4.5
Very Good 7991 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Catalonia Royal Tulum – Adults Only – All Inclusive in Xpu-Ha, you’ll be on the beach and convenient to Xpu-ha Beach and Bel Air Animal Park. This 4-star resort is within close proximity of Cenote Cristalino and Ecopark Kantun Chi.

Rooms

Make yourself at home in one of the 288 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private furnished balconies. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature hair dryers and bathrobes.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a nightclub, an outdoor pool, and a spa tub. Additional features at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 7 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a computer station, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Catalonia Royal Tulum – Adults Only – All Inclusive
Carr Cancun Chetumal Km 264 5
Xpu-Ha, 77790 Mexico

Reviews

4.5 Very Good 7991 Reviews
Good value for the money.
Reviewed 4 hours ago

Everything and everyone was excellent except for the food and drink. The alcohol was the worst I've had at any resort. The breakfast and lunch were mediocre. They kept trying to get us to upgrade to the privilege package for $20 usd per day but on principle, we didnt want to pay extra just to get standard-grade food and drink. Dinner restaurants were all very good though, as was the coffee.

Not Quite There
Reviewed 1 day ago

We travelled at the end of April for a two week stay.
A long transfer ( 1 hour and 15 minutes) and we were the only two dropped off at the hotel so check-in was fairly quick. The receptionist went through everything at 100mph so any vital details were missed, but we got the gist.
The reception area is open plan and pleasing to the eye when you arrive.
We were taken by buggy straight to our room, which was in block 5 as we were on the Privilege package.
We had read many reviews before travelling, some in favour and some against the upgrade - personally, now we have been there, we wouldn't recommend it. It is not good value for money.
What do you get for Privilege - a bar that serves the same flat beer as the rest of the hotel (it really was appalling every time), poor service on the beach (we were served drinks twice in our fortnight because we weren't laying on the shady area of the beach) and a menu that is so limited in choice it can't really be called a menu. We had lunch three times, each time hoping it would be better than the last, because we had upgraded to be able to use the restaurant. I didn't know they made burgers as small as my husbands was, and we had to wait 45 minutes. It was the size of an Oreo. The bun was twice the size and he had 5 chips in a little basket. Needless to say we went back to the room to eat some crisps to fill us up. A la carte really isn't our thing. The evening menu was even more disappointing. If you don't like fish, you will be very hungry. After learning the length of time you had to wait, we decided not to risk breakfast and stuck with the buffet. Hmmm. Was this any better? Not really. We are frequent travellers to many parts of the world and could not believe how limited the choice of food was for an "international" buffet. It didn't fare any better for the evening meal either. Don't look for too many choices of meats or vegetables - they just aren't there. We also tried the steakhouse. We left there hungry too. We were so disappointed, as when we travelled to Mexico previously the food had been so plentiful and excellant, we expected similar. Still, we had our crisps that we bought in the shop.....
The shop....I have never known a shop before that doesn't take money!!! We found this very strange. We like to pay for our purchases and budget our spending money accordingly, not have a huge bill when we check out. Oh, and be aware, the hotel itself does NOT accept American dollars, but the gift stall and all the staff do. If you want something from the shop you have to either pay by credit card or have it charged to the room. If you do not want to do this, you have to traipse across reception and pay at the desk???
The drinks. I briefly mentioned earlier about the flat beer. This was at every bar available. My husband doesn't drink shorts, so having a cold beer on holiday is something he looks forward to. He got to the stage where he dreaded every beer arriving. If you got one that looked like it had a head on it, it was gone as soon as you looked at it. We don't know if it was the lime that they added to edge of the glass, what the glasses were washed up in, or just the beer, but it was the soberest holiday we have had. Cocktails weren't great either. Very limited and hardly any non-alcoholic (it is nice to have a break from booze). It is nice to have a choice, but unless you like Tequila (I know it was Mexico) there weren't many other options.
The room - clean, comfortable and good beds. The shower worked (although the attachment didn't) but there was no hot water first thing in the morning......so have your shave in the evening chaps.
We are English. We drink tea. We like a cup of tea in the afternoon when we are relaxing. Make sure you pack your travel kettle. We foolishy assumed there would be a kettle for hot drinks in the room. Oh no. There wasn't even one available in the whole hotel. This led to numerous frustrating conversations with room service to get a jug of boiling water to be able to make a drink. There is a distinct language barrier with the staff on room service. Considering at least two thirds of the hotel guests are English speaking, you would think they would have multi lingual staff on something as key as room service. One order came back as five bottles of cold water??? But on the positive, room service is included in your all inclusive, which we did find good.
The evenings we also found a disappointment. There is something missing with the atmosphere in the lobby bar and the service was patchy to say the least, if you went to Bloved for drinks before dinner, sometimes the service was lacking and the pool bar doesn't quite fit the bill when you have dressed for the evening. You also have to watch out for damp seating at Bloved in the evening - maybe a set of spare cushions for the evenings?
The jungle path is lovely when you first arrive, but as the days pass and you look more closely, there is a contrived feeling about it. It felt staged, but the coatis make up for it. They are good fun to watch.
The pool was lovely. Just cold enough to cool you down but not so cold that you froze. There were always beds available, but you do get the sunbed savers who don't then emerge until late morning. There were also plenty of beds down the beach, but if you want shade, you will need to huddle under the trees. If you like being in a crowd, this will be fine.
The beach. This was, for the first 11 days of our 14 lovely. There was a small amount of seaweed washed up and in the water, but the hotel have staff who come down to clear it. Unfortunately, towards the end of our stay there was a storm and the beach was pretty yuk after that. The amount of seaweed was too much for the hotel to hope to clear and the smell became most unpleasant. It also spoilt the evenings at Bloved. This is by no means the fault of the hotel, and they try their best to clear it, but be prepared. It is nature and it does what it wants.
Finally, would we go back. No. It is one those hotels that once you have done it, you don't need to do it again. It is very peaceful and the staff on the whole are lovely, but it is just lacking something.

Great but with a few small tweaks could be excellent!
Reviewed 2 days ago

We have just returned from a fantastic 2 week vacation. This was our 3rd trip to Mexico, but 1st to this resort.

This resort is lovely, very pretty setting surrounded by jungle and inhabited by jungle animals (including an odd mozzie or 2). The beach is spectacular. During our trip we got to see it as the paradise it is and the waste ground it became with the masses of sargassum that washed up (at one point it was over knee deep and spanned about 10 ft in width - you could not get into the water) - not the hotel's fault - just an unfortunate natural occurrence. Get up for sunrise - it is stunning!

The rooms are a short meander through the jungle pathway from either the beach and pool or the reception. It took us 7 minutes (without stopping to admire the wildlife) to gently walk from end to end. There is some uneven flooring with large cobblestones and wooden decking, so I was very glad I did not opt for high heeled sandals (wedges were fine).

We were on the 2nd floor of building 6, we had upgraded, but met others in the same building who had not. The room was lovely, rather dark so needs some extra lighting, especially infant of the only full length mirror. We did have a few large ants in the room - they come in from under the door as there is a gap. We did not complain, as the ants would have just come straight back in if staff had come to get rid. We always had a good housekeeping service and clean towels. Showers are hot and never an issue with water pressure. Hairdryer and iron in the room and an umbrella for when it rains. The beds and pillows were super comfy and zircon kept the room nice and cool.

We were disappointed with the food and service in both buffets, some food looked congealed like it had been sat there for ages, whilst the 'popular' food was often empty and a considerable wait for fresh. We were often left waiting for drinks and water top ups. There was plenty of choice at the buffet and the morning bread selection was excellent.

However, the other a la carte restaurants were excellent and service great. We loved the italian and the sushi in the asian was excellent. Just one word of warning: the portions in the tapas are huge... go easy!

For us, our favourite restaurant - and the main reason we will return to the resort is BLoved. The service for us was always excellent. Yes breakfast can take an hour, so be prepared to wait - but it is worth it! We never had a bad meal, even my hubby who is not adventurous enjoyed the seafood. They also serve the most delicious chicken burger on the finger food menu between 3 and 6pm - wish this was on the lunch menu instead though.

For a Mexican resort, I was delighted with the quality of the 'house wines' we know and appreciate good wine and were able to drink the wines here willingly - infact, I think we got through 3 bottles the one night with the glasses being magically topped up by the wonderful staff - Rosario and Nelva were our favourite waitresses. The staff even went to the trouble of finding out our names so they could address us personally.

There are a few issues that I would like to raise in the hope that the management take them onboard. These are:
1. There seemed to be a shortage of staff, especially at breakfast times. You could really tell the difference in service when there were not enough staff on. The staff that are there work incredibly hard all of the time and this is not a criticism of them - more an observation that with a few more staff the service would be consistently excellent!
In the bars, we always had to wait for service, often for 10 - 15 minutes as there was only one barman and no servers. The wait at the juice bar on the beach would be very long and the pool and beach waitress service was virtually non existent by the time they got round all the seats, the drinks would be warm, or forgotten.
2. The same can be said for general staff and cleaners. those that are there work very hard, but because there is not enough, bathrooms are left dirty and without toilet rolls or hand towels for most of the day, corridors are not cleaned (we saw the same pile of dirt for several days, a dirty glass for others etc).
We also felt that the gardening and resort maintenance was not kept on top of. Other resorts we have been to, you see the staff working - de-heading flowers, curling, pruning etc all the time, yet here there were lots of dead leaves, etc that needed clearing and were not.
3. The food needs to be kept up together better. Replace old congealed food with fresh, even if no-one is eating it. Likewise, be more proactive in replacing the popular items.
4. The area in front of the EC concierge, with the pool and bali beds is a real wasted space. No-one uses the bali beds and yet everyone fights for sunbeds, so you could maximise comfort by replacing bali beds with additional sunbeds. Many people we spoke to presumes that whole area was reserved for EC guests only.
5. There is not a clear schedule for the entertainment. Whilst we are there we missed 2 beach Paellas and a BBQ, as well as fresh ceviche because we did not know it was on. We did look at all the posters, but no mention of it. It would be good to publicise these activities so that guest know.
6. There are no drawers in the rooms for personal effects, his was slightly annoying as we could not put things away neatly.
7. The pool did get greasy and grubby and did not seem as clean as it could be. This could be due to a higher volume of guests using it as the beach was full of seaweed, but if so, the surely they should have increased the filtration to compensate. It was pretty grim at one point.

If these issues (or at least some of them) could be addressed then this 'good' resort, would become an 'excellent' resort. They are actually not that difficult to fix and mainly rely on just a few extra staff members to support the other staff. This would dramatically enhance the experience of guests.

That being said, we did have a fabulous time and will be returning for another 2 weeks next year (same time). We even booked it whilst we were at the resort - so praise goes to the good wifi :-)

Amazing Family Trip
Reviewed 3 days ago

Our family of eight traveled to the Catalonia Royal Tulum. Our group varied from 22-years-old all the way up to 80 -- the special occasion was my grandfather's 80th birthday -- and every single one of us had a fabulous time. Here is my thorough but rather long review.

Rooms
- We booked four rooms for our group and they were all clean, comfortable, and the AC worked perfectly.
- Every evening all of us had a different towel animal. I know it's silly but it makes you smile when you come back to your room after a long day at the beach.
- Housekeeping was consistent, and room service was fast.

Food
- Other reviews had me worried but we found the food enjoyable. I am vegetarian and I found plenty of options throughout all of the restaurants. My least favorite restaurant was Toscana, but it wasn't bad, I just didn't care of italian after I'd been in the sun all day.
- My partner and I did upgrade so we had the opportunity to eat at Bloved. It was most definitely the most enjoyable out of all the food options. A bit more upscale.

Grounds
- The resort is small enough that you can get anywhere on the property relatively quickly. My grandfather is 80 and he had no trouble traversing the resort.
- The grounds are so clean! And very beautiful.
- Animals! The coatis, iguanas, and agoutis are adorable and such a nice addition to the vibe of the resort.

Fun
- Every evening there was something going on -- dancing, singing, merchants along the pathway. It wasn't necessarily a huge party, but it was enough that our party was engaged and enjoyed themselves.
- During the day they had different things going on, even one day serving paella to everyone who was out by the beach and the pool.
- The staff can help you plan excursions, or give you recommendations of things to do off-site.

Staff
- The staff was overwhelming nice, checking on our party several times throughout the week. Everyone knew it was my grandfather's birthday and they went out of their way to make it special for him.
- Just to prove over and beyond - one night at dinner one of the people in our party overindulged and got overheated, which is a bad combo. The staff discretely called a golf cart and assisted her back to her room.
- We left the property a few times and the staff was alway wonderful about calling us transportation, or pointing us to where we could get public transportation.
- Most of the front facing staff speak english, but of course it's always appreciate when you at least try to communicate in Spanish.

Location
- The resort is about an hour from the Cancun airport, and 30 minutes from Tulum or Playa del Carmen.
- There are several cenotes around the resort that you can visit, or Puerto Aventuras was not too far away if you wanted to go on a boat, parasail, or visit additional bars.

We would most definitely visit this resort again. We like to have a good time, but we aren't party hard people, so the resort fit our needs perfectly.

Vacation - May 2018
Reviewed 3 days ago

I did feel I got what I paid for at this resort, the privilege section is not worth it, check in was later than 3 PM. I checked out at 5 30 Am so that does not count. The room service was late daily some time after 4 PM I had to complain. Activity minimal al week played ping pong and did water aerobics, beach not very clean did not use it at all. Entertainment terrible, too lung for the small space. Drinks were good and food was good but had to line up for restaurant. Spraying is need more as too many mosquitos. I will not recommend this resort rating poor.