4.5
Very Good 2007 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Dramatic 360 degree views from the rooftop Summit Bar
  • On the fringe of the Old Quarter, close to the charming West Lake
  • The year-round pool has a retractable roof for open-air bathing

What To Know

  • All rooms have floor-to-ceiling windows overlooking Hanoi's skyline or the river
  • Club rooms include access to a private lounge for free champagne breakfast, afternoon tea and cocktails
  • Breakfast is a wallet-slimming $21

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Iconic high-rise close to Hanoi's Old Quarter with a rooftop bar and a pool with a retractable roof

The Look

A towering modern-day icon built in the mid-’90s, the Plaza is the only high-rise building in Hanoi’s Old Quarter. Its colossal, corporate lobby belies the elegant guestrooms, which all have gobsmacking views of the lake or skyline. The property is close to the city’s bustling markets, quirky cafés and street food stalls; once you’ve explored the mazelike neighborhood, head back for a spot of pampering at the spa (which has an incredible pool with a retractable glass dome roof) or to sip a cocktail at the 20th-floor Summit Lounge, Hanoi’s highest bar.

Bed and Bath

Classic but contemporary, with an injection of Vietnamese charm, the 274 guestrooms have floor-to-ceiling windows with showstopping views. A warm neutral palette and comfy Sofitel MyBeds clad in soft linens contrast against the dark wood furnishings. The luxe bathrooms come with both a tub and a shower and his-and-hers Lanvin or Hermès products.

Beyond

The heated all-season pool has a retractable roof for open-air swimming, and the spa features a sauna, Jacuzzi and hammam. On the food front, Ming restaurant offers Chinese cuisine, including more than 80 different types of dim dum. If you’re staying on a weekend, try the popular seafood buffet at Brasserie Westlake followed by happy hour at the lobby-level Hong Song bar. Sunsets are best savored from a lounge bed at the Summit Bar. Club rooms include access to a private lounge on the 17th floor that serves a free champagne breakfast, afternoon tea and evening cocktails.

In the Area

The Old Quarter’s French colonial architecture, monuments, museums and large shady boulevards make it a must for first-time visitors. If you go to just one museum, make it the Museum of Ethnology and learn about Vietnam’s rich cultural tapestry. In the evening check out the charitable restaurant enterprise Pots & Pans or the evocative surroundings of the Press Club. If street eats are your thing, consult Nonna Chong’s street food map, and for cool café culture, head for Ray Quan’s. For nightlife on the wilder side try Ha Noi Rock City.

How to Get There

Pan Pacific Hanoi
1 Thanh Nien Road, Ba Dinh District
Hanoi, 10000 Vietnam

Reviews

4.5 Very Good 2007 Reviews
Incredible service!
Reviewed 1 day ago

Sometimes one lands in a place like Hanoi and is taken aback by the noise, traffic, pollution, etc... which is not so prevalent in one's own home. So it is very comforting to arrive in a place like the Pan Pac Hanoi, be greeted by staff who remembered us from Pan Pacific Singapore (!!!) and be given not the "Royal" but the "Loyal" and family treatment... ie. a sense of homecoming. That is a rare and difficult achievement in the world of hospitality. Love love love the suite they upgraded us to, with French louvred doors, marble bathrooms and a balcony overlooking the lake. It is a beautiful property. We stayed before and after our 3 day HaLong Bay cruise. We will be back at this hotel when we return to explore Hanoi in earnest.

Beyond my expectation!!!!!111
Reviewed 4 days ago

No complaints for this.... Everything was perfect. It has beautiful view from my room. this location is really convenient, near Western Lake and Ho Chi Minh mausoleum. great food here. the room here neat and nice. Highly recommend this hotel!

Great location and service.....
Reviewed 4 days ago

Great experience, great location, rooms are a bit small unless you book a suite, staff are very attentive and friendly and they made sure that all our issues were resolved. The duty manager was very helpful. More of a business hotel but was a perfect choice for us due to its great location as we were mostly out and about. Thank you to everyone who took care of us and made us feel very special.

Sunset
Reviewed 5 days ago

If you are visiting Hanoi then the Pan Pacific rooftop bar is the place to be to watch the sun going down whilst sipping a cocktail. Fabulous views of the city and great service in the bar.Definately worth a visit.

Awesome!
Reviewed 5 days ago

I stayed here one night only, but the service was amazing beyond expectation.
I was just looking for an in-city hideaway, but the hotel offered more than just a sweet escape for sure.

The room is clean, spacious and beautiful. Didn't have time to enjoy the bathtub, but all the remaining facilities are very well-maintained. The swimming pool is large and warm, with the mobile roof, which allows you to enjoy your swimming no matter how the weather will turn. And the Summit Lounge is definitely a highlight with amazing foods and so friendly staff.

A little room to improve: Pan Pacific may want to consider to clean the area around the roof of the swimming pool more often. When I was there, looking from the elevator down to the swimming, there was still some construction materials left around the edge of the roof. Hope this helps. :)

All in all, it was a fantastic night in Pan Pacific