Hotel Dukes’ Palace Bruges
What We Love
- The 32,000-square-foot secluded garden
- A spa with an indoor swimming pool and hammam
- An onsite art gallery
What To Know
- Recent reports have it that service can sometimes be slow.
- The swimming pool is a bit small.
- The hotel has private underground parking for 3 euros per hour or 30 euros per day.
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
A former royal residence and now a rambling country-house-style hotel, the Dukes’ Palace has 69 rooms and 25 suites, all of them unique in their combinations of contemporary comforts (24-hour room service, high-speed Internet) and authentic 15th-century elegance (stained glass windows, elaborate crown moldings). Along with a serviceable restaurant and bar, the hotel has one of the most extensive spas in Bruges, with a sauna, hammam, indoor swimming pool, and fitness center, and a variety of body scrubs and wraps, therapeutic massages, and facials.
In the Area
One of Belgium’s if not Europe’s most beautiful cities, the medieval city of Bruges positively drips with magic and romance. The well-preserved city center of this “Venice of the North,” as it is known, has earned a UNESCO designation. Historium Bruges allows guests to visit a re-creation of medieval times—and now sells tickets that include a tasting of Belgian beers. Bruges Ballooning offers aerial tours over the city in its modern-day incarnation. Further afield, the steamship Lamme Goedzak takes guests on a half-hour cruise to the charming village of Damme.
How to Get There
We stayed only one night in Brugge at the Hotel Dukes and it was wonderful! The hotel staff is so friendly and knowledgeable, the rooms are lovely and spacious. The hotel is situated perfectly to shopping and eating area, can walk to everything quickly. Lovely hotel!
We were disappointed to find a rusty hole in the bath at this luxury hotel. But more importantly we were dismayed to discover that management were aware and did not think of advising us and further ignored us when we notified them of the issue. When I again mentioned the rusty bath at checkout, a complementary drink was offered!! Overall we expected management of this type of establishment to be up front with guests especially considering our three nights cost in excess of E900.
We enjoyed our breakfasts and a dinner where we found staff to be friendly and helpful
Overall excellent hotel in a great area of Bruges. The hotel gardens are beautiful and you have easy access to all of the tourist areas. Hotel staff was friendly and very helpful, although the breakfast staff was not the most courteous or efficient.
There are many beautiful places to stay in the city where the accommodations are better. We booked this property for our 20th wedding anniversary for 5 days.
The property entrance is pretty and the terrace area is peaceful to relax in but the positives stop here.
Our rating is tied to the multiple issues that occurred below. Please read through the 1 star ratings to understand the risk you are taking booking here. You will read many examples of the poor leadership and inadequate management in staff. Examples will include bags stolen out of the lobby while they are in the hotels possession to maids entering your room while you are asleep. In all cases the staff seems to view these issues as a part of doing business. You may be one of the lucky ones who are able to book this property and escape without an issue. However if you encounter issues during your stay you will leave frustrated, disappointed, and angry.
On day 1 we checked in after reserving the deluxe room at over 400 euros a night. It is marketed to have a queen bed but upon arrival you will find 2 twin beds pushed together with twin bedding to include twin comforters. The hotel is very noisy some of this is due to age and the rest is due to the staff and occupants. During our stay the noise will last until around 1am and start again with the staff around 7. Rest will be a challenge.
On day 2 we were in bed asleep with the do not disturb on the door and the maid enters the room. She startled us and apologized saying she thought we had left. She returned after lunch to clean the room as we went out for the day.
On day 3 we had the do not disturb sign on the door and went down stairs for a bit. When we returned we noticed the do not disturb was removed off the door. We entered the room and found a note from the maid “I apologize for entering when the do not disturb sign was on the door but I have to clean the room”.
On day 4 we had reservations for dinner at the hotel at 6:30. After returning from hot air ballon adventures at 3pm we grabbed some fries from the market to tied us over until the restaurant opened. We sat in the outdoor terrace area to consume these and enjoy the outside air. We were quickly met by a manager who informed us that no outside food could be consumed on the property unless it was from inside your room. We were unaware of that requirement and informed the manager we were just snacking until the restaurant opened for service.
Frustrated with the daily issues we contacted the front desk about checking out a day early and moving on. We explained the daily issues we continued to deal with. The young lady at the desk was empathetic and genuinely apologized for the ongoing issues. She informed us you are welcome to check out early but you will still be charged for the next night. She offered to get the manager to see what could be done.
We spoke to management Sophie Saesen and provided the note along with details to each of the issues above. She was less than genuine in our interaction chalking these up to training issues they are having with their staff. She said what is done is done and offered a business card and a complimentary dessert. She seemed to insinuate that these things should be expected from the new staff. This approach was less than desirable. We had two spa visits booked for day 5 that we cancelled due to the ongoing problems.
We decided to check out and pay the extra night instead of continuing to deal with the frustration at the property. At check out the management failed to cancel the spa events from the prior day as discussed. They attempted to charge me for these as well. We had to get more managers involved who once again just have no comprehension of properly handling or addressing issues.
I would recommend Hotel Van Cleef as a superior alternative with better access to the canals and overall quieter stay.
Just back from another short stay in our favourite place other than home! Love it so much this was our second visit of 2019 and we are already booked for our annual December visit. Brought friends here in February who had never visited Brugge before and they are already desperate to return to the Dukes Palace. Nothin too much trouble for the staff - 5 star service in a relaxed and friendly atmosphere