The Westin Bellevue
What We Love
- Westin’s signature Heavenly Beds and spa-like Heavenly Baths
- A program that lets guests rent New Balance running shoes and workout clothes
- Regional wines and savory bites at the Cypress Lounge & Wine Bar
What To Know
- WiFi is $12.95 for 24 hours
- Parking is a bit pricey ($25 per night for self-parking; $29 for valet)
- Pets up to 25 pounds are allowed
- Parking On Site
- Room Service
Catering to the tech-industry business travelers who visit Bellevue, the Westin aims to be an antidote high stress. Rooms have a soothing white-on-beige color palette, free Starbucks coffee and Tazo teas, abundant natural light, and spa-like bathrooms. Those who prefer to sweat out their stress can hit the 24-hour gym, which has terrific views, top-line equipment, and a lap pool. By morning, the Cypress Lounge & Wine Bar serves a breakfast buffet; at night, it helps guests wind down with regional wines, craft beers, and small plates.
In the Area
The Bellevue Arts Museum, a short distance away, spotlights contemporary art, craft and design. Further afield, the Bellevue Farmers Market offers locally grown fruits, vegetables, and flowers, and the nearby Woodinville wine region includes more than 90 wineries and was recently named one of America’s 50 most amazing wine experiences by Food & Wine magazine. Visual pleasures abound at the Bellevue Botanical Garden, about a 20-minute walk from the hotel, covers more than 53 acres.
How to Get There
my fiance and I spent 3 days at the Westin. The front desk staff was very courteous and moved us up on higher floor when requested.they are 2 main reasons why our stay was not as pleasant as expected. our room was never cleaned for the entire stay. we were out pretty much each day attending events in Bellevue area so there was no reason for not having our room cleaned. when we called the service manger upon our return around 3pm and ask for service we were told it was too late but they would bring us fresh towels. then when it was the last night; the housekeeper came knocking at 8:00am to clean the room ????????the second unpleasant experience was with the restaurant/bar. we went to the bar and order a dirty martini and my fiance order his with a splash of soda. my dirty martini was made of 80% olive juice and 20%vodka. It was awful and filled to the rim where my fiance martini was half way filled. we did not complained as our ride had just pulled over but it left a bad taste in our mouth. the bartender seemed off.the most daring thing happens also when we were leaving; we went down to get couple of coffees at the restaurant/bar lounge and the waitress told us it would be $6.50; we gave her $10 and she went to her purse and gave us change. we were stunned that someone could rob the hotel/restaurant in plain site. NOT COOL.
There's no doubt that this hotel is located in a fantastic area, right near the mall. I'd heard good things about it - nice rooms, comfy beds! I was very excited to stay here for the first time in August - especially right after the Marriott/SPG merger, because my Gold status at Marriott was now equal to Platinum Elite status at all SPG hotels!
Imagine my disappointment when my friend and I arrived and found out there was no lounge. Okay, fine. I was at least excited to get my Welcome Gift - the breakfast at the restaurant was supposed to be very good! But then the guy at check-in said, "Sorry, breakfast is only for one person". I mentioned that I thought it was for the member +1 guest, and he insisted that it was only for ONE. He then said he could offer the points instead as the welcome gift. Of course I said yes, because I wasn't going to eat at the restaurant for free and make my friend pay!
When I got home, I checked documentation online and found out that this is the official policy for a Platinum benefit:
At check-in, Platinum Elite members have the choice of one of three Welcome Gift options:
— "1,000 Points per Stay"
— "Amenity per Stay"
— "Breakfast in restaurant per day of Stay for Member +1 (including Resorts)"
If the Platinum Elite Welcome Gift is not offered at time of arrival, USD $100 compensation applies
So the guy at check-in was WRONG, and misinformed me. I wasn't offered any sort of amenity either. My friend and I ended up eating at Starbucks for breakfast the next morning, and paid out of pocket for it.
To make matters worse, it's been 3 weeks and my Platinum gift of 1000 points haven't posted yet.
I called the hotel today to see what they could make of all of this. The manager on duty (Jodi) was busy, so I spoke to someone named Charlene who apologized for the misinformation, and assured me it was just a training issue due to all of the recent changes. She confirmed that the hotel posted the 1000 points and told her I hadn't received them yet, but she said that I may want to wait a while longer to see if they show up in my account, as it had only been 3 weeks.
I asked if she could follow-up with the manager about this, as I expressed interest in wanting to stay at the hotel again, but was upset that I was misinformed at the time of check-in about the Platinum benefit, and that I'd like to ensure I'd get the Platinum breakfast for TWO if I decide to stay again. I was not offered any incentive or compensation for the mix-up, or even a call back from the manager - only advice to put "Breakfast" as my Welcome Gift preference in the App, if I decide to stay again.
All in all, a very disappointing first experience with this hotel - before, during and after my stay. You would think having someone call the hotel personally ask to speak with the manager would warrant some sort of action. Oh well, at least I got an apology. Sometimes these days, you don't even get that...
The location is outstanding, the rooms are comfortable, and the SPG perks are worthwhile. SPG members get free wireless connections to the internet and a very late checkout if you request it. We love spending our weekends here!
Makes for a fun night out downtown without having to deal w traffic/driving. Wake up refreshed and get rejuvenated with a local Brunch. Afterwards it’s as a great jump-off location for whatever the rest of the weekend has in store if the shopping hasn’t already drained you, lol.
Overall we had a great experience at the Westin Bellevue. The staff was friendly and the hotel comfortable. A little far from the city but not too bad. We would certainly come back to the hotel again if we visit Seattle in the future.