4.5
Very Good 2133 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Dramatic 360 degree views from the rooftop Summit Bar
  • On the fringe of the Old Quarter, close to the charming West Lake
  • The year-round pool has a retractable roof for open-air bathing

What To Know

  • All rooms have floor-to-ceiling windows overlooking Hanoi's skyline or the river
  • Club rooms include access to a private lounge for free champagne breakfast, afternoon tea and cocktails
  • Breakfast is a wallet-slimming $21

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Iconic high-rise close to Hanoi's Old Quarter with a rooftop bar and a pool with a retractable roof

The Look

A towering modern-day icon built in the mid-’90s, the Plaza is the only high-rise building in Hanoi’s Old Quarter. Its colossal, corporate lobby belies the elegant guestrooms, which all have gobsmacking views of the lake or skyline. The property is close to the city’s bustling markets, quirky cafés and street food stalls; once you’ve explored the mazelike neighborhood, head back for a spot of pampering at the spa (which has an incredible pool with a retractable glass dome roof) or to sip a cocktail at the 20th-floor Summit Lounge, Hanoi’s highest bar.

Bed and Bath

Classic but contemporary, with an injection of Vietnamese charm, the 274 guestrooms have floor-to-ceiling windows with showstopping views. A warm neutral palette and comfy Sofitel MyBeds clad in soft linens contrast against the dark wood furnishings. The luxe bathrooms come with both a tub and a shower and his-and-hers Lanvin or Hermès products.

Beyond

The heated all-season pool has a retractable roof for open-air swimming, and the spa features a sauna, Jacuzzi and hammam. On the food front, Ming restaurant offers Chinese cuisine, including more than 80 different types of dim dum. If you’re staying on a weekend, try the popular seafood buffet at Brasserie Westlake followed by happy hour at the lobby-level Hong Song bar. Sunsets are best savored from a lounge bed at the Summit Bar. Club rooms include access to a private lounge on the 17th floor that serves a free champagne breakfast, afternoon tea and evening cocktails.

In the Area

The Old Quarter’s French colonial architecture, monuments, museums and large shady boulevards make it a must for first-time visitors. If you go to just one museum, make it the Museum of Ethnology and learn about Vietnam’s rich cultural tapestry. In the evening check out the charitable restaurant enterprise Pots & Pans or the evocative surroundings of the Press Club. If street eats are your thing, consult Nonna Chong’s street food map, and for cool café culture, head for Ray Quan’s. For nightlife on the wilder side try Ha Noi Rock City.

How to Get There

Pan Pacific Hanoi
1 Thanh Nien Road, Ba Dinh District
Hanoi, 10000 Vietnam

Reviews

4.5 Very Good 2133 Reviews
they didn't want us!
Reviewed 1 day ago

We were embarking on an escorted tour of Vietnam starting in Hanoi and because of the Korean summit, our original hotel was taken over and we were sent here.

It was clear from the minute we set foot in the hotel that they just didn't want us there. We were taken in by a side door, our suitcases were not put in a locked room (it was too early to check in) and our suitcases were left with a rope surrounding them for many hours until we were allowed to check in.

being out of town there were no local restaurants that we could eat at, so we had to eat at the fairly pricey hotel. the rooms were adequate and quite nice, but certainly a bit of faded grandeur. The best bit was the sky bar where you could get really lovely views of the sunset. Breakfast was good, but they tried to sit me outside the breakfast area on my own on a very high stool, whilst many of our group were seated at normal seats inside and there was plenty of space.

The rooms were very clean and kept that way, but the overall feeling was that we were just an annoyance. sadly! Taxi's from the hotel into the town were good, but we did have problems (and scams) in trying to get back to the hotel as well. This of course was not the hotel's fault, but if you want to be in the centre of things, don't book here.

Excellent personal service in Hanoi
Reviewed 3 days ago

Superb value using the Club lounge upgrade offered. Wonderfulvafternoon tea. Access to drinks all day and Happy 2 hours of cocktails and canapes_ very substantial. Friendly staff who remembered us offered faultless personal service.
The Concierge team were also amazing, helping sort out our Halong bay trip.
Highly recommend Pan pacific and will definitely stay here again.

Centraly located Hotel
Reviewed 4 days ago

We recently stayed at Pan Pacific Hotel, nice clean hotel and very friendly staff, good spread for breakfast In the mornings. Very close to all local attractions and restaurants. we would definitely stay again.

Hanoi Happiness at Pan Pacific
Reviewed 1 week ago

We enjoyed 5 nights at the Pan Pacific. Excellent food and beverage and the most friendly and helpful staff we have ever come across in our travels. Even though the rooms are a little small and in need of some attention, it's well worth the stay and represent great value for money.

Good hotel for business
Reviewed 1 week ago

Hotel room was a little tired looking. I had the en-suite with access to the club level. Hotel staff are very helpful. Good roof top bar. Unfortunately the pool was being refurbished although the gym was well equipped. Better to eat outside the hotel, good location with lots of local places to eat and drink.