4.5
Very Good 9348 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Catalonia Royal Tulum – Adults Only – All Inclusive in Xpu-Ha, you’ll be on the beach and convenient to Xpu-ha Beach and Bel Air Animal Park. This 4-star resort is within close proximity of Cenote Cristalino and Ecopark Kantun Chi.

Rooms

Make yourself at home in one of the 288 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private furnished balconies. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature hair dryers and bathrobes.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a nightclub, an outdoor pool, and a spa tub. Additional features at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 7 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a computer station, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Catalonia Royal Tulum – Adults Only – All Inclusive
Carr Cancun Chetumal Km 264 5
Xpu-Ha, 77790 Mexico

Reviews

4.5 Very Good 9348 Reviews
Amazing 2 weeks!
biizcuit

My fiancée had an incredible time at the Catalonia Royal Tulum celebrating our engagement. Being a gay female couple we worried about how we would be perceived however we were treated no differently to any other couple, and found many other gay (male and female) couples who felt the same, we felt extremely safe!

We decided to upgrade to when we arrived, and Jesus kindly upgraded the upgrade for free as an engagement present. It was really appreciated as the room was beautiful (Room 5201). It was made even more beautiful by the maid Victoria and her team.

Upgrading was highly worth it, breakfast and lunch at BLoved is well and truly worth it! Thank you specifically to Juan, Angel, Rosario, Fabiana and Julio for being incredible people! You made our stay even more enjoyable! Your insight was helpful and we loved getting to know you more.

Also want to thank Dianey for her incredible service and Quatzabel and Tanner, for their service as well all of them so smiley friendly and helpful!! For Isaias for our special drinks that went down a treat and Eric for all the pretzels! We loved the Margarita Bar because of you both!

Another thanks (sorry) to the photography team specifically Elias and Cosmin for capturing us so beautifully!

For trips we highly recommend Tulum and Chichen Itza beautiful and so interesting. If going with TUI we recommend the Tulum Eco Beach and Chichen Itza Tour. Chichen Itza was an early start (5am) but so sooo worth it. Our TUI rep Vanessa was amazing, so helpful and her suggestions were fab!

We do however have some suggestions for the Hotel (hence 4 stars rather than 5), unfortunately i couldn’t eat anything at BLoved for dinner as it was mostly things i was allergic to (allergies to fish, raw tomato, nuts and banana) so some variety there would be really good! That being said all restaurants were very attentive to allergies which was great!

We were also not keen on the Mexican restaurant we unfortunately didn’t enjoy the food there but this may have been because of our tastes, and British ideals of Mexican food may be very different. Another note would be the evening entertainment.. during the day was amazing especially Aqua Gym with Rosa and Susie! However the evening entertainment was slightly disappointing with shows starting at 9:30 (sometimes later) we felt they could have been better especially with Rauxa being so incredible (if you get chance go it was an incredible evening with amazing food!). For example the Broadway show could be sung live! We felt there could have been things going on between 8:00-9:30 to keep you there other than the bands! Such as quizzes, games etc.

Great staff, shame about the rest.
peter84-10

Overall the hotel was nice, the pool and staff were good. It’s a romantic retreat setting. The hotel is very open at the lobby so there is not air conditioning.

The rooms were basic, they aren’t very luxurious. They were very clean and the bed was huge and comfortable. The rooms are dark and there’s no view from the balcony. There is lots of mangroves and trees which was pretty at night but very attractive to the mosquitoes.

The pool was clean and very warm. You didn’t have to get up early to get your lounges which was good. The beach was lovely and the staff did well to keep the seaweed down.

Where to start with the restaurants... there were a lot to choose from but ended up with only one that was edible! The steakhouse was great but you can only have so much steak!
The Asian is not covered, it started to rain and we were expected to sit there and continue drinking our drinks filled with rain water and puddles on our seats.
Some nights we would eat a larger lunch and skip dinner. Breakfast was ok, but not enough teapots and didn’t remember we would like milk with our English tea.

The room service was shocking. It was including in the price but the food was horrible, soft undercooked pizza and if you ask for cake of the day, don’t bother as for 11 days it was a brownie.

In the evenings, the entertainment (if you can call it that) was boring! It was the same each week and we saw one show which they couldn’t sing or dance in time. The live music, which wasn’t often would finish at 9 which was way to early when theses not much else to do!

The bars didn’t have a lot of sitting and the drinks were very hit and miss. Some bartenders didn’t know what the cocktails were and considering they are known for their tequila, they didn’t have any flavours. Also didn’t have all the cocktails on the menu.

The staff overall were friendly and helpful. We had a birthday and anniversary to celebrate which they went out there way to put banners on the door, a cake and some champagne in the rooms. Quetzabel was the perfect hostess, she couldn’t do enough for us as a family and brought out a birthday cake and got the staff to sing happy birthday, which was very thoughtful.
Tipping is an option but the staff were friendly enough without the tipping, if you did tip, they were very grateful.

Overall the staff were great. The hotel is very geared towards a relaxing retreat, with no entertainment and lack of food choice. They are very keen to get you to upgrade (which has four different options) and an overrated show for the price.

Okay hotel.
Deanandhan

Recently stayed here for our 1st wedding anniversary and my father in laws 50th birthday. First thing I must say is the customer service is 10/10 especially thoughtfulness. We had banners , cake and champagne delivered to the room without even asking. The staff was very friendly and treated you like a friend.
The rooms was basic and nice but the only draw back was very dark due to jungle surroundings.
The restaurants were very bland and boring only good one was the steak house !
Entertainment was very poor and boring and only on a weekly rota. There were not enough seats neither.
Pool was very lovely and warm, with a beautiful beach, staff did very well to keep sea weed away.

Don’t ask for photos as try charging us 400 dollars for 60 photos as a package. Which is a rip off !

Overall I wouldn’t advise this hotel as I think there is better for the money!