Very Good 5428 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet


  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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property living room Suite condominium nice home lighting Lobby overlooking flat



With a stay at Grand Hyatt Melbourne, you’ll be centrally located in Melbourne, steps from Regent Theatre and minutes from Athenaeum. This 5-star hotel is within close proximity of Forum Theatre and Capitol Theatre.


Make yourself at home in one of the 550 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages. If you’re looking for recreational opportunities, you’ll find an indoor pool, a spa tub, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in Melbourne? This hotel has facilities measuring 9688 square feet (900 square meters), including a conference center.

How to Get There

Grand Hyatt Melbourne
123 Collins Street
Melbourne, 3000 Australia


4.5 Very Good 5428 Reviews
Extremely Poor Front Desk Service!

All Grand Hyatt Hotel Service are tops all over the world but not for this Front Desk Service of Grand Hyatt Melbourne Hotel! Left hotel 9.30am and when we returned 2pm the hotel Room was not cleaned! Walked to Front Desk where two staff, Trent and Robin were on duty to complain and asked for the room to be made asap as we sit at the Lobby to wait. The reaction of these two men showed no sign of any apologies to hear our complain but took the complaint as ‘matter of fact’! When my wife commented to them that she was disappointed that this ‘Grand Hyatt’ was worst off than ‘Hyatt Regency’ they were expressionless again without any sign of regret or try to apologise! Later at the Front Desk, David who was on duty when we went back to complain was very good and apologetic and we appreciate his sincere attention and recovery effort. Kate Byrne (Duty Manager) and James Tan (Guest Relations) were also very good. It’s a pity that our stay was spoiled by these two unfriendly uncaring attitude Front Desk staff!

Very comfortable hotel

I decided to stay here when I found that the accommodation price was competitive with the place I usually stay and it has the advantage of a loyalty program and I was pleased with the experience. Check in was warm, efficient and friendly, the room was spacious, clean and comfortable and the bed wonderful to sleep in. The bathroom amenities was useful and the shower excellent. A bonus that I always look for in hotels is that the iron was a good steam iron so I could iron my clothes properly!

Starting to get run down

The check in staff forgot to text us when our room was ready. The room smelt of cigarettes, so we had to request a different room. That room’s curtains were falling down. The hotel seems to be starting to get a bit run down.