Castelo Hotel Boca del Rio Veracruz
- Free WiFi
- Kids Club
- Parking On Site
When you stay at Castelo Hotel Boca del Rio Veracruz in Boca del Rio, you’ll be connected to the convention center and minutes from Plaza Las Americas Shopping Mall and World Trade Center Veracruz. This 4-star hotel is within close proximity of Andamar Lifestyle Center and Mocambo Beach.
Make yourself at home in one of the 141 air-conditioned rooms featuring LCD televisions. Your memory foam bed comes with down comforters. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Boca del Rio? This hotel has 2920 square feet (271 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
How to Get There
So I book this hotel on trip advisor and book 2 rooms without a problem. As you can see the confirmation is attached to the photos.
I arrive after a 6 Hour drive from Mexico City at 9 o’clock at night and I’m extremely tired and find out that their hotel is oversold and there are no rooms. I tell them I have a reservation but they said they’re sorry they are full.
Being as VeraCruz is a Beach town on the weekend you can imagine that all the hotel rooms are booked. I asked the receptionist abd then the night manager what do I do since I need two rooms and she states there are no rooms. However three people come in and check in after I am there and get rooms. When I ask her why they got rooms, she says because they already paid for them. I showed her my trip advisor confirmation with my credit card and she said that since they didn’t take a deposit it wasn’t paid for. I again get the blank stare of helplessness
I ask her what her plan is since I don’t have a reservation anywhere in the city and she says she sorry that she can’t help me. She said she’ll try to make some calls for me which she called one or two hotels and said I’m sorry there are no rooms in the city. Im basically screwed.
I asked to call her manager and she states that he’s not on duty nor is the general manager. She refuses to let me talk to anyone but her. So it looks like a nice hotel but the customer service is absolutely the worst. Do you self a favor and ignore this place if for nothing else because of their lack of professional behavior.
Look at my reviews. I review A lot of places and have a lot of readers. I also don’t leave a lot of negative comments. I had to drive an hour and a half and 100 km on a dangerous poorly lit road exhausted to Xalapan to get a room. Because they reserved more rooms then they had available. I even show them the TriP Advisor page that states they had five rooms left but they still will not budge. They said it was incorrect
If you are the manager this place think very carefully before you contact me. Have a solution not an excuse and not an apology. I do not give out bad reviews unless they are truly wanted and in this case I can’t think of a better place to get it.
If you think you have a reservation think twice. They will only give you a room if you have paid for your room in advance although that is not printed anywhere.....maybe.
Trip advisor, they state that you are not a reliable service why let them list with you? So I’ve got a headline for them. If you don’t think Trip Advisor is reliable or is wrong, don’t use them. Don’t post on them. You are dishonest, unprofessional, and heartless. I hope At least 100 people read this post and decide not to book with you because of your lack of professionalism.
They put us in “the last available room”, terrible noise isolation, we were next to a group of friends which did not stop making noise, we called the front desk at 11:30pm to let them know, they send security and did not manage to make them low the tv volume and screaming in the corridor, at 12:30am we called again and security went up again, we felt asleep,at 1:00am we were awoken by tv noise, called again front desk and told them we wanted another room and suddenly they were able to get us one far from the noisy group... found unacceptable been unable to sleep because of the noise and management unable to control noise level at their facilities, they could have put us in a room far from the group in the first place or provide us with that solution from the first call they received from us. Just avoid staying here if you’re on business and need to have a restful night sleep.
Had I known I would have been met by unfriendly, rude front desk staff due to my 3am arrival I would have just slept at the airport. During a high demand season I didn't want to risk getting turned away from the best hotels on the strip so I reserved at Castelo. Arriving with a family member who was waiting in the car, I had the security walk me back inside like a criminal due to the fact he was not on the reservation. After charging me about the price of the room for 1 extra person and watching me get out of the car, you would think he would have left me alone buy no. He began to rush me to my room as we walked up the stairs..what a joke. Any other hotel you will not have this problem. The rooms are outdated, dirty and this place is supposed to be new? Never coming here again.
I enjoyed my stay in this hotel, the rooms were tidy and the staff helpful. While I went out to see some work related stuff my wife was able to go to the mall that is crossing the street. The only thing I would have liked is that it had a beach. I recommend the Brunch on sunday.
I am a regular traveller to Boca del Rio, usually booking at IHG Hotels, however due to the high season I was forced to experiment.
The hotel in general has a nice appearance, the rooms are clean and cozy.
My bad experience started with the unexperienced or untrained personnel. I checked in at 8:00pm, after a 8hr driving trip, just to find out that the pool closes at 8:00pm. The given reason for closing the pool this early was that it's normal here in Veracruz. However, last time I stayed at Holiday Inn, we stayed late at night in the indoor-temperature-controlled pool. I understand this, my kids don't!!!
The room's safe had no batteries (the bell boy told me in advance), however no action was taken before we entered to the room.
The hot water had a long delay to flow in the 4th floor.
Basically my feedback for the hotel is to improve customer satisfaction by training the staff in focusing in the guest.
My suggestion for the travelers, if you are looking for an exciting lodging, choose another hotel (A franchise one: IHG or Hilton), while you are traveling the less problems you have is better. The price vs the service is no worth it!!