The St. Regis Deer Valley
What We Love
- Chaise-lined ski beach and heated terrace with a 40-foot fire garden, ideal for viewing people and mountains
- The private midmountain location, which puts you steps from the trails yet still close to Park City's nightlife
- Unflappable St. Regis service, which includes on-call butlers and eager ski valets
- READ MORE: 72 Hours in Park City
What To Know
- The resort’s midmountain location means you need a car or shuttle to get to the action in downtown Park City
- Multiple hallways and levels make it easy to get lost finding your way around
- Ski-in/ski-out access is just that, as snowboarding is not allowed at Deer Valley
- Free WiFi
- Parking On Site
- Room Service
With a mountain-modern design by Linda Snyder, the hotel is refreshingly free of antlers and saturated ski lodge colors. Thick stone pillars and dark woods meld with neutral colors, subtle textures and snug seating in muted umbers and browns to create a contemporary look that’s polished but not stuffy. In the lobby a two-sided fireplace anchors the vast room, while the cozy adjacent library offers a more intimate setting. More than 200 pieces of original art grace the public spaces — the most notable being the bar’s commissioned mural by Phillip Buller, which depicts Park City’s mining history.
Bed and Bath
The cool, mountain-modern vibe continues in the 177 guestrooms and suites, showcasing a palette of subtle charcoal, taupe and rust. Rooms with views of the slopes boast fireplaces and Juliet balconies. Bathrooms include glass-enclosed showers with rainfall showerheads, soaking tubs and plush towels and robes.
Jean-Georges Vongerichten, who happens to be a skier, created the J&G Grill, a sophisticated stop that offers elevated farm-to-table cuisine, including black truffle pizzas and thick cheeseburgers with Beehive cheddar. Après ski and hike, the stylish St. Regis Bar becomes a vibrant scene for guests to mingle over signature cocktails, some made with spirits produced by the local High West distillery. The wine vault, with its lavish red leather banquettes, entices diners pre- and post-dinner. The hotel’s greatest luxury is the Remede Spa, a soothing escape awash in earthy winter white.
In the Area
Just 35 miles from the Salt Lake City airport, the historic former mining town of Park City harbors three distinct resorts, Deer Valley, Park City Mountain Resort and Canyons. Shopping and dining are concentrated along a sloping one-mile stretch of Main Street. Pop into the Wasatch Brewery for a Polygamy Porter or reserve a table at Silver, a swank restaurant and lounge in a renovated 1926 brick building. At the Utah Olympic Park, you can ride a bobsled, take a freestyle skiing lesson, or peruse the Alf Engen Museum, an homage to skiing history and the 2002 Salt Lake City Olympics.
How to Get There
I made a reservation in March for a 4 day trip in April. I canceled 2 days later which was within the cancellation period. They charged me a one night deposit of 475$.
I have contacted the hotel and the central booking of St Regis multiple times since and they claim that they have refunded me and to contact my bank. I contacted the bank and the bank denies any refund that they claim they made.
On top of the fact that the customer service of the agents have been horrible. They run you around. The billing department at the hotel told me it was because I didn't make the booking directly with them. I made the booking directly online on St Regis site. How much more direct booking do they want? I am very frustrated and have never dealt with a more unprofessional hotel.
I am so glad I cancelled this reservation because I am sure it would have been a nightmare and I will never ever make another reservation with St Regis again.
We have stayed in this hotel many times over the past few years and had an enjoyable experience. However, our last stay in March of 2019 was a disappointment on a grand scale. Paying thousands of dollars per night and receiving such terrible service is unacceptable. Maybe it’s the Marriott influence or just plain laziness on the management side. Either way, we won’t be back.
My wife and I and 2 kids spent 4 nights in a suite with 2 queen beds. This was the perfect space for us in a very luxurious hotel. The ski valet made getting our gear on so easy. We skied right out of the hotel once they helped with our gear. My kids swam in the heated pool while skiers passed by. It was very cool.
Our arrival to the St. Regis got off to a rocky start at the valet. The valet was extremely busy and backed up. We weren't sure what we were supposed to do as it was our first visit to the hotel. The valet is supposed to take your car and guests are supposed to take and elevator up to the funicular and the funicular up to the hotel lobby. That particular weekend one of the funiculars was down for repairs and only one was operating. That posed a problem the entire weekend we were there for us as well as other guests. Lines formed and the wait for the funicular was long. I thought the customer service at the hotel was lacking across the board. I thought it was like pulling teeth to receive any service at all and what you got was the bare minimum. However, Witzen, one of the valets outside the lobby doors was (always) friendly and attentive. More associates should exhibited the same level of kindness and service. The lobby was large and spacious but nothing special. Actually, it looked more inviting at nighttime when the lights were dim and candles were lit. Smores making was available nightly for a few hours in the early evening. That was fun and a nice thing to look forward to. The employee working the smores station was always kind of hidden though. I would have made that station more prominent for the time it was going on. Afternoon tea, hot chocolate, cider and cookies were served in the lobby daily. Our room was nice and in working order. The furnishings were tasteful and in good shape. The room and bathroom were clean. The room was a highlight to our stay at the St. Regis. It was nice to come back to after a day of activities.
This is our family’s 5th visit to the St Regis in Deer Valley over the last 4 years. Since the Marriott acquisition the difference in service at the hotel is glaring, and very disappointing. While the issues we’ve faced would be standard at a less expensive/fewer star hotel, they’re pretty egregious at a hotel of this caliber. We had similar issues to those listed in recent reviews:
- Arrival staff and procedure (door opening, bag handling, etc) leaves something to be desired. We also had groceries in the car and had to call down when, after 45 minutes, they had not been brought up.
- We had a stranger accidentally checked into our room and were surprised by her in the middle of lunch (thank goodness we were in the room!)
- During our February visit this year the power was out and the hotel’s preparedness for handling this was suboptimal.
- The shuttle fleet has been swapped out to much bigger vans, resulting in numerous drop off/pickups on your ride to your destination.
As people have mentioned the location of the hotel, and ski valet team are fantastic. The housekeeping team is also lovely.
I hope that as the hotel moves forward operating under the new parent organization they can re-invest in their service team training and get the hotel back to how it was a few years ago.