4.5
Very Good 1498 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A luxurious five-star hotel in the heart of Austria's illustrious capital, with breakfastEnjoying Michelin-starred dining with fabulous city views at Le Ciel by Toni Mörwald
  • Pampering yourself at the state-of-the-art Grand Spa 605, with steam rooms, a sauna and more
  • Fueling up for sightseeing adventures with a lavish buffet breakfast in the mornings
  • Booking a stay in December to witness Vienna at its most magical

What To Know

  • The hotel puts you within walking distance of Vienna's most historic buildings, including the State Opera House and Hofburg Palace
  • Free WiFi is extremely slow; you can pay extra for a faster connection
  • There's an onsite spa but no swimming pool
Lobby restaurant function hall conference hall dining table

Overview

Glitz, glamour and Michelin-starred dining at a Leading Hotel of the World in the heart of Vienna

The Lowdown

Widely renowned as one of the finest hotels in town, the glamorous Grand Hotel Wien, a member of the Leading Hotels of the World, epitomizes old-world charm and Belle Epoque opulence. Staying here, you’ll be following in the footsteps of the illustrious guests who’ve graced the property over the past 150 years, including Johann Strauss, composer of the famous waltz “The Blue Danube.”
Behind its beautifully preserved façade (designed by renowned architect Carl Tietz), you’ll discover ornate period features blended seamlessly with modern conveniences. Highlights include the impressive lobby, with it’s marbled floor, glittering chandeliers and grand sweeping staircase, as well as the flagship Michelin-starred Le Ciel, with its panoramic rooftop terrace. If that’s not enough for you, you’ll find four other restaurants, a sublime spa, two inviting bars and elegant guest rooms adorned with silk-covered walls and antique furnishings.

Rooms

Decorated in soft hues of green and yellow, Deluxe rooms exude classical elegance, with extravagantly draped floor-to-ceiling windows, period furniture and plush carpeting. Each room also features a lavishly appointed marble bathroom stocked with Penhaligon’s

Dining

The hotel boasts five restaurants, the stand-out being the Michelin-starred Le Ciel by Toni Mörwald, which offers spectacular views from its seventh-floor dining room. Here, you’ll savor gourmet delights, such as langoustine with pumpkin, Moujean tea and chili. Elsewhere, delicious sushi and other authentic Japanese fare is available at the super-chic Unkai, Middle Eastern delights tempt at Yalla and traditional Viennese cuisine can be enjoyed at the Grand Brasserie.

Spa

Exposed brickwork and Spanish mosaic tiles combine with the latest modern technology in the 2,150-square-foot Grand Spa 605, where you’ll enjoy the use of a sauna, a steam room, a relaxation area with mood LED lighting and a gym. The massage and beauty treatment menu here is among the most comprehensive in town.

Location

Grand Hotel Wien is conveniently located right in the heart of the city, putting you in prime position to enjoy all that this regal European capital has to offer. If you’re interested in Vienna’s illustrious music scene, you’ll want to visit the famous State Opera, Musikverein and Jazzland – all within walking distance. If museums are more your thing, you can enjoy the Natural History Museum, the Belvedere and the stunning artwork at Kunst Historische. And, if you’re more inclined toward the city’s incredible shopping, don’t worry – some of the city’s most upscale shopping streets, such as Ringstraßen Galerien, Kärntner Straße, Graben and Kohlmarkt, are just a short stroll away.

How to Get There

Grand Hotel Wien
Kaerntner Ring 9
Vienna, 1010 Austria

Reviews

4.5 Very Good 1498 Reviews
Celebrate good times
SmiffsofG

We stayed at the Grand Hotel as part of our parents 60th wedding anniversary celebrations. We were looked after by Jori Rijkers who organised a few very kind touches to help us all enjoy our trip and make our parents feel even more special. Ambience and location of the hotel are fantastic and prices are what we have come to expect from staying at a luxury hotel in a European City Centre.

Four and a half stars, but no more.
MatthewJB

This could be fabulous five star plus hotel but for a few niggles that just would not go away. Check in was friendly and efficient and the stay began well. The room was as expected, probably a little larger than anticipated. Air conditioning worked fine on the first evening (it was hot). All good. Gym is well equiped, including cold water dispenser and refrigerated towels (nice touch). So far so good. First morning’s breakfast was fine, although a little disappointing after the Hotel de Paris in Prague (our previous hotel). Second day the electricity in the room shut down briefly, but nothing to worry about. Then the air-conditioning seemed to go haywire for the next 24 hours. On off, on off, all night. Loudly. Very irritating. It seemed to stabilise after a day or so. In room wifi using room credentials just did not work at all in five days. Reception helpfully provided voucher codes and this worked seamlessly. The printer in the Business Centre did not print, and again the Reception staff helpfully offered to print train tickets, etc. The terrace bar is ok, as is the adjacent indoor area, although I agree with a previous reviewer that the low ceiling detracts from the overall bar ambience. Housekeeping staff are amazing. My pet hate in hotels is the timing of housekeeping. Out for a whole day of sightseeing, back to the hotel at 4 pm, only to find that housekeeping then want to clean the room. Not here. The room was cleaned while we were at breakfast each morning - simply a godsend. Full marks to the Head of Housekeeping for this scheduling. Breakfast was the only major niggle - coffee that had to be ordered two or three times, the delay in the hot breakfast materialising and used crockery that wasn’t taken away. Breakfast started the week well but fell apart during the course of the next few days. There are sufficient staff, they simply need to be better organised. The bill was accurate and the hotel photos are a good representation of the hotel and its facilities. Overall, the staff are very helpful and friendly, especially housekeeping.

Fantastic Customer Service, Amazing Hotel
robertsilver77

The staff at the Grand Hotel Wein really know how to go above and beyond. Every staff member we interacted with was professional, friendly and were more than happy to help with everything.
In particular, one man at reception (we regret we didn't get his name...) called a local schnitzel restaurant - Figlmueller - to book us a table. We had already tried to reserve online but it was fully booked, and after the staff member's telephone conversation he also confirmed it was full... However, as he knew the manager he was able to secure a table for the two of us! We walked around the corner to the restaurant, straight past the long queue and sure enough the manager was expecting us. That is what you call 5* service.
It was also my birthday during our stay, and the staff had wasted no time in organising a bottle of their champagne placed in the room whilst we had been out for the day, along with a lovely birthday card from them. This was a brilliant touch to an already great trip.
I could go on about these lovely details and how great the staff were, but I will of course run through some of my observations on the hotel facilities:
- The room was VERY spacious (more space than we even have at home!), had a lovely balcony for enjoying wine in the evening in the nice weather, had a generous minibar, and a very comfortable bed.
- I loved the fact that the bathroom featured a 'his and hers' sink setup, and also had a toilet separate from the shower which was useful.
- The shower itself was brilliant, with a choice of a powerful overhead 'rain' shower, or a detachable shower head.
- The hotel has a good gym which we made use of a number of times, and a sauna/steam room area which is a nice touch.
- The breakfast was astonishing. There is a great range of cold foods to choose from, and you can order (at no extra charge) hot dishes/drinks to be served at your table. There is also, interestingly, a Japanese breakfast section which we chose on 2 of our 3 nights as we are partial to a good miso soup, grilled salmon and rice!
- The Kavalier Bar is a lovely bar area where you can get all sorts of cocktails and drinks to relax with in the evening. I was happy to be able to order one of my favourite whiskys (Yamazaki). However, one downside to the bar is that it is a smoking area so there are people that go in there for a smoke, which seems quite old fashioned and is not great.
- The Unkai restaurant on the top floor is top notch. We had an amazing sashimi meal with some delicious riesling wine. This was probably some of the best Japanese food I have had outside of Japan.
- In the afternoons/evenings there seems to be a regular pianist that comes in and plays in the lobby. This creates a really nice atmosphere as you are passing through, or if you are stopping at the lobby cafe for a snack/drink.
- The hotel itself is also very well located near lots of great sites such as the State Opera House and lots more.

I could probably go on praising the hotel, but I should probably try to provide some constructive criticism also. I really had to rack my brain for these negatives and they definitely didn't impact on our stay, but in the spirit of honesty here goes:
- The channel selection on the TV is not great, it is mostly just news channels so if you want to relax in the room there really is not a lot to watch. Films of course are available but obviously at a cost.
- As mentioned above, the Kavalier Bar is a smoking bar, which is a negative for us.

All in all, this is the sort of hotel it is definitely worth splashing out on for a special occasion, which was the case for us as it was my birthday. We would definitely hope to stay here again on another special trip, perhaps an anniversary or another big birthday. There is so much to do in Vienna I have no doubts we will return, and if we can stay at the Grand Hotel again, all the better!

A HUGE thank you to all the staff who looked after us, and especially the lovely man that booked our table at Figlmueller. We hope to see you again some day!