Montage Deer Valley
- Kids Club
- Parking On Site
With a stay at Montage Deer Valley in Park City (Deer Valley), you’ll be close to Egyptian Theatre and Deer Valley Resort. This 5-star resort is within close proximity of Park City Museum and Kimball Art Center.
Make yourself at home in one of the 220 air-conditioned rooms featuring fireplaces and LCD televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Wired and wireless Internet access is complimentary, while iPod docking stations and cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the convenience of ski-in/ski-out access at this resort, which also features 3 spa tubs. This resort also features complimentary wireless Internet access, concierge services, and supervised childcare/activities. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges.
Business & Travel Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Park City? This resort has 55,000 square feet (5110 square meters) of space consisting of conference space and meeting rooms.
How to Get There
First let me start off by saying that I would stay at this hotel again simply because I like the peace and quiet of the property off season. I was there in September. The weather is warm during the days and cool at night with pretty autumn leaves. I was here on AMEX Fine hotels and resort package.
Pre check in: The valet/door man/driving team actually stood out the most at this hotel. They made me feel welcome at the moment I arrived. When the door person took me to the front desk we stood there for 10 minutes while the front desk staff ignored me and dealt with phone calls. There was only one staff person. It was all a bit awkward and finally he said let me find someone to help us. During that time, he tried his best to make the hotel shine by acting as concierge and telling me about different things to do. He also brought me a newspaper. This man's name was Mark. Really excellent!
Check in: I was told my early check in was not available. The hotel (per staff) was no where near capacity. I also did not see many people during my stay although it is a large property. My point is this was a bit odd. So you would think the hotel front desk would suggest something for me as I was carless from an early flight from LAX. Nope. So I said well is there some place on the property I can relax. She then proceeded to tell me of different spots. You would think she would show me these spots. Nope. So I said well can you show me? This was all very strange. I think she is well meaning. I think the issue is which was a theme throughout my stay is that staff in many areas are not trained at the level of a 5 star resort. I know that some are only here for seasonal work but they should have a bootcamp of sorts. I'm not sure. The hotel would benefit from talking to the Mandarin Oriental were I have never had a service issue. At any rate, I digress. Twenty minutes later she contacts me to say my room is available and its an upgraded room. She goes over the fine amenities items. What she doesn't tell me is 1. there is a cute hotel dog that shows up to pet 2. there is a cool bowling alley 3. there is archery lessons you can take 4. in the evenings there are smores. It was astonishing that I had to learn of these things talking to the hotel bartender and other patrons. I really missed out on some of the activities considering I was here for rest and relaxation. Again, not her fault. This is a problem with management not demonstrating to staff what a 5 star experience is versus if you are just at the Hilton Garden Inn. Staff performed more at the level of the latter. Furthermore, someone named Walt when I called the front desk said to me when I inquired when housekeeping would come as I had been gone and I returned around 3pm to a filthy room, "Keep in mind they have until 5pm to clean the rooms." Uh, ok. Again, not a 5 star response. After hanging up I called house keeping myself and their response was "We will be right there."
Bell service: Excellent. He was helpful in setting up my room and a bit more involved than I've seen.
Concierge: The positives are they followed up in a professional and timely manner. The negatives are they didn't seem to have many great ideas. Again, the drivers/bell service are the ones that told me which restaurants to eat at. A bit odd. What I mean is if concierge has someone come to their desk for fly fishing, in a 5 star place then after that is settled they should ask would you like us to book you dinner, etc etc. That being said the fly fishing experience I did was phenomenal. I believe I was with the owner of the company and it was just the two of us. Great experience and I would go back and do that.
Activities: Loved fly fishing (of course its costly but it was worth it to me). Enjoyed the free archery lesson I had. It was fun and the instructor was personable.
Room: The room was pretty far from the rest of the hotel. It was supposedly an upgraded room. What it was is someone's montage condo. I dont know what the other upgrades look like but for me the room positives were there was a nice view. The negatives are there was some awful noise at night and for a while I thought I was imaging it and when maintenance came it turned out I wasn't and there was something wrong with the air filter. I didn't sleep two of the nights because of this but I should have told someone earlier. There is a lovely fireplace that warms up quite nicely. The tv remote was dirty.
House keeping: Terrible unfortunately BUT very responsive and apologetic. Staff frequently forgot things like one time the staff left their dirty rug in the tub. When I entered the room, the robe was full of old food stain or something. They did come replace it and left chocolates. They left chocolates every night. Unfortunately, I dont eat that sort of thing so it may be helpful to ask if a person wants fruit instead. Thats me being particular but really housekeeping needs to pay attention to details.
Laundry service: Did not utilize
Room service: Pricey but fine in a pinch. The food is nothing to write home about. Standard American fare. They were prompt. Unfortunately, they showed up in the top of the morning to collect the tray even though I had not pressed the button. This also happened with house keeping. What I mean is I clearly had a do not disturb sign on and they showed up.
Random managers throughout looked friendly and said hello
Spa: Oh, boy. I know spas. The spa attendant decided not to do deep tissue when I requested and paid for it and a lot of other things. It was really terrible. The front desk spa desk man was extremely unprofessional and not up to the standard of a 5 star. I had to ask to speak to the manager. She offered me a free massage on my departure day. That was very nice but it was unfortunate as I really was looking forward to a drama free spa experience. Otherwise the facilities are nice. The pool area is full of families and can be noisy. Unfortunately, unlike other 5 star properties you can not order what you want in the indoor pool and spa. At the Montage in Beverly Hills, one has access to any food on the entire property. Here you are limited so no mimosa and breakfast at the spa.
Pool: Indoor: See above. Its large and nice and there is a jacuzzi. I did not go in. I like to wear bathing suits but not really get in the water. Outdoor: spectacular and great service. Lovely experience just dont order the pineapple drink-first its 30 bucks and second it attracts bees. lol
Bar area: Very friendly bartenders from the bourbon area to the main lounge area. The bartenders also gave tips on things concierge normally would have assisted with.
Gym: This was a very nice gym with great classes. Definitely at standard. There was not a gym attendant at all times but I expect this is because this was low season.
Breakfast: Meh. It was okay but not spectacular to be honest. For me it was included. The staff at the restaurant were subpar like others. What I mean is they tried but they havent been trained. For instance, no offering of a newspaper to a solo diner which is customary. Sort of lax behavior and gossiping with their colleagues. Not very good at seating. Seriously to wait 15 minutes when the dining hall is half empty is a bit absurd. It's all because a lack of coordination.
So, most of this review was negative but I loved the actual physical space. I loved how in Sept at least the hotel is not very full so one can just read a book in the lobby and not be bothered. I thought the staff for the most part tried they just didnt seem trained to be honest. They are fine for a 3 star hotel but not at the caliber I'm used to. I will return and I hope the hotel has put some emphasis on training and education of staff.
Amazing location in the Wasatch mountains about 40 minutes from Salt Lake City. The hotel staff keep this place impeccable. From the rooms to the food (especially their pastry chefs desserts) the service was too notch.
One of the greatest experiences at a resort I can remember. This is a top class venue that is as beautiful as it is classy. It’s also a great value particularly if you go before Thanksgiving and it will be beautifully decorated for the holidays. Just awesome!
Montage Deer Valley residences never disappoints. All the conveniences of a home with the benefits of a hotel. We hosted a board meeting. The catering options and convenience was perfect. Although it is down season, the views (and trails) are wonderful. The gym and pool are first rate if you are determined to replace skiing with some cardio!
Let me start by saying this is an absolutely beautiful location high up in the mountains of Park City. I don't think you could find a prettier resort in all of Utah. With that said, our Check-In process was atrocious. We arrived to Montage at 12:30 pm to celebrate my wife's birthday and went to Check-In at the Front Desk. We were told that our room was not ready and Check-In time was guaranteed by 4:00 pm but they would do everything they could to get us in sooner. By 4:00 pm we had not heard anything so we went to check back in and they told us our room was still not ready! And we were far from the only ones in this situation. We asked why this was and they apologized and said they were doing everything they could to get a room ready for us. Finally, at 5:00 pm after 4.5 hours of waiting we were contacted and taken to our room. And our room was terrible! We had a view of a wall on the second floor and the rose petals and chocolate covered strawberries that I had spoken multiple times with the concierge about to have in our room before arrival were not in the room! At this point both my wife and I were very upset and I contacted the Front Desk. This is when I got a hold of Alexander who absolutely saved our stay. He listened to my complaints, apologized several times and then took action. He immediately moved us into a new room with a beautiful view, had the chocolate covered strawberries sent to the room and got the rose petals sorted out. The rest of our stay was perfect and Montage exceeded every expectation from housekeeping, to the spa, to the restaurants, but it does not take away from how horrible our check-in experience was at a resort of this caliber. If it wasn't for Alexander I think we would have had a horrible stay. Thank you so much for saving our vacation!