Hotel ‘t Putje
What We Love
- A lovely Bruges hotel in the city's historic heart, with breakfast and an optional dinnerThe unbeatable location near the heart of Bruges' medieval center
- Opting for a delicious dinner in the hotel’s charming restaurant
- Having the normally bustling cobbled streets all to yourself in the deep mid-winter
- Celebrating the New Year in this charming city
The perfectly preserved medieval Belgian town of Bruges, near the North Flanders coast, could have stepped straight from the pages of a fairy tale, with its cobbled lanes, dreamy canals and picturesque market squares. Add to this its historic churches, glorious jumble of wonky cottages and whitewashed almshouses, and you’ll find a photo opportunity on every corner. For this reason, it’s often a teeming tourist hotspot in summer, so if you want to have its many charms pretty much to yourself (except during the festive season, when the Christmas markets attract thousands), a winter visit is ideal.
Sitting pretty on a cobbled square near the historic old part of town, Hotel ‘t Putje is perfect for setting forth to explore the town on foot. Occupying an elegant yellow building, the accommodations sit above the hotel’s acclaimed but laid-back restaurant, which is favored by locals and visitors alike. Interiors have recently been refurbished, so you can expect crisp, clean, newly painted décor. Hunker down by the roaring open fire in the lounge, and enjoy a tipple in the cozy bar.
How to Get There
I booked a single room for a short over-night sleep as I had to leave very early next morning. Never-mind the bit humid smell of the building and the loud sounds of the bathroom floor, I thought the value for money is all in all fine for the location and comfort. I was not aware I will lose time and energy to recover extra money charged by the hotel from my credit card. When I got home after few days I saw in my bank account balance that I was charged by the hotel my own room costs and after few minutes I was charged again with a value of more than 5 times the cost of my room. So a total of over 6 time the costs with no notice! In 4 days I never received a call or e-mail to notify me that they made a mistake. I called them directly and they told me that it is a mistake and that I probably make mistakes too in my life and I should understand. I spent 27 Euro in international calls with them and booking.com to notify the issue. What I don’t understand is how they are even authorized by their booking software to charge my card for other room’s expenses not included in the booking I made. The lady on the phone tells me they do not see the details of the credit cards and charged me for another room. Yet, the trust with sharing credit card details to a hotel is exactly based on the expected capacity to safely use that information. And the last 4 digits of the card are clearly visible on their bills. In case you do not have the capacity to offer safe transactions, booking.com can deal professionally with payments directly and one could easily buy their services if cannot do it by themselves. As the security of client’s bank data and charges should always come first. The fact that, as indicated by the person I talked to on the phone, you cannot even see when you made a mistake and charged someone else worries me even more since it shows the random access they have at charging clients’ cards. In fact, if I wouldn’t have noticed it in my bank account, they would have never returned to me to rectify it, since the situation logically makes it that their only concern is to be covered and to charge someone, no matter who. I asked for an urgent refund and they told me that a refund can take up to 30 days. This is no way to rectify a mistake nowadays when all banks have services for instant transfers. All in all it shows a lack of professionalism and even less the will to care for their clients when they are at fault. I will never use my card directly with the hotels from now on now since I learned that they can charge unauthorized amounts and definitely will never return or recommend this hotel to someone. Since for the loss of energy they costed me and still waiting for my refund, they will never compensate me. Do verify your bank balance after staying here!!!
Good value and great location for a city break. We stayed for 2 nights in December (room only) to enjoy the Christmas market and festive atmosphere in Bruges.
The parking was easy to find and when we arrived in the square from the car park, found ourselves right opposite the hotel - good value per 24 hours (€8.70).
The hotel and our room was newly refurbished with modern furniture and bathroom - clean and fresh (a few snags still to fix-up). Radiators worked well, needed for the time of year!
Friendly staff; tourist information available; room made up with fresh towels daily.
We would definitely recommend the underground parking facility.
Also recommended are the Legends free walking tours and canal boat trip. There is so much to see and do for all tastes and budgets!
Stayed here for 1 night on a mini cruise break.
Really friendly staff at check in. Was too early for our rooms but was able to leave luggage.
When we did check in rooms were fab. Spacious and comfortable and huge bathroom.
Continental breakfast was included and had lots of choice. Would definatly stay here again. Don't read all the negative reviews.
Booked this hotel as we knew it was a short walk from the town and Christmas Market. On the plus side the room (with a mini fridge) and the bathroom were well appointed and bed made, towels changed daily.
Room was very dark and you couldn't see to read even with all the lights on.
Towels were small and not of a good quality.
Pillows were small and practically flat.
There was no catch on the windows so you could not have them open with even the slightest wind. The room was too warm so would have been nice to have a window even slightly open.
Drain smell throughout the hotel. Staff on reception pleasant but sadly would not return.
Hotel location is ideal for easy access to all the beautiful sights and attractions in Bruges, 10min walking distance from the train station and a wealth of bars restaurants & cafe on its doorstep. The hotel restaurant or bar is not open for custom and we was not made aware of this at the time of booking which is disappointing.
The hotel itself is clean, tidy with very friendly and helpful staff.
We booked a standard double room without breakfast for a 3 night stay and the room was very basic. We was surprised to see there was no tea and coffee making facilities and no iron, which is usually included with any standard room booking. The water in the shower and bath was luke warm only, we did think it was may be due to peak time usage, this was not the case and seemed to be whenever you used the water. However the room was cleaned every day, fresh towels, bed made but not changed.
Upgrading room is definitely worth considering if you prefer more comforts and facilities, sadly was just to basic for my liking.