel, and with the cutest decoration, the place it’s amazing, but the people who work there are the ones who make it perfect . they also make us a especial privar tour to see all the different personalities of all the rooms ( everyone its different and especial) . they learn your name, they treat you like family. we do several tours to gili islands, the center, different temples, they recommend you what to do, also super! to summarize we love the hotel and all the people that work there thanks for make our stay magical.
We decided to go back to Lombok and Tugu to show our support after enjoying it so much in June.
The staff of Tugu continue a high level of service. They are super friendly with the right level of attention. Nothing is a problem. My son had his 10th birthday and a bonfire and was what he wanted, he got hat and fire crackers after we had dinner on the beach.
The food is excellent. The barramundi was my pick. The breakfast is healthy and tasty, take the time to enjoy it.
The room was excellent. Comfy and spacious. The location is simply amazing. White sand beach, expansive lawns (a big deal when you live in Jakarta) and beautiful arts and antiques.
Well with a visit. It has my strong recommendation.
Stayed here with my 3 children (10,13,15) this summer. Having had a career in the travel industry I have stayed in many hotels all over the world but this one will stick with me forever. What a breathtakingly refreshing change from the minimalist monotony of the big 5* international hotels, I would fly all the way to Indonesia just to stay here. It oozes character, culture, history, luxury and humour - if I'd stayed here a month I still wouldn't have had time to take in the vast collection of antiques that are so skillfully blended together to created this extraordinary Indonesian experience. Add to that the most exquisite tropical beachside location, mouthwatering cuisine and the friendliest staff I have ever encountered. Kids/teenagers loved it - went swimming with turtles on the Gilis, snorkelling off the pier, canoeing, exploring the swimming pools/grounds and even played afternoon football with some of the staff. That said if you travel without kids you wouldn't even notice there are any there. It is also good value for money compared to other hotels of this standard.
Thank you Tugu for a such a memorable stay, I am dreaming of coming back. Wish there were more hotels in the world like this.
One of the all-time best vacations I ever had with family and friends! Just got back home after a week's stay at Hotel Tugu Lombok. Amazing hotel with spectacular, draw-dropping art pieces. Staff was incredibly friendly and went above-and-beyond to ensure we had a wonderful trip. Awesome location on the beach. My fears of malaria were unfounded - no issues. Super child friendly. Variety of food offered at meals and tea time to include super healthy options. Spa was terrific and reasonably priced too. Highlights included: pottery where the hotel coordinated a shop to bring clay and tools to the hotel; scuba diving in nearby Gili islands which the hotel conveniently handled all logistics; birthday and dinner parties on the beach to include bonfire and fireworks; ocean activities to include kayaking and snorkeling; children's talent show which the staff put together props to include a drum kit! #Lombokisback
Briefly put, staying at Tugu in Lombok has been the single greatest experience for both myself and my wife out of all of our travels, ever. This will be a lengthy review, but it’s impossible to capture a full accounting of the experience we had there, given everything that’s happened to Lombok as of late.
We stayed there for 5 nights in mid October after the recent earthquakes shook (and devastated) much of northern Lombok back in August. Tugu itself did take damage to a few of their rooms, which were already being restored by the time we got there, but everything else was fine and fully operational. We didn't know what to expect going into it and were a little nervous, but after the first day we realized we made the best decision possible. Walking around the hotel, you wouldn’t really know there had been an earthquake at all unless you ventured into the rooms under construction. Unfortunately the same wasn’t true for so many of the local neighborhoods and communities around Tugu and all over northern Lombok, which were extremely damaged and saw many homes and shops collapse entirely.
Despite the fact that the staff there, many with homes nearby the hotel, endured the full force of the earthquakes, they still provided a level of service that was second to none. My wife and I have been to hundreds of hotels across America, Europe, Asia, and Africa, and we can honestly say the service provided at Tugu yields an atmosphere that's just on another level compared to anywhere else... it's a feeling that you are in a ‘once-in-a-lifetime’ sort of experience. They are some of the most genuine and hardest working staff we have ever seen, and they stopped at nothing to ensure we had the time of our lives. We had read a lot of the other reviews about Tugu before we booked our stay there, and a lot of them say similar things about the service being exceptional, but it is truly something you have to experience first-hand to understand what it feels like.
One of our favorite things about the hotel was the fact that you can have your meals anywhere on the hotel grounds, and they have carefully constructed several incredible environments to choose from. One of the nights they suggested we eat on the beach, and it turned out to be the greatest dinner experience of our lives. If you want to have a dinner like the one in the photos, ask to eat at the “bamboo bed”, which is literally right on the sands of Sire beach. To give you an idea, they spent hours just preparing the area, complete with intricate hand-crafted flower decorations, torches, candles forming a circle around our bed-table, napkins carefully folded into origami tuxedos, and even a bonfire. It was such a surreal experience, we couldn't believe it was all really happening. The food itself was also some of the best and most diverse we have had. They have a diverse culinary team of chefs, each with specialties from different parts of the world, so you can order just about anything from their expansive menus and expect it to be in a league of its own. You can certainly get delicious American food, but if you take a chance and explore the Indonesian and especially locally inspired Lombok cuisines, you will be rewarded with some of the most mouth watering meals, all of them meticulously prepared with an aesthetically pleasing presentation. ‘Tugu Java tea’ also tasted too good to be true; we loved it and ordered it so often that by the third day they would automatically bring it out for us.
We stayed in one of the Swarga Villas, which was gorgeous inside, complete with ornate statues and paintings from ancient Indonesian culture. The back doors lead out to an outdoor but completely private courtyard with a beautiful bathroom and overhead rain shower with ceramic tile large soaking tub. From the back of that courtyard is a gate that opens up to a path close by a secondary pool, (the main one is situated right in front of the main restaurant). All around the grounds are countless statues and relics from historical Indonesian culture that never get tiring to look at and explore. Both pools have views out to Sire beach and the ocean. You can get a glimpse from some of the photos, but watching the sunrise over Mt. Rinjani from Sire beach alone would make Tugu worth the stay. Incredibly, that was only one of the 20 or so jaw dropping moments we had there, especially the surprise that the staff prepared for us on our last night, all of which culminated to an experience that we will remember for the rest of our lives.
The hotel also provides several adventure experiences and day-trips, including things like guided snorkeling tours of the nearby Gili islands (which we did and absolutely loved), treks around and up Rinjani, massages at the spa, and so much more that we didn’t have time for. The prices were very reasonable for a 5-star hotel, especially one of this caliber (it was ~$40 USD for a 60 minute aromatherapy Balinese massage, which felt like a world class experience).
If you are hesitant about booking here due to the earthquakes, don’t be. Tugu Lombok is simply on a different level from everything else, and the experience is even more exclusive now with the reduced tourist traffic. Much of the island is still reeling from the earthquakes, and if you want to help the damaged communities to rebuild, I strongly suggest also donating to an established local support group on the ground like the Pituq Foundation rather than GoFundMe’s or corporate charities that take large cuts out of the donations. Additionally, staying at Tugu and enjoying everything they have to offer helps the Lombok tourism economy as a whole return to normal, so you shouldn’t feel guilty or bad about coming. They are all there eagerly waiting to make your experience as unbelievable as ours was.
We owe so much to the staff at Tugu for making our honeymoon one to remember forever. Thank you so much Hanny and team!