Pan Pacific Hanoi
What We Love
- Dramatic 360 degree views from the rooftop Summit Bar
- On the fringe of the Old Quarter, close to the charming West Lake
- The year-round pool has a retractable roof for open-air bathing
What To Know
- All rooms have floor-to-ceiling windows overlooking Hanoi's skyline or the river
- Club rooms include access to a private lounge for free champagne breakfast, afternoon tea and cocktails
- Breakfast is a wallet-slimming $21
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
A towering modern-day icon built in the mid-’90s, the Plaza is the only high-rise building in Hanoi’s Old Quarter. Its colossal, corporate lobby belies the elegant guestrooms, which all have gobsmacking views of the lake or skyline. The property is close to the city’s bustling markets, quirky cafés and street food stalls; once you’ve explored the mazelike neighborhood, head back for a spot of pampering at the spa (which has an incredible pool with a retractable glass dome roof) or to sip a cocktail at the 20th-floor Summit Lounge, Hanoi’s highest bar.
Bed and Bath
Classic but contemporary, with an injection of Vietnamese charm, the 274 guestrooms have floor-to-ceiling windows with showstopping views. A warm neutral palette and comfy Sofitel MyBeds clad in soft linens contrast against the dark wood furnishings. The luxe bathrooms come with both a tub and a shower and his-and-hers Lanvin or Hermès products.
The heated all-season pool has a retractable roof for open-air swimming, and the spa features a sauna, Jacuzzi and hammam. On the food front, Ming restaurant offers Chinese cuisine, including more than 80 different types of dim dum. If you’re staying on a weekend, try the popular seafood buffet at Brasserie Westlake followed by happy hour at the lobby-level Hong Song bar. Sunsets are best savored from a lounge bed at the Summit Bar. Club rooms include access to a private lounge on the 17th floor that serves a free champagne breakfast, afternoon tea and evening cocktails.
In the Area
The Old Quarter’s French colonial architecture, monuments, museums and large shady boulevards make it a must for first-time visitors. If you go to just one museum, make it the Museum of Ethnology and learn about Vietnam’s rich cultural tapestry. In the evening check out the charitable restaurant enterprise Pots & Pans or the evocative surroundings of the Press Club. If street eats are your thing, consult Nonna Chong’s street food map, and for cool café culture, head for Ray Quan’s. For nightlife on the wilder side try Ha Noi Rock City.
How to Get There
I was very impressed with the hotel service. special thanks to Brian at reception because of his friendliness, his level of hospitality is above beyond.
Thank you for making my stay. I loved the food at chinese restaurant and the submit bar.
My room was very nice and quiet. I will come back soon.
My partner and I returned from our trip to Hanoi yesterday and I can't wait to thank everyone for making our stay a great experience. Everyone was so helpful and friendly, especially LoAn who met us at Reception. Our flight got in early and we were glad to be given our room a couple of hours before the normal check-in time. The Pacific Club Privileges she recommended was brilliant. It was worth paying US$10 more per person to have our breakfast in peace and quiet at the Pacific Club Lounge on Floor 17 (plus many other perks). The buffet breakfast there was great and we could have had items from a menu too!
When my partner found that he couldn't open his case because the combination lock was jammed he sought help at Reception. Someone from maintenance came to the rescue right away. The seafood buffet dinner at Pacifica was one of the best we have had! The room was spacious and well serviced. Our room on 13th floor had a great view of the lakes. Although it's not in the Old Quarter it's near to stops 5 and 6 of the Hop on hop off bus route which makes all the tourist attractions very accessible form the hotel. Thanks everyone for our wonderful trip to Hanoi
I have 2 friends of mine came to Hanoi, and I choosed the Pacifica restaurant in Pan Pacific hotel to have dinner with them. Mr. Thoi helped me a very quick reservation and flexible time.
Since the very first step, we all were welcomed by a big smile, they showed me and my friends some tables with good view, introduce us all dishes in the buffet. And my friends was so suprised with the great variety of their options, such as: fresh lobsters, oysters,... all are delicious!!!
During our meal, a associate name "Huyen", she always stay surround and serves us every little things that we need, ofcourse it's their job but if you just wishper with your friend "where is the soysauce?" And immediately, they bring it to you - that really makes you feel comfortable and being care of.
After that, we decided to go on the Summit Bar for some drinks, it was rained outside but we still had very cozy and relaxing ambiance inside. Once again, feel so good with the way they serve quickly, nicely. I love the whole team, but just remember 2 names are Ms Xuan and Ms Phuong, but thanks everyone. My friends absolutely were so happy with my choosing and I'm glad I did!
I can feel there are some renovating activities is happenning here, but Pan Pacific hotel is doing really well in bringing a relaxing and memorable experience to customer. Will recommend whomever about a truthful place to eat, to drink, to chill in Hanoi.
Thank you, PP team!
Stayed here 2 nights with a friend in 2 rooms back in August.
I stayed in a club room while my friend stayed in a standard room.
The rooms were nice enough and the beds were comfortable. The hotel does seem to be quite old so the noise insulation is quite bad, meaning you can hear people talking in the hallway. Not that this is necessarily much better at newer hotels, but it usually is.
We also used the gym while we were there and it had a good range of equipment. The pool was also a good size for doing laps.
However, we had 2 issues during our stay.
The hotel was undergoing renovations. While I did't have any issues with noise my friend could hear the work being done from his room, which I find to be unacceptable.
The 2nd issue was that the spa area was being renovated which meant there was no sauna or steam room. This is usually a deal breaker for me and I would have expected there to be a notice on the hotels website about upcoming or ongoing renovations.
While staying here I sent an email to the management regarding the issues.
Upon checkout the guest relations manager came and apologized for the issues and explained that the need for renovations had suddenly come up which is why the closure of the spa area had not been published on the hotel's website. Not sure if this is entirely true, as the work being done seemed to be very extensive. However, the hotel offered some service recovery in the form of a complimentary airport transfer which was appreciated.
I would have given the hotel a rating of 3 out of 5, but due to their sincerity in wishing to provide some service recovery I have rated them higher.
One last thing. The rate I had booked through hotels.com included a 10% discount on food and beverage at the hotel. I completely forgot about this during checkout due to the other issues, and so did the hotel. Anyway, I only had 1 meal so not the end of the world.
Not sure I would stay here another time, but then again their lower prices do offer some value for money.
Everything in hotel is fine, the only matter is concierge provided inaccurate information about things around hotel and didn't show us his full service mind but I think it's still accecptable. The cost of Grab Taxi taken from Old Quarter is around 65VND.