4.5
Very Good 2182 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Dramatic 360 degree views from the rooftop Summit Bar
  • On the fringe of the Old Quarter, close to the charming West Lake
  • The year-round pool has a retractable roof for open-air bathing

What To Know

  • All rooms have floor-to-ceiling windows overlooking Hanoi's skyline or the river
  • Club rooms include access to a private lounge for free champagne breakfast, afternoon tea and cocktails
  • Breakfast is a wallet-slimming $21

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Play Pool Resort Scenic views building leisure swimming pool leisure centre convention center blue plaza ice rink court headquarters

Overview

Iconic high-rise close to Hanoi's Old Quarter with a rooftop bar and a pool with a retractable roof

The Look

A towering modern-day icon built in the mid-’90s, the Plaza is the only high-rise building in Hanoi’s Old Quarter. Its colossal, corporate lobby belies the elegant guestrooms, which all have gobsmacking views of the lake or skyline. The property is close to the city’s bustling markets, quirky cafés and street food stalls; once you’ve explored the mazelike neighborhood, head back for a spot of pampering at the spa (which has an incredible pool with a retractable glass dome roof) or to sip a cocktail at the 20th-floor Summit Lounge, Hanoi’s highest bar.

Bed and Bath

Classic but contemporary, with an injection of Vietnamese charm, the 274 guestrooms have floor-to-ceiling windows with showstopping views. A warm neutral palette and comfy Sofitel MyBeds clad in soft linens contrast against the dark wood furnishings. The luxe bathrooms come with both a tub and a shower and his-and-hers Lanvin or Hermès products.

Beyond

The heated all-season pool has a retractable roof for open-air swimming, and the spa features a sauna, Jacuzzi and hammam. On the food front, Ming restaurant offers Chinese cuisine, including more than 80 different types of dim dum. If you’re staying on a weekend, try the popular seafood buffet at Brasserie Westlake followed by happy hour at the lobby-level Hong Song bar. Sunsets are best savored from a lounge bed at the Summit Bar. Club rooms include access to a private lounge on the 17th floor that serves a free champagne breakfast, afternoon tea and evening cocktails.

In the Area

The Old Quarter’s French colonial architecture, monuments, museums and large shady boulevards make it a must for first-time visitors. If you go to just one museum, make it the Museum of Ethnology and learn about Vietnam’s rich cultural tapestry. In the evening check out the charitable restaurant enterprise Pots & Pans or the evocative surroundings of the Press Club. If street eats are your thing, consult Nonna Chong’s street food map, and for cool café culture, head for Ray Quan’s. For nightlife on the wilder side try Ha Noi Rock City.

How to Get There

Pan Pacific Hanoi
1 Thanh Nien Road, Ba Dinh District
Hanoi, 10000 Vietnam

Reviews

4.5 Very Good 2182 Reviews
Another good stay in a Pan Pacific Hotel
Reviewed 1 day ago

It was a short business stay and as usual good friendly staff. Good rest quality and a great location. I used the Exec lounge which had a good array of canopys and friendly staff. There a good food outlets in close proximity. Overall a good stay.

Fabulous Hotel in Hanoi
Reviewed 2 weeks ago

From the moment we arrived from the airport, my wife and I were greeted by Staff at the entrance and escorted up to the 17th floor for registration. We were given refreshments and made to feel at home. That level of attention continued throughout our stay. The staff came to know it was our anniversary and on the day, a special cake appeared in our room. My birthday followed a few days later. Again, a beautiful cake appeared in our room with birthday greetings/wishes!. We want to especially thank Ms. Chi, Mr. Tien and Ms. Hue for all their efforts to make our stay as wonderful as it was!.. They are very professional and need to be recognized!

Friendly and helpful staff
Reviewed 2 weeks ago

The Pan Pacific is a gorgeous hotel in Hanoi, upgrade to a Lakeview room which is a gorgeous view over the lakes to Hanoi city. It is a few km from old town but walkable, hop on hop off bus stop is close by or grab taxis cheap. The club lounge is fantastic, great drink and canapé selection. The iced Vietnamese coffee at afternoon tea is to die for. Rooms are great, staff friendly and happy to help with questions.

Value For Money
Reviewed 3 weeks ago

Location - Heart of City near Tay Ho Lake.
Rooms - Proper amenities with soothing furniture taste & very convenient.
Breakfast - Little room for improvement. For 2 consecutive days menu repeated. Should avoid it.

Housekeeping - Proper

Overall satisfied.

Convenient location and well priced
Reviewed 4 weeks ago

The Pan Pacific (formerly the Sofitel) is a good value and well-located hotel in Hanoi. It is among my go-to accommodations because of its price and central but not too central location. Make sure you have a drink on the rooftop and use the pool / spa facilities which are very good.