The St. Regis Deer Valley
What We Love
- Chaise-lined ski beach and heated terrace with a 40-foot fire garden, ideal for viewing people and mountains
- The private midmountain location, which puts you steps from the trails yet still close to Park City's nightlife
- Unflappable St. Regis service, which includes on-call butlers and eager ski valets
- READ MORE: 72 Hours in Park City
What To Know
- The resort’s midmountain location means you need a car or shuttle to get to the action in downtown Park City
- Multiple hallways and levels make it easy to get lost finding your way around
- Ski-in/ski-out access is just that, as snowboarding is not allowed at Deer Valley
- Free WiFi
- Parking On Site
- Room Service
With a mountain-modern design by Linda Snyder, the hotel is refreshingly free of antlers and saturated ski lodge colors. Thick stone pillars and dark woods meld with neutral colors, subtle textures and snug seating in muted umbers and browns to create a contemporary look that’s polished but not stuffy. In the lobby a two-sided fireplace anchors the vast room, while the cozy adjacent library offers a more intimate setting. More than 200 pieces of original art grace the public spaces — the most notable being the bar’s commissioned mural by Phillip Buller, which depicts Park City’s mining history.
Bed and Bath
The cool, mountain-modern vibe continues in the 177 guestrooms and suites, showcasing a palette of subtle charcoal, taupe and rust. Rooms with views of the slopes boast fireplaces and Juliet balconies. Bathrooms include glass-enclosed showers with rainfall showerheads, soaking tubs and plush towels and robes.
Jean-Georges Vongerichten, who happens to be a skier, created the J&G Grill, a sophisticated stop that offers elevated farm-to-table cuisine, including black truffle pizzas and thick cheeseburgers with Beehive cheddar. Après ski and hike, the stylish St. Regis Bar becomes a vibrant scene for guests to mingle over signature cocktails, some made with spirits produced by the local High West distillery. The wine vault, with its lavish red leather banquettes, entices diners pre- and post-dinner. The hotel’s greatest luxury is the Remede Spa, a soothing escape awash in earthy winter white.
In the Area
Just 35 miles from the Salt Lake City airport, the historic former mining town of Park City harbors three distinct resorts, Deer Valley, Park City Mountain Resort and Canyons. Shopping and dining are concentrated along a sloping one-mile stretch of Main Street. Pop into the Wasatch Brewery for a Polygamy Porter or reserve a table at Silver, a swank restaurant and lounge in a renovated 1926 brick building. At the Utah Olympic Park, you can ride a bobsled, take a freestyle skiing lesson, or peruse the Alf Engen Museum, an homage to skiing history and the 2002 Salt Lake City Olympics.
How to Get There
We have stayed here several l times and have enjoyed it immensely each time. I love the pool with it's superb views, and the drinks and snacks are pretty great, as well. The rooms are spacious and beautiful. Our room had a kitchen, dining and sitting room with a large screen tv and a loft bedroom, king bed with an additional bedroom downstairs with a queen. Comfortable beds, too.
We love skiing Deer Valley...love it!!! The St. Regis is an Awesome facility in a spectacular location. As a Platinum Starwood member, we have had the opportunity to stay here several times through the years. It has always been an unforgettable experience. Guests have been treated like royalty...skiing and lodging could not get any better!!!...and we have been around!!! This visit was enjoyable as well but something is changing here and it is sad. Perhaps it's Marriott ownership!!?? ....not sure. While the facility maintains its charm the service is beginning to show signs of deterioration. It is now more like a hospitality training center for foreigners than a 5 star resort! There are some exceptions, but most of the visible employees are here on work Visas and speak English as a second language!!! Salsa is now the slope side music. Engineering service is poor. As one example, we requested TV service for 3 days and finally gave up. One person came and told us, in broken English, that all the TVs were the same...and nothing could be done...it was a software problem...it reminded me of when I lived in Mexico. When we went to the spa we discovered that cold water was not available unless the water was allowed to run for several minutes before use...another engineering problem we were told. The hotel food was good...not exceptional as before...we thought ski lodge food overall was better. Turn down service was hit or miss.
On some evenings valet shuttle to town required repeated effort to obtain.
Having mentioned this...
Did we have a great time? Of course, as our time was spent skiing fabulous slopes without waiting lines or crowds. My main purpose in writing this review is not to complain but to bring attention to management the fact that this grand hotel is sliding from the Pinnacle and it is a shame! Is it Marriott? I don't know the answer but it gives me pause to wonder and be attentive in the future at other Starwood properties to see if the same pattern is present.
Will I return? That's a question that I would never have asked before this visit.
We stayed for five nights catching the tail end of the festive season rush.
Let’s start with what went very well: emails to the concierge ahead of time were timely, the transportation arranged from the airport, and all restaurant reservations, sleigh ride were prepared ahead of time with an itinerary emailed to us.
Other terrific features: wait staff at J & G grill- we ate many meals there across all service times and received terrific / attentive service every time. Ski Valet: well organized ( never an issue locating our equipment as we have experienced elsewhere with other ski in ski out resorts)- spoiled by the luxury of folks to help put on and take off your boots at the beginning and end of the day! Having Deer Valley ticket office right in hotel was super convenient. Our children also enjoyed the daily hot chocolate and s’mores, as well as hanging out in the kids activity room ( movies, games, video games) apres ski.
Room: Double room with fireplace was spacious enough for four ( 2 adults / 2 kids)
Platinum status: hotel fully occupied so no upgrade. The breakfast amenity includes breakfast for 2 at J & G and is great.
The misses: after arriving early we understood that the room might not be ready for our noon arrival. That was fine- but the front desk person did not bother to give us any orientation to the hotel- I had to ask various people to figure out the restaurant location, kids activity center, how to get transportation into town. We are loyal Ritz members but expanded to St Regis with the merger and have never received this type of inattentive welcome at the Ritz. Later when our room was ready, we had to ask the manager for our children’s welcome amenity and an orientation as he presumed we had been given that at our actual arrival.
Transportation- since you are mid mountain - if you do not have a car, you rely on the hotel for their complimentary shuttle transportation with a 5 mile radius. While well intentioned it was super disorganized. They took us to park city mountain resort but on the return, no response to our text so my husband called. 30 minutes later, our ride showed up but 30 minutes after we got home- they called saying they were at PCMR to pick us up again! Similar snafu with a pick up from a local restaurant... they told us the wait could be 30-45 min. We were in the lobby within 15 minutes and the hotel where we were dining noted the St Regis shuttle had come and gone ( this time no phone call)... the local restaurant was kind enough to take us home.
Small issues with housekeeping...I had asked for child size robes/ slippers for our kids but they were not ready in room on arrival. In addition they seem not to have anything in between “toddler” and adult size. The kid stuff was way too small for our petite 9 year old kids, but all they had to offer was adult size. This seems like a small, fixable problem as I am sure many school aged children larger than toddler size stay at the hotel. There were occasional calls for towels ( we had 4 people staying but they only left 3) and on some days our room was not cleaned by 1 pm and we had to call.
Overall: great, beautiful ski in ski out location, a bit “remote” if you do not bring a car, very kid friendly with some service misses....Show less
We stayed for 6 nights over the week of Christmas and my parents stayed the 3 nights surrounding Christmas. We had a wonderful stay. This is truly a luxury resort. We were shocked and overjoyed when we checked in to find that we had been upgraded from a king room to a Deluxe suite for both rooms! I'm Marriott/SPG Platinum Elite but was not expecting to get upgraded based on prior reports on tripadvisor from others with similar or better status who didn't get upgrades. We were very lucky as the hotel was also at 100% capacity for the days around Christmas. The Deluxe suite was amazing. 2 fireplaces, 1.5 baths, full kitchen, dining area. I felt like crying when we had to check out. I booked with Marriott points to take advantage of the current lower point requirement. Keep in mind that in March 2019 the required points will jump up from the current 60,000 points per night.
-For Marriott/SPG Platinum Elite welcome gift you can choose 1,000 points or breakfast for 2 people every day of your stay ($40 per person). The breakfast is a way better deal. The breakfast voucher covers the breakfast buffet in the J&G grill but you can also order off the menu if you get tired of the buffet. Buffet included omelet station, salmon, eggs, turkey sausage, bacon, pastries, french toast, fruit, and made-to-order pancakes, waffles, toasted bagels. I ordered avocado toast off the regular menu for a few days and it was delicious. Interestingly I booked both my room and my parents room under my Marriott number and we got 2 breakfast vouchers per room so 4 total using the same Marriott number.
-Work out room has Peloton bikes!!! If I had known I would have brought my bike clips
-There's free coffee in the lobby every day until 10 am (if your room comes with butler service you can get it delivered to your room anytime). Free hot coca in the afternoons (the best I've ever had)! Free smores every evening. The champagne sabering is cool to see once. It's also free and you get a small taste of some, just ok, champagne.
-the hotel is extremely kid friendly. we didn't have any children in our party but didn't mind all the kids but in case you want quiet common areas, keep this in mind
-Shuttles will take you within a 5 mile radius of the hotel. We never had to wait more than 20 min. We just called them towards the end of dinner every time and never had any issues
Shout-out to Rosechelle at the front desk who was so sweet and sent me a delicious chocolate birthday cake for my birthday! All of the waitstaff at the J&G grill in the mornings were awesome as well!
I stayed at this hotel and was blown away. The staff must have very thick skin because it seemed most of the people staying were east coast families that just wanted to spend their vacation angry. I watched guests yell at employees... at each other... at their kids and even at their animals. (i wish I was kidding)
My experience was one that was amazing. The funicular was fun and while it was busy the views were astonishing. The check in desk was a bit confusing to get to but once we got there we were treated with extreme kindness and when I made a joke about the guest before me being a jerk (because he was) the agents were professional and didnt agree with me even though Im sure they were agreeing in their head. We booked ski lessons and had an itinerary ready for us from the concierge detailing everything we had planned. The rooms were WONDERFUL and the ski Valet was top notch. I really enjoyed the cowboys playing music in the lobby (it drown out the husbands and wives getting into fights that clearly never spend time together or with their kids back home). I would recommend that you book reservations for the restaurant well in advance as its very popular. Also I gathered that just about everyone staying was a top loyalty member so complimentary upgrades didn't seem to be available for ANYONE. I guess that makes sense since money isn't an issue for most guests who can just book the room type they want. (i used points as i don't have $100k to spend on a vacation... but more power to you if you do :) ) as I left the hotel the valet loaded up our skis and I realized during my whole stay I didn't have to deal with taking them anywhere... they just magically appeared in ski valet and then back in my car at the end.
Kudos to the hotel people for making it perfect for us and a pat on the back for putting up with the people I was surrounded by.
The Tanger's and Rudy (our dog) WHICH THEY ALLOW! :)