4.5
Very Good 2290 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at The Westin Crystal City in Addison Heights (Crystal City), you’ll be convenient to Pentagon and Arlington National Cemetery. This 4-star hotel is close to Jefferson Memorial and Lincoln Memorial.

Rooms

Make yourself at home in one of the 220 air-conditioned guestrooms. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour health club, or other amenities including wireless Internet access (surcharge) and concierge services. This hotel also features gift shops/newsstands and wedding services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Addison Heights? This hotel has 16000 square feet (1486 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.

How to Get There

The Westin Crystal City
1800 Jefferson Davis Highway
Arlington, VA 22202 United States

Reviews

Comfortable and convenient stay.
MargaritaDoug

I don’t have to do too many single hotel nights, so I was happy to find such a comfortable, quiet room. Staff were friendly and parking in their garage wasn’t too cramped. Only negative was the snack bar...very limited selection of overpriced goodies.

Have your event here!
AGarcia1111

To whom it may concern,

I wanted to take a moment to communicate how incredibly grateful I am of the “Outstanding” customer service received this past weekend at The Westin Crystal City.

Thank you to JoNiece for her gracious accommodation of our group.

We strive to work with venues that will help us create an optimal experience for our students.

When the "behind the scenes" works collaboratively and respectfully together we can produce amazing results.

When your team goes above and beyond for our staff and students it is extremely appreciated.

With that said I am writing this letter as a humble note of appreciation for the outstanding customer service provided by JoNiece, Johnny, Jorge and Ben and the entire staff working that weekend.

Their ability to provide quick, reliable, timely service exceeded our expectations.

I really commend the positive “can do’ attitude all employees displayed this past weekend.

Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.

Also their professional and "Ritz Carlton” level of service was so memorable that I have already ensured our event booking department will book at the hotel again.

It is because of such great people as them that are service oriented, that make us book with with your hotel chain in mind.

Please extend my gratefulness to them all.

They are all “Above the Line”.

Respectfully,
AG

Poor Customer Service
QueenMelanin

Don't waste your time or money! The staff are poor in service and management doesn't fall too far from the tree. Problem-solving seems to not be in their skill set- which is understandable due to the lack of customer service each representative displays. Do yourself a favor and stay at the Courtyard, DoubleTree and/or Hilton!