4.5
Very Good 1194 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
conference hall auditorium billiard room recreation room function hall meeting convention center

Overview

Location

A stay at Fiesta Americana Veracruz places you in the heart of Boca del Rio, convenient to Andamar Lifestyle Center and World Trade Center Veracruz. This 4-star resort is within close proximity of Plaza Las Americas Shopping Mall and University of Veracruz.

Rooms

Make yourself at home in one of the 233 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a sauna. Additional features at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

How to Get There

Fiesta Americana Veracruz
Blvd Manuel Avila Camacho S/N
Boca del Rio, 94299 Mexico

Reviews

4.5 Very Good 1194 Reviews
Mediocre
Reviewed 2 weeks ago

Average rooms, clean, a bit dated and not very spacious bathrooms. We’re promised a terrace/balcony but never got it. Food is very average. Veracruz isn’t known for its beaches but it was very quiet in front of this hotel. You could walk out for 500 m with the water barely up to your waist. Pool isn’t heated so beware in cooler months.

Overnight stay
Reviewed 1 month ago

I stayed overnight on nov 10-11 2018 and Jan. 6-7 2019
To be honest the 1st time it wasn't as smooth as the 2nd time.
My 6th year old daughter left her I-pad charger on the wall and of course I left at 7 am to the airport and I knew I forgot it at the hotel but I thought I lost it forever, to my surprise I received an email from the concierge saying that I left an item behind they could shipped it to my address or they will hold it for 3 months at was up to my discretion.
I was very surprised and very happy.
It is the little things that count that will keep me coming to the same hotel because they care and the great service.
Special thank you to David who did whatever at took to get my charger back, and the bell boy very friendly who took my luggage to the room.
Also to the person who greeted me when I arrived with my mom and brother in a taxi.
I hope everyone else who works there get inspired by their example.
Also thank you to the waiters who were very nice to me & my family. Always smiling and asking if everything was ok or we need it anything else.

Family vacation
Reviewed 1 month ago

Although checking was a little dissapointing due to delays due to room availabitity, the staff made every effort to ensure we had a pleasant stay. Hotel was going some renovations during our time there, but not a major problem.

Service lacking
Reviewed 2 months ago

Beautiful place and friendly but service in general was not good.
1. Check in is at 3pm. We arrived at 5pm and they didn’t have our rooms ready until 7pm. (We had made reservations months before.)
2. We ate in the restaurant for dinner. Ordered steak. Asked four times for knives and didn’t get them until after we had finished eating.
3. For our breakfast buffet, they over-charged us by $100 and it took them until 3pm to correct the overcharge.
4. We ordered churros and ice cream for dessert, room service. Took 40 minutes to come and the ice cream was completely melted. We asked them to bring new ice cream. 40 minutes later we had to call to have them remember to bring the replacement. Came with no spoon. We finally just went down to the bar to get the spoon rather than wait another 40 min and the ice cream to melt again.

Last week we were at the Fiesta Americana Galindo in Queretaro and it was amazing, with terrific service. This one in Boca del Rio is just not good. Beautiful scenery and no one is rude but they just seem not to have a good sense of good service.

All went as planned
Reviewed 3 months ago

apart from the sales people, this time our vacations went as expected. We were pleased with little details like small plate of desserts and some cookies we received as well. We think that menu prices are a bit high.