The Ritz-Carlton, Vienna
What We Love
- King-size featherbeds are standard issue in all rooms
- The cream cheese dumplings at the hotel’s steakhouse were based on the chef’s grandmother’s recipe
- Complimentary shoe shines onsite
- Over 40 rum varieties at the D-Bar
What To Know
- Rooms on the sixth floor have balconies with the best city views
- The Vienna State Opera house is just a five-minute walk away
- The concierge is an expert at arranging child-friendly activities
- The cocktail menu at the rooftop bar, Atmosphere, includes a cigar selection
- Free WiFi
- Parking On Site
The interiors of this Austrian grand dame—a stately symphony of marble staircases, frescoed ceilings and chandeliers—drip with 19th-century grandeur, but a newfound emphasis on wellness keeps this Ring Boulevard beauty decidedly current. From a “running concierge” service (Philipp, an expert tour guide, happily accompanies guests on a 3.5-mile circuit encompassing Vienna’s must-see sights) and a bustling farm-to-table steakhouse with an extensive local micro-brew menu to geranium and orange-oil fortified treatments at the Guerlain spa, the hotel’s commitment to all things organic gives it plenty of contemporary caché. If its yesteryear glamor you’re seeking, you’ll find it in the gold-leaf ceiling at the lobby lounge, the lion heads on the building’s façade (a nod to an imperial Viennese tradition intended to ward off evil), and the magnificent ballroom, which is decked with 2.5 tons of Egyptian crystal. It’s no surprise that the guests at this 202-room manor are a mix of jet-setting honeymooners and well-heeled families, enticed by its rare but precious blend of timeless elegance and hipster-accented charm.
In the Area
The property’s highly desired Schubertring address—it sits on the wide, tree-lined boulevard that winds around the city’s core—means you’re at most a 20-minute stroll from the Imperial City’s celebrated sights like Albertina, a Habsburg residential palace turned art gallery, and the Hofburg, a 13th-century imperial palace that now houses the National Library, Imperial Treasury, and a museum of musical instruments and weapons. (Vienna’s signature yellow Ring Tram, which does a scenic 25-minute loop, is also easily accessible.) The hotel can arrange for an exclusive tour of Naschmarkt, a bustling maze of produce stalls, antique vendors, and restaurants that comes alive on Saturday mornings.
How to Get There
First, this is a modern hotel that has been woven into 4 historic buildings - which means it is unique - and not cookie-cutter in any way. Service is up to the Ritz Carlton standard, facilities are fantastic - awesome indoor pool, the concierge is knowledgeable and efficient, love the lobby bar lounges, our suite was amazing with great touches like electronic draperies, plugs/ports everywhere you need them, awesome bathroom with bidet, so you get the idea - 5 star hotel.
The best part, however, is the staff. Get a room with access to the club lounge - it’s one of the best I’ve been to, and the team up there is incredible. Victor took great care of us - as did a young lady who had just transferred in from the Ritz Carlton in the Canary Islands (I did not get her name). The lounge is beautifully appointed, and they did custom pancakes for our 5-year old daughter. They also had a kids corner in the far end of the lounge - with all kinds of LEGO’s, games, etc. Never seen that before, it was BRILLIANT!
But the lounge staff was FANTASTIC. Checked us in, great food and unlimited spirits and wine, haven for our daughter - and helpful beyond reason.
What a wonderfuls place!It is in an old building in the typical European style of the old times, service was fantastic and very professional done! We stayed only for 1 night after booking online, but i am sure it is always as good as we expected. High recommend
Valet service, welcome candy bar and treats, spacious lobby with comfortable lounge area, and large, modern rooms are some of the benefits of this hotel. The Ritz is not as centrally located as a few of the other top hotels in Vienna, but it has a nice rooftop restaurant (with a bathtub of chilled champagne), a great fitness center and pool, and other attractive amenities. Dining is not one of its top attributes. The front desk manager is excellent - ask for her if you encounter any issues!
I had booked two rooms with balconies for 4 nights. One room had a normal balcony but our room had a balcony that looked like it was part of a garage. I complained to Stephanie and Antoninela at the front desk. After telling us that they were booked then alll of a sudden they called and said there is a room available which is larger and they would upgrade us for free (room 601). We did move and room was biggger and had a normal balcony. When we checked in the front girl Antoniela noticed that it was my husbands birthday the day before and send us a piece of cake and champagne which was nice.
My daughter and I decided to go to the spa and got relatively surprised that there was no one at the spa so we can get a locker. After calling the front desk two times finally a lady came down with an attitude and said there is a code here to call. Really..? All we asked her was to show us the lockers so we can rest but she had the worst attitude.
Breakfast presentation and service were not up to a 5 star hotel at all.
Service was very slow and looked like a complete mess. The manager Ehad was very nice though and checked up on each table.
Would I stay here again .? NO
First of all, let me say that the staff at this hotel was phenomenal and made our stay very comfortable and enjoyable. They made us feel welcome and at home! The biggest problems for a hotel of such caliber, however, was 1) there was not a designated door man. This made entering the hotel with a stroller and bags and calling a cab challenging. In addition, on two separate occasions our room was not cleaned. Also, the food at the main restaurant of this hotel called dstrikt was not good at all. I do have to say though that our rooms were spacious and full of light, and the bathrooms were the nicest I have ever seen at any hotel. The bed was also incredibly comfortable. This hotel was also in the perfect location! We were able to walk to most of the main attractions! Also, if you're traveling with children, this hotel was VERY kid friendly! I highly recommend staying here on your trip to Vienna.