The Ritz-Carlton, Pentagon City
What We Love
- Seasonal American fare at the award-winning Fyve Restaurant
- 400 thread count, Egyptian-cotton Frette linens on guestroom featherbeds
- You don’t need to leave the building to hop on DC’s easy-to-navigate Metro system
What To Know
- Valet parking is available for $35 per night
- Rollaway beds are available for $40 per night
- Pets aren’t allowed at the property, but service animals are welcome
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Overlooking the Potomac River, three metro stops from Washington, DC, the Ritz-Carlton Pentagon City offers a seriously swanky stay for both business and pleasure travelers. Fyve Restaurant is a power spot for post-work Pentagon types, who sip from an extensive wine list of New World vintages and dine on new American fare like Maryland crab cakes with green tomato chutney or scallops with white cheddar grits and honey lardons. Work it off at the state-of-the-art gym or with a few laps at the indoor pool. Then retire to the cozy rooms decorated in Provencal yellows and blues with featherbeds dressed in Frette linens, marble bathrooms, flatscreen TVs and in-room coffee and tea making facilities.
In the Area
Adjacent to the Pentagon, a short drive from Reagan National Airport and 10 minutes from downtown DC, you’re well-situated for exploring both the District and Northern Virginia. Zip along 18 miles of Potomac-Virginia glory at the riverside Mount Vernon Trail, scoping out George Washington’s house and the art galleries and boutiques of Old Town Alexandria. You’re just three Metro stops away from DC’s monuments and the National Mall. The Smithsonian’s 18 museums and galleries have so many artifacts that less than 2 percent of them are on view at any given time. Scratch the surface with a visit to the National Portrait Gallery or the National Museum of the American Indian. Dine like a local by heading north to Dupont Circle for some mollusks at Hank’s Oyster Bar or a northern Thai tasting menu at celeb chef Johnny Monis’s Little Serow.
How to Get There
I stayed in this hotel as part of an organized group. Elegant, classy, a beautiful and nicely appointed hotel that is located close to DC and connected to Pentagon City Mall. Easy walk to the center of town and sites using the Metro, Yellow and Blue line get you right in the epicenter of everything.
Staff is amazing, everyone made my stay special. Very accommodating in every single request. Valet guys and Doormen always smiling and opening the door. Salomon and Minji are Top Notch super stars.
Our meeting facilities were ok, service was superb as well as the food. I have come back after my meeting with my wife for the weekend and I have enjoyed the same great service from the staff. A gem in DC area. Worthy to try the Club Lounge. Pay a bit more for getting there and wont regret.
My recent stay for Rolling Thunder 2018 from the moment we arrived was not as expected. Ritz Carlton is known as one of the best hotel chains in the world. I expect customer service to be top notch. My last stay was nothing of the sort.
Excited upon arrival, we posted directly to Facebook. Then it all went downhill. After sitting on our motorcycle and being moved several times around the parking lot by the staff without referring to park our motorcycle, my wife and I went inside to check in thinking when we returned things may be better. We had seen at least 20 cars were parked and families escorted into the hotel happy and smile on their faces. As we went inside to check in at each of the two doors hotel staff cut across our paths and never offered to hold the door for my wife
During check-in, all the arrangements I had made were not in place. I am disabled and knowing that we were arriving on our motorcycle instead of the XJLR or ESV I made arrangements for parking the motorcycle in an accessible area. We were coming for Rolling Thunder a demonstration ride on Washington DC. After checking in it was almost an hour, when we went outside and waited for the parking staff supervisor to help, he was with the panhandler on the street asking if he was the one with the motorcycle. This was infuriating as we were waiting in the expected waiting area. Then we were moved to an area that made me move physically over 45 feet my motorcycle. This was physically demanding and we could have parked anywhere a normal car could park and not be restrictive. The onsite manager could not understand why I could not wait to discuss my problems as I was in pain from exerting myself since the location was not accommodating. They tried to speak with my wife who told them this was unacceptable.
The next day as we left found three other motorcycles that had to back up the same distance that could have been an issue for them too. When we returned the first place they wanted to put me was under a leaking drainage pipe and when I responded that the location was unacceptable, they put me all the way in the back corner the furthest location. I again went in not happy and the management again realized the issues and tried to work with my wife. I was not able to move a second time due to my limitations. I was unhappy again coming to the previous location that was inconvenient was open and even unclogged allowing for it to be acceassable.
What were the common factors, parking staff, the day manager, desk staff and parking supervisor? From the time of our first interaction, all trust in the Pentagon City Ritz Carlton was lost by being ignored by the parking staff because we were not recognized as they knew we would be self-parking ourselves for your going rate with no tip. Then management did to recognize the issues. I was asked what could be done to make things better. I refuse to answer because, if you know there is an issue and do nothing, I will not ever return. Nothing was done, so I will never return. This is my principal as I do stay in a hotel for at least 2 months of every year. I have some expectations and this time they were not met by any accommodation.
When we left no one would acknowledge us, great us or said goodbye. They had written us off. It took me a few weeks to write this review as I had to relive the situation all over again.
I want RITZ CARLTON to know that no management ever called us back or apologize for what happened or knowing that I was in pain even address the issues. You have all my contact information and I do expect that you will never allow this to happen again as I do feel we were profiled as white trash motorcycle riders. We were thought of as bums on their staff would have treated us better than the Prius, Accord and Maxima majority drivers in the parking lot that all three motorcycles are worth more than individually.
Being disabled, you do not have an accessible location as far as I am concerned. The entrance is not accommodating, welcoming and easy to get to the elevators, front desk or around the area as you must go all the way out to the front street to get anywhere. Also, they were not accommodating to me even with advance notice.
I will ensure that the Rolling Thunder management is n the know of our treatment so they do not recommend that others stay.
On a shiny note, I must exemplify Alexandra our room keeper. She is the example all other members of your staff should recognize. Her attitude, attention to detail and wanting to ensure we were taken care of was exemplary. She never knew of our issues so it was a pleasure for her to pick us up when she knew I needed some attention as she cleaned the room with me in it as I could not leave. It was my pleasure to meet her and believe you need to ensure she is acknowledged.
Fabulous location at the entrance to blue and yellow line metros (straight shot to DC, Old Town, etc) and attached to a mall with anchors Nordstrom and Macy's. Costco, Nordstrom Rack, Whole Foods and some neat restaurants and coffee shops nearby. The Pentagon, Capitol Building, and other famed places can be seen from higher floor rooms. Rooms and public spaces are comparable to Renaissance and more upscale Marriotts, though the decor is somewhat heavier and more traditional. Service is what should set this hotel apart, but like the spaces, only measures up to more mid range standards. Doormen are often absent, making this the rare Ritz where guests may have to manage the doors and their luggage themselves. While check in can involve a wait and a queue, guests are offered champagne as a welcome to the property. I highly recommend the club lounge for all day drinks, food, and cookies, though the enthusiasm, friendliness, and spot on service of the hosts there lag behind that of other properties. As others have noted, there is no pool on this property, and according to staff, there are no plans to get one.
For travelers demanding a stellar location but not so concerned about the hospitality perfection that the Ritz brand is famous for, this is your place.
We arrived and immediately were waiting in a line at check in for about 10 minutes; we were offered champagne. The room was average size for a luxury hotel. Bed was comfortable and turn down service was good. Coffee ran out in the lobby in mid-morning and our car was not outside despite calling ahead and taking our time getting downstairs. After staying in actual luxury accommodations overseas with great service and amenities, all of these little issues were a let-down during this stay.
Our family of three stayed at this property over Memorial Day weekend. We were not sure about the location initially. But it turned out to be super convenient because the hotel is literally across the Metro and is about three stops from the Smithsonian area, which made it so easy for us to go to the museums, etc. We also went to the Pentagon City mall next door to shop when it was raining. The service at the hotel was great, as you’d expect from any Ritz-Carlton hotel. I don’t know why some people on Trip Advisor were complaining about the staff being rude. They were very pleasant and courteous. The staff at the Club Lounge especially went out of their way to welcome us and even made us cocktails (Cosmopolitans).
- convenient location with the Metro, the airport, Amtrak, the mall, and the sightseeing’s
- Club Lounge had a variety of food for every taste, and breakfast was impressive (I loved the horseradish sauce that accompanied the smoked salmon) and all the amuse bouches
- friendly and courteous staff
- clean rooms with simple but sophisticated decor (yes, I did notice the fresh orchids in the bathroom)
- big television
- very reasonable price depending on when you’re staying there
- several staff members who went above and beyond [Virginia at the Concierge who was so knowledgeable and responsive, Sonia at the Club Lounge who checked on us repeatedly and made us special drinks, Ed who was so helpful with the bags, and Lindalyn (sorry for butchering his name) at the door who took his time to converse with my son and asked him questions]
- no spa for the rainy days but I did notice that there was a spa at the mall next door
- no pool (the hotel mentions nothing on the website about the pool but I did see pictures and reviews of the pool on Trip Advisor so I thought there was one. Well, the hotel used to have a pool but not anymore! This was very disappointing for me and my little guy because we were looking forward to using it while my husband was watching a soccer match on tv)
- it may have been just the Memorial Day weekend but the hotel was very crowded and the Club Lounge was completely full. The Club Lounge was a bit strange because it was completely open, and no one was checking to make sure people had Lounge access. Anyone could come in as long as they were on the elevator with someone who had access to the 18th floor. There were people who were piling on huge platefuls of cookies and other things and taking them out.
- I took the time to write to the hotel before checking in (I always do with any hotel if it’s a personal/family/leisure trip) and no one ever responded, unlike the other properties.
- no gold/platinum recognition other than late checkout. I was hoping for a complimentary upgraded room (I know it was full but it would have been so nice to have gotten a room with a better view or a corner room or something, and be told about it so we knew our loyalty was recognized. But there was absolutely no recognition.) Also, we were there celebrating our 9-year anniversary. I wrote to the hotel in advance when I received an automated email asking me if I was celebrating any special occasion. Why even ask if they didn’t even have the courtesy to respond?! We stayed in a Club Lounge room so we could get a glass or two of champagne anytime, but how special would it have been made us feel if they had arranged to bring us two glasses of champagne for our special celebration?