The Ritz-Carlton, Vienna
What We Love
- King-size featherbeds are standard issue in all rooms
- The cream cheese dumplings at the hotel’s steakhouse were based on the chef’s grandmother’s recipe
- Complimentary shoe shines onsite
- Over 40 rum varieties at the D-Bar
What To Know
- Rooms on the sixth floor have balconies with the best city views
- The Vienna State Opera house is just a five-minute walk away
- The concierge is an expert at arranging child-friendly activities
- The cocktail menu at the rooftop bar, Atmosphere, includes a cigar selection
- Free WiFi
- Handicap Accessible
- Parking On Site
The interiors of this Austrian grand dame—a stately symphony of marble staircases, frescoed ceilings and chandeliers—drip with 19th-century grandeur, but a newfound emphasis on wellness keeps this Ring Boulevard beauty decidedly current. From a “running concierge” service (Philipp, an expert tour guide, happily accompanies guests on a 3.5-mile circuit encompassing Vienna’s must-see sights) and a bustling farm-to-table steakhouse with an extensive local micro-brew menu to geranium and orange-oil fortified treatments at the Guerlain spa, the hotel’s commitment to all things organic gives it plenty of contemporary caché. If its yesteryear glamor you’re seeking, you’ll find it in the gold-leaf ceiling at the lobby lounge, the lion heads on the building’s façade (a nod to an imperial Viennese tradition intended to ward off evil), and the magnificent ballroom, which is decked with 2.5 tons of Egyptian crystal. It’s no surprise that the guests at this 202-room manor are a mix of jet-setting honeymooners and well-heeled families, enticed by its rare but precious blend of timeless elegance and hipster-accented charm.
In the Area
The property’s highly desired Schubertring address—it sits on the wide, tree-lined boulevard that winds around the city’s core—means you’re at most a 20-minute stroll from the Imperial City’s celebrated sights like Albertina, a Habsburg residential palace turned art gallery, and the Hofburg, a 13th-century imperial palace that now houses the National Library, Imperial Treasury, and a museum of musical instruments and weapons. (Vienna’s signature yellow Ring Tram, which does a scenic 25-minute loop, is also easily accessible.) The hotel can arrange for an exclusive tour of Naschmarkt, a bustling maze of produce stalls, antique vendors, and restaurants that comes alive on Saturday mornings.
How to Get There
Our visit was June 2019. The hotel staff was just superb, from the front desk, to the concierge, to the breakfast room, to housekeeping, and to laundry. Our room was spacious and quiet, we used the pool several times, and went for massage and other treatments at the spa. The breakfast room included a huge amount of strawberries every day. The only thing that holds me back from 5 stars is that the room furniture was sparse and uninspiring. But it did have a killer bathroom, shower, etc., that thoughtfully included a nite light so you could go in there and not disturb your spouse in the middle of the night
The Ritz Carlton Vienna just didn't live up to the gold standard, the Ritz Carlton Singapore. The Vienna hotel had a solid location, the service was up to the level expected but the room (including AC) and the breakfast were substandard.
The room was large enough and not overfilled with unnecessary furniture. One feature that could have been a nice benefit was locating the closets, coffee maker, mini-fridge in a corridor separating the sleeping quarters from the outside hallway but there was no place to put luggage that did not interfere with the closet doors and the closet doors had leather tabs that jeopardized careless fingers. There was adequate storage space in the closets and enough hangers.
Bathroom was fine, with a fully enclosed shower (yay!), a separate tub and adequate counter space but the sink had only a single bowl.
AC would not get the room below 22 C, this was the poorest performance of any of the three hotels we stayed at during this trip.
Our room had a "balcony" really a one meter wide walkway with a 1.5 meter high solid wall which seriously limited the "view". To get to our room you either had to descend a half flight of stairs from the 6th floor or climb one from the 5th; this is "colorful" in a boutique hotel but annoying at a Ritz Carlton.
Bottom line: Nice hotel, just not up to Ritz Carlton standards.
Wife and I had a few days in Vienna so stayed at this great hotel. The service was near flawless and you couldn’t ask for a better location. Walking distance museums, art, musical venues and easy access to mass transit. I thought the price was more than fair for the service we got. We also paid “extra for the top floor for the view.. it’s kind of funny because you can’t see out of our bedroom window because of a safety wall.. you can take in the view if you climb these little stairs and walk through a window and get on the little walk way and stand tall. Seriously though, other than that, near perfect experience.. also, the clientele didn’t feel stuffy and arrogant.. nice people great staff.. (picture of view from 6th floor)
This hotel is truly in a league of its own. The location and modern design are spectacular and it feels like it was completed last year. But what truly sets it apart is the staff, all of whom are extremely thoughtful, attentive and responsive. Vienna is a spectacular city and staying here made our visit even more wonderful. A special thank you to Ulrica at the front desk and really all of the staff for making our anniversary trip so memorable.
The Vienna Ritz Carlton is everything you expect a Ritz Carlton to be. Wonderful staff, clean and well maintained property, and just a few minutes walk from Vienna's major tourist attractions.
Upon arrival at the hotel we were greeted and welcomed by the guest relations manager and escorted to the club lounge for check in. The lounge staff including Victor, Victoria and Rita are as good as you will find anywhere. The breakfast in the lounge is sure to meet just about everyone's satisfactio with eggs cooked to order and a wide varietly of fresh fruits. Evening canapes, drinks and desserts are also very good-----with the exception of not having a decent scotch. Why in the world would a Ritz Carlton have only Johnny Walker Red. REALLY!!!
We stayed in a very large suite which had all of the amenities. Good housekeeping.
All in all a great choice if you are looking for a luxry hotel in Vienna.