What We Love
- One of the few five-star hotels in Venice, near St. Mark's Square, with breakfast and moreDining at MET restaurant – totally worthy of its Michelin star
- Plush décor in rooms that take Venetian glamour to another level
- The lagoon-facing setting, just steps from the Bridge of Sighs and Doge's Palace
- The unique history of the palazzo; Antonio Vivaldi gave music lessons here when it was an orphanage church
What To Know
- Excellent free WiFi
- Located just a short walk along the Grand Canal from St. Mark's Square and Doge's Palace
- You can easily request water taxi service through the hotel
- Free WiFi
With a stay at Hotel Metropole in Venice (Castello), you’ll be minutes from Naval History Museum and St. Mark’s Basilica. This 5-star hotel is within close proximity of Venetian Arsenal and Bridge of Sighs.
Make yourself at home in one of the 67 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and bidets. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services. This hotel also features babysitting/childcare (surcharge) and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
How to Get There
My wife and I took a lovely trip to Italy and visited Rome, Florence and Venice. Our trip was from September 24 to October 8. We stayed at lovely hotels in each city. However, our stay at this hotel, which we were really looking forward to, was not what we expected. We arrived on October 4, 2018. We were given a beautiful room on the water. However, the room was very warm and when we inquired about air-conditioning we were told the hotel turns off the air-conditioning in October. So we opened the windows to get some fresh air and try and cool off the room. At night we were attacked by mosquitoes. My wife and I had multiple bites. We complained to the front desk after waking up around 2:00 am scratching 5 to 10 mosquito bites on each of us. It was an awful night and we hardly got any sleep. I asked to be compensated for the $552 charged for that night. They moved us to a room by the garden and it was not as hot but still warm. After multiple emails to the hotel after the stay they have not replied or given me any kind of compensation for that horrible night of being attached by misquitoes. Therefore, if you are thinking of going to this hotel in October, I would advise you to pick a different hotel so you can be guaranteed air-conditioning to make your stay enjoyable, especially for the price of room each night.
My room has amazing views and the size is huge. It's a very Venetian style design like what you would expect. It may be a tad old, but the very friendly staff were all professional and eager to assist. I gave everyone a big thumbs up including the front desk, concierge and bar staff.
The amenities are of good quality and replenished daily. I don't prefer the shower over the tub arrangements meaning it is quite easy to splash water all over the bathroom without a proper curtain or full length door, though it seems to be quite the norm in Europe.
I also have some problems with their electric sockets since they use the slimmer 2-pole round pin wall sockets. The problem is that most of my adapters, though also round pin ones, are thicker than those in the hotel. Luckily I had another universal adaptor which had slimmer pins making it possible for me to charge my devices. Perhaps they used slimmer sockets in the older days?
Location can't be beat. It is right next to Ponte dei Sospiri. Every morning when I open my blinds and windows I can see herds of tourists. Luckily I encountered no noise issues at all during my short stay.
All in all, a wonderful hotel offering good value for money. I highly recommend it.
Old world quirky hotel with old world rooms and bathrooms. Very good quiet breakfast and tasteful dinner. Front desk staff somewhat pretentious and condescending, perhaps it was because we were with a small tour group which covered all gratuities and staff thought we would most likely not be returning. If and when we do return to Venice, it will not be to this hotel. Pro – proximity to St. Mark’s Square. Con – proximity to St. Mark’s Square. For us proximity to St. Mark's Square and cruise ship crowds was a con.
This hotel has a mystic atmosphere from the very first moment you enter in. All the hotel has a very imaginative decoration, including the rooms. We liked it for its uniqueness. Our room was large enough and exceptionally beautiful decorated. The only pitfall was that it was looking to the small pedestrian road and with another high building close to it, the room in the day (without lights) was gloomy. The garden is really picturesque. The breakfast was simple and fine with us. At the dinner the food was really tasteful and the service was excellent. In general, the service was very good. It is very well located in the centre of Venice, about 5 minutes walk from St. Mark's square and on the Grand Canal.
This hotel may have been great once, but cannot now justify its 5 star rating, other than by the prices its charges. For almost 400 euros, I had a smelly, internal room without a view and without breakfast. The breakfast at 35 euros is a lot to pay for a cup of coffee and a croissant. There is a Michelin star restaurant in a narrow chilly room with 7 tables. At 165 euros a head, this is to be avoided.
On departure the receipt was flicked vaguely in my direction, indicative of the poor quality of service in this place.