What We Love
- One of the few five-star hotels in Venice, near St. Mark's Square, with breakfast and moreDining at MET restaurant – totally worthy of its Michelin star
- Plush décor in rooms that take Venetian glamour to another level
- The lagoon-facing setting, just steps from the Bridge of Sighs and Doge's Palace
- The unique history of the palazzo; Antonio Vivaldi gave music lessons here when it was an orphanage church
What To Know
- Excellent free WiFi
- Located just a short walk along the Grand Canal from St. Mark's Square and Doge's Palace
- You can easily request water taxi service through the hotel
- Free WiFi
- Handicap Accessible
With a stay at Hotel Metropole in Venice (Castello), you’ll be minutes from Naval History Museum and St. Mark’s Basilica. This 5-star hotel is within close proximity of Venetian Arsenal and Bridge of Sighs.
Make yourself at home in one of the 67 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and bidets. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services. This hotel also features babysitting/childcare (surcharge) and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
How to Get There
Stayed at the Metropole, Venice in September 2019. This was our fist time in Italy, so my husband and I had lots of questions. The hotel staff was amazing answering questions and arranging a walking tour for the day we arrived.
The room was very clean and a comfortable bed.
Location had easy access to everything we wanted to see.
Outstanding hotel. Brilliant location, perfectly decorated, excellent staff. We stayed to celebrate my 50th birthday & it was everything I wished for. 5 star luxury. Will definitely return. I love Venice & this hotel.
There are some good things about this hotel which I will mention in fairness. But I must start with an explanation of the low rating. it is based on how they handled the fact that we left two days earlier than planned. We originally booked for eight nights through American Express but a month ago decided to leave two days early to travel to Florence. I have no idea whether American Express failed to make the adjustment (who knew we changed our plans because we booked the Florence hotel through them and obviously can't be in two hotels in two different cities at the same time) or whether there was confusion on the hotel end. The cancellation policy for this hotel is 48 hours prior to arrival.
I guess this gets us to the existential question of the meaning of the word "cancellation." I wanted to cancel the last two nights. Since the person who checked us in thought we were there for eight and I said six, that was more than enough notice. Unless they interpret cancellation to mean "any changes not made 48 hours before you show up" mean a penalty. When I checked out I was charged for two nights at 807 Euros per night . Ridiculous.
I spent more time than I wanted to on the phone with Amex and dealing with the hotel. All I was told by the hotel was that "It's American Express's fault." I'm thinking "Gee, this is one of the top rated hotels in Venice and was recommended by Amex. We're still in the high season. Is their business so bad that they need to gouge me for two more nights?" I guess that will pay off in the short term--maybe. Suffice it to say, I'm never coming back.
Had they been more rational and gracious about leaving in six days rather than eight, I could have overlooked other things. The hotel is a bit shabby and long-in-the-tooth. Or the fact that we paid for a lagoon view and were given the choice of a garden view and a lagoon side peak. Maybe they gave us a worse room because they knew we were leaving early. I could have also overlooked the fact that they booked a loud private dinner right next to the restaurant when we dined there last night. All of the guests complained. One woman asked for her food order to be sped up so she could leave.
If you don't mind a hotel that is indifferent to developing long-term guest relationships, it does have its good points. The food in the restaurant was superb. The service was professional if a bit slow (maybe because of the loud private party which they said they couldn't do anything about). It would have been wiser simply to close the dining room for the night.
The Oriental Bar is quite nice with good drinks and very good service.
The location is a convenient one, right off the lagoon so kind of chaotic when you go out in the morning, near a charming neighborhood with good restaurants.
Venice is a remarkable city which we visit often. There are plenty of other highly-rated hotels that are conveniently located near nice neighborhoods with good restaurants. My wife and I look forward to trying one of them on our next trip to Venice.
And putting the bad memory of Metropole Hotel out of our minds for good.