What We Love
- Traditional coffees, Viennese pastries and tea at the elegant Cafe Vienna
- The hotel’s location on the Stadtpark, an oasis in the city completed in 1872
- The wine list at Mediterraneo restaurant, with its many local vintages
What To Know
- Classic rooms offer views of either the Stadtpark or the Konzerthaus
- There is an additional charge for in-room WiFi
- The cocktail bar, Intermezzo, is open until 2 am
- Parking On Site
- Room Service
Though the hotel has a modern exterior, the interiors of the Intercontinental Vienna are nostalgic and traditional, with brass chandeliers and wood paneling in the lobby and white linen tablecloths in the two restaurants. Rooms have an Art Deco touch with blonde wood furnishings, soft metallic window dressings and bedspreads, and subtle accents in deep orange. The fitness center, open 24 hours a day, features brand new equipment plus a steam bath and sauna. The bar, Intermezzo, serves a complete cocktail list, sometimes accompanied by live music.
In the Area
Situated on the Stadtpark (ideal for strolls or jogs in summer and ice skating in winter), the InterContinental is well located for business or leisure travelers in Vienna. Make a visit to Demel Coffee House and the Imperial Palace, where the famed Spanish Riding School trains. There are opera houses and concert halls aplenty, well worth a visit. If the grand formality of Hapsburg-era Vienna tires, check out the striking contemporary art museum MUMOK.
How to Get There
We arrived early and our room was ready, after a long flight that was great. Our room was clean and comfortable. The location of the hotel made walking to old town, lots of restaurants and shopping easy. Breakfast the next morning was great with a large selection on the buffet. Only downside was no seating in the lobby to meat friends. A great value for the price.
Pro: Good location close to the old town and public transport in walking distance; great breakfast variety and quality; good service but without the impression of extra courtesy;
Con: Attentiveness of the staff did not match my expectations on a InterConti 5-star hotel; wellness area/sauna was strictly closed at 10 pm (not only heating was put off but really the door was closed) although I kindly ask at the check in to be able to use it later (what was never an issue in any other 4/5 star hotels which I used before); service at the breakfast was only on request without any proactiveness; outdated equipment and furniture; slow TV menu; traditional design in this 70th-building did not match my personal taste; official room rates I would consider as overpriced as there are way better options in Vienna;
What do anyone expect from a 5-star hotel? Fast check-in and check-out, beautiful public spaces creating a luxury and relaxing ambient, well-equipped and functional guest room and bathroom, vast variety and good quality of breakfast, etc. Ok, in general all hotels of this category have these characteristics. However, the details make the difference between them. Intercontinental Wien was defeated by the details: Reception staff was not well-training, the guest room and especially the bathroom was dated with very old decoration, the TV remote control did not worked properly, the aircondition heating system was extremely noisy being impossible to sleep and even to relax, and the refrigerator of the mini bar did not worked also. Most important, despite my repeated notifications to the reception staff and to the house keepers to call a technician to repair it, no one was appeared during my 3-night stay neither an answer to me regarding my repeated request. All the above mentioned problems mean that either staff of room service do not check at regular intervals if everything in guest room is in good condition and functional, or the management of the hotel has no interest regarding the overall condition of the hotel and the sufficient training of the staff. However, from the other side room rate was very high compared to other hotels in the area, not justified from the overall picture of this hotel and the problems encountered and not resolved. A disappointment from an Intercontinental hotel...
I am certainly partial to Intercontinental hotels. This was my second stay here. Great cafe and bar. Classic, timeless and luxurious rooms. I will miss this hotel when the redevelopment begins- if it ever does. I hope the new hotel maintains the same atmosphere, but with upgraded rooms.
Firstly the hotel is very well located and is a 10-15 minutes to the city centre. The hotel is beautiful..loved the rooms...the breakfast buffet was elaborate and delicious. Love the variety of tea's they had.