JW Marriott Venice Resort & Spa
What We Love
- Hopping onto the complimentary water shuttle that drops you at the iconic St. Mark's Square
- Indulging with a rejuvenating treatment in Venice's largest spa
- Gorging in all the restaurants with your generous dining discount
What To Know
- Designed by Italian architect and designer Matteo Thun
- Cool off with a dip in the rooftop pool, overlooking Venice and the waterfront
- The boat shuttle runs every 20 minutes
- Handicap Accessible
- Kids Club
Venice is a beguiling and romantic city, packed with impressive marble palaces and historic cultural landmarks that dot its picturesque lagoon. This unique Italian landscape spans no less than 117 islands, a private one of which is home to the JW Marriott Venice Resort & Spa. With 250 rooms and suites, all designed by Italian architect and designer Matteo Thun (think soft furnishings, generously sized windows, and separate living areas and ensuite bathrooms), this stunning resort takes a no-holds-barred approach when it comes to facilities. Rejuvenate with a body scrub or wrap or indulge with a couples’ massage or a facial at the spa, a serene oasis with plunge pools, a steam room, and therapy baths. The resort also offers four restaurants and four bars to suit your mood. Head to Cucina Daily Restaurant for breakfast, and grab lunch or dinner at Sagra Rooftop Restaurant for wonderful views over the lagoon. There’s a poolside bar, a lounge bar and a garden grill, plus a delicatessen just a few steps from the boat, so you can snag a classic Italian coffee before heading into Venice.
In the Area
Despite its relatively small size, Venice harbors a wealth of architectural and artistic masterpieces. A complimentary boat shuttle departs the JW Marriott every 20 minutes bound for St. Mark’s Square, Venice’s beating heart. From there, the city’s most iconic sights are all within walking distance, including Doge’s Palace, the Campanile, and the Grand Canal. Art lovers won’t want to miss the Peggy Guggenheim Collection and its portfolio of early 20th-century masterpieces by Picasso, Braque, Dalí, Miró, Pollock, and more. Another must: an excursion to the outlying island of Murano, home to Italy’s famous glass-making masters.
How to Get There
Stayed here for 4 nights as part of a conference.
Make no mistake, this private island resort is incredible. We arrived on water taxi daily, docking into the hotel was reminiscent of James Bond movies.
The views from the top of the hotel, near their "infinity pool", was breathtaking.
The hotel is super new, everything looks and smells fresh from afar.
Our room shower was first broken. They fixed that. And then the shower was too cold. I wouldn't expect a 5 star resort to have that many technical problems.
Moreover, the service / cleaning was shoddy. Every day, coming back into the room, I'd see my luggage and clothes rearranged in a hap-hazard fashion, and my roommate's clothes mixed with mine without much mindfulness and care.
I think normally, this hotel will still count as among the greats. But given its price point and its 5-star-private-island-resort status, having repeated shoddy equipment and poor service doesn't live up to the standard. Hence my 3 star rating.
We stayed at the Marriot twice last week and unfortunately we had a very negative experience both times. The property itself - an island in the Venice lagoon - is a great proposition although the extensive gardens are not being properly maintained.
However the service experience was very disappointing. For example:
1) the check in desk was very disorganised. People were jumping the queue, staff stopped working with one customer to consult on another customer at check in leading to further delays, check in staff "disappearing" into the back office for 10+ minutes. Meanwhile "greeters" were walking around apologising for the delay
2) we finally got to the room and turned on the kettle to make a coffee and all the power in the room blew. Waited for an electician to arrive and reset circuit breakers (apparently this happened to my wife last time she stayed there)
3) we went to the roof top pool to relax. Not a big space but good views. No sun lounges available but watched in frustation as some people we using two sun lounges (one by pool, one further back) - told by attendant please stand in the sun for next 20 mins when we might have something
4) when to dinner at restaurant - food very slow coming - multiple apologies from staff - when it arrived it was cold. we sent my wife's meal back - when it came back she couldn't eat it. To be fair they did not charge us for her meal. However she was up all night with stomach problems.
5) when we left on second visit they forgot to put our bags on the shuttle boat. We followed the exact instructions given to us at check out time. I then spent 20 mins on the phone trying to get through to the hotel to have the bags shipped on next boat - completely chaos between the boat crew, front desk and dock people.
As an experience it was very disappointing. We did notice the staff were very quick to apologise - clearly they have had lots of practice
The JW in Venice is a beautiful hotel. We had a corner room which enabled us to see beautiful sunsets. The bed was very comfortable, but we didn’t like the pillows. The bathroom was clean and well stocked except for wash cloths. The exercise facility is well equipped. The breakfast is sumptuous and well staffed. The water shuttle to the city is comfortable and right on time. Early departure and late arrival are problematic in that you have to pay extra for airport transfers. It is a gorgeous, well maintained property with a very helpful staff. We would happily stay there again.