Hilton Virginia Beach Oceanfront
- Handicap Accessible
- Parking On Site
When you stay at Hilton Virginia Beach Oceanfront in Virginia Beach, you’ll be on the beach and minutes from Neptune Statue and Neptune’s Park. This 4-star hotel is within close proximity of Pacific Place and Naval Aviation Monument Park.
Make yourself at home in one of the 289 air-conditioned rooms featuring MP3 docking stations. Your room comes with a pillowtop bed. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on the many recreational opportunities, including a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include wireless Internet access (surcharge), gift shops/newsstands, and wedding services.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
Every staff we asked for help went out of their way to be helpful. Housekeeping was especially notable. They saw to our every need with a smile and enthusiasm. Great location on the beach and easy walk to accomodations.
My husband and I had booked a room on Empyrean Club floor for four nights. We arrived at 2pm and we were informed that guaranteed check in was not until 4pm. This was fine but it was way that we were told. The female was dismissive, discourteous and rude. A second member of the lobby staff arrived and asked her colleague “ what is their problem?” . WE WERE STOOD RIGHT THERE! Please don’t refer to us as though we were not. We were told that we would be contacted when the room was ready. We asked if we could stow our luggage, which seemed to confuse the original member of staff who informed us to “ just leave it by the wall”. No receipt was offered until pressed for one and even then only one receipt was offered for five pieces of luggage. The receptionist would not write our name on the label or the fact that there was more than one piece as she did not feel it was necessary. We were not informed that as we had an Empyrean Club Club room , we were entitled to use the club lounge during our wait and that our luggage could be taken up there. We were given an card to use in the lift should we choose to sit by the pool.
We thought it more prudent to stay nearby our luggage as there was nothing to stop anyone walking away with it. At 4pm we approached the lobby staff again, only to be told in a dismissive tone that our room was still not available. It was ‘explained’ that they had some difficulty removing the previous occupant. Not certain why this problem should be transferred to us. My husband remained stood in front of the staff member for 35 minutes to remain in her thoughts until the room was eventually available. The staff member gave us two complimentary breakfast vouchers, which were rather meaningless as breakfast was provided free of charge in the club lounge every morning. My husband asked to speak to a manager. We were told one would call us. They didn’t . We took our own bags to the room as no assistance was offered.
As we entered the room, the first thing we saw was the previous occupants bill which had been slid under the door. The room, however was pleasant.
Do not be fooled into thinking that being on an Empyrean Club floor gives any degree of exclusivity or luxury. Quite the contrary. The other rooms seem to be subject to multiple occupancy , favoured by large and often VERY noisy families. The club lounge was full of loud noisy families at any given time that free food was on offer ( breakfast and evening hors d’oeuvres ) . The pool area was far from relaxing. Full of ( literally) screaming children . I understand that the pool and Sky Bar is also accessible to none hotel residents. It’s far too small for that.
House keeping was hit and miss. We were frequently left without wash cloths, bath mat or enough bath sheets.
Our poor experience with lobby staff was exacerbated on checkout as my husband was spoken too rather rudely when he queried which credit card would be debited . This eventually caused my husband to demand that we me contacted by management. Joe ( manager) did call 40 minutes later and listened to our complaint.
However, Catch 31 was a nice place for lunch and Salacia was a fabulous place for a romantic private dining experience. The location of the hotel is excellent but the lobby staff have serious training requirements as they are a very poor reflection of the Hilton Brand
Housekeeping kept the room very clean, but the actual room is in need of updating. Housekeeping was very attentive as were the breakfast/Empyrean Club staff. Catch 31 offers excellent meals. I felt like we overpaid a bit given that the room could use some updating and the bathroom was very small and basic.
It seems over priced for what you get. Didnt have any wash clothes for a day. Overall staff was nice and helpful with one exception. We were at the hotel restaurant at 10pm. Was told to sit at the bar but no seats. I asked for a table as there were empty ones and hostess asked if we were going to order a full meal. We said no just want drinks and appetizers. She said she could not seat us. I did notify staff which we did get a free meal on a later date so they did make it right.
Probably the best and luxurious hotel in VA beach oceanfront area. We were celebrating my parent’s 50th Anniversary. We had 2 rooms. Definitely worth to splurge on the oceanfront corner king. The club level is an added bonus if you can book that level. Although I have to agree with other TA reviewers that the food selection and quantity was a bit subpar compared to other Hilton’s worldwide. As a Gold or Diamond Honors member, you can opt to dine each morning for breakfast at their buffet table in Catch 31 for $5 per person. The pool on rooftop (Skybar) was ice cold – I think it would be wise to consider heating that one as none of the guests could use it. By the time it warms up during the season, it will probably be August. Marriott being built close to the cavalier hotel down the boardwalk seems to be almost ready. Hilton would need to probably keep up with the amenities that will be offered there.