Serenity at Coconut Bay
What We Love
- Minibars come with blenders for making your own frozen cocktails
- Ordering room service naked, because they'll deposit it in the "mealbox"
- Being ferried around in a golf cart because you're too relaxed to actually walk anywhere
- Hammocks big enough for two
What To Know
- Guests have privileges at the larger Coconut Bay Resort & Spa, which is not quite as swank
- Splurge on a suite with an outdoor shower—you can thank us later
- Free WiFi
- The resort isn't actually on the beach, but it's a short walk (or golf cart ride) away
If the words “adults only,” “all inclusive,” and “personal butler” make you perk up your ears, this is the place for you. A resort within the larger resort of Coconut Bay Resort & Spa, the number of guests here maxes out at 72, so service and personal attention are always on point. Guests stay in suites that come with outdoor showers, decks and private plunge pools – the last are so popular that the resort’s central pool is often strangely quiet. Personal butlers are discreetly on hand to do everything from arranging a helicopter tour to bringing you more sunblock to making sure the chef knows you’re allergic to tomatoes, and no request is too small or too large. The Greathouse restaurant is where all meals are served, and it’s got a surprisingly creative menu: try the shrimp cake Benedict for breakfast. Guests can also eat free at any of the nine restaurants at Coconut Bay, which has a water park, but it’s much more tempting to stay in your adults-only enclave and order Champagne and shrimp to your plunge pool.
In the Area
Does anyone really leave an all-inclusive resort during their stay? Okay, maybe on St. Lucia. There are zip lining adventures, sailing, snorkeling, and horseback rides to be had, along with catamaran charters, dune buggy drives, and even a drive-in volcano (you can drive right through the crater, which still belches steam and sulfur, but it’s dormant). Because the resort is on the southwest coast, it’s conveniently close to all of these attractions, so you’ll be back in your suite asking your butler to bring you a margarita before you know it.
How to Get There
My wife and I stayed at Serenity for 8 nights in Nov 2018. Overall, it was an incredible experience with the Butler service, outstanding food and wait staff. Arshon was our favorite butler. The only negative would be that the resort is on the Atlantic side of the island so it's not going to have the caribbean beach/water, however, that is easily remedied by taking a taxi over the Anse Chastanet or Sugar Beach which are public beaches... snorkeling was great. You will not be disappointed in the Resort!
There’s not a lot to say that hasn’t been said already. Serenity really is a truly wonderful place from the luxurious apartments with their private courtyards to the fantastic staff who are constantly friendly, welcoming and attentive.
We chose Serenity for the privacy promised in our apartments expecting to spend all our time there but we actually spent at least half our time by the pool having no trouble securing a poolside cabana each afternoon and enjoying our newly named Lucian Pride Cocktail (ask for one - they are delicious) being bought round to us from time to time.
We chose the basic apartment and didn’t at any point find ourselves wishing we’d upgraded except perhaps for a hammock. The room is really spacious and beautifully furnished, the bed is super comfy. We loved the plunge pool and spent our mornings lying on floats, listening to the wonderful Caribbean sounds and soaking up the sun.
To follow up other comments, don’t expect perfection, yes perhaps the staff will forget the odd thing but know that they are 100% working to make your holiday the best it can be and will go the extra mile to make it special. Yes perhaps the menu at the Great House is limited but it’s exquisitely delicious and there are specials as well as Caribbean Night on Saturdays.
We also found the sister resort Coconut Bay to be a fun place to visit. Being situated on the sea, you could find a hammock to settle in whilst you sipped on a rum punch from the bar and then wonder back to the lovely seclusion of Serenity.
We would definitely recommend the Romance Package. This made the holiday feel so special - the highlights being the very personal tour of the Island (Puffy our tour guide took us through his home town!) and the day in the beach cabana - such a treat.
We visit a lot of hotels but have never seen one where the General Manager is so present, making sure he meets the guests. We were impressed with Micheal’s personal attention.
We would return in a heartbeat if we could.
Wow just returned from a trip to Serenity and it is one of the most amazing places I have ever stayed. I travelled with my mum since my husband could not make the trip.
The rooms are your own little oasis, the plunge pool and hammock are so relaxing in the sunshine and the room itself and furnishings were lovely. The pool area and grounds are immaculate, fantastic cocktails at the bar (a particular favourite was the Miami Vice). The bar staff are all so lovely and accommodating.
The food at the Greathouse was outstanding, whether it was breakfast, lunch or dinner the food was fantastic. The staff here were lovely but particularly Hannah who always took time out to chat to us.
We didn’t try any food over at Coconut Bar but did pop over for a drink a few evenings. It’s nice to have the variety of both resorts.
The beach is on the Atlantic side but it made no difference, you could still walk down and relax on the sunbeds. I was slightly worried about this before we travelled but we didn’t find the seaweed a problem at all. The staff do a good job clearing this throughout the day and we hardly saw any when we was there. We would always go for a nice walk down there following breakfast (beach is a mile long).
I’d recommend the Grand Romance package, this includes a half day trip, beach cabana and lunch, sunset cruise, poolside dinner and a couples massage. All organised by your butler.
What makes this resort extra special is the staff, our butlers Nerissa, Anias and Quade were so attentive, particularly Nerissa who we dealt with for most of our trip. She could not do enough for us and always had a smile on her face. Nothing was too much trouble, 5* service all the time.
We had to cut our trip short due to a family bereavement and everyone was so kind, our butler Anias even stopped by to make sure we was ok and didn’t need anything.
This was my first trip to St Lucia- wonderful Island, wonderful people and wonderful resort. I cannot wait to book a return trip to Serenity.
We've just returned home after a 2 week stay & what can we say. Our first trip to the Caribbean & what a brilliant choice we made. Serenity was everything we'd hoped it was going to be.
Negatives - well tiny things in the room might have improved things a little but the small imperfections weren't really going to make a difference. Food was, on the whole of good quality, just disappointed a few times that lobster was spoiled by the way it was cooked, not enough to spoil the stay though!
The resort is made by the staff, they are brilliant, from all in the Great House (too numerous to mention) to the bar staff, Lee, Kay & Donna (names we remember) and the housekeeping - mainly Patrice & Rosey (towel art to die for along with little notes to inspire)
The Island tour with Albert as our guide was really informative.
The Butlers were great and efficient, contrary to some reviews we never had to wait long for anything we asked for.
Maybe the downside for us as Brits were the few "loud" American guests who seemed to take over in the bar area.
Lastly, our only other disappointment was that some American guests seemed to think that "Long Pants" for dinner didn't mean them...……….
Now as an ex smoker, I'd love it if smoking was removed to areas away from the bar (purely personal comment)
Having said that, we had a brilliant holiday & if life is kind enough to give us another chance at St Lucia we'll be back with knobs on (British saying) but not flying Club World with BA, what a rip off - staff good, plane crap.
I am writing this review still sat by the Serenity pool, awaiting our flight home tonight and boy are we going to miss this place. The resort is beautiful with gorgeous grounds tended to by a friendly team of gardeners, including the lovely Jonathan who kept us supplied with fresh coconuts.
Our room, a standard suite, was beautiful and plenty big enough. Again though the stay was made extra special by MaryAnne who cared for us like we were family.
The restaurant serves great food and accommodated every little extra we asked for. It seems that nothing is too much trouble. The same goes for the bar, where there is always a friendly face and a chat to be had. Sadly there are far too many staff to mention them all, but Titi, Donna, Lez, Delon, Hannah, Jinel, Chard and Linus to mention but a few all made our stay special.
Finally our butlers, Nerissa and Quade, you were terrific and we couldn’t ask for more.
My husband never likes to go to the same place twice, so it is a testament to just how right Serenity have got it that we are already looking at booking for next year. Can’t recommend this place highly enough.