4.0
Very Good 657 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at The Woodlands Waterway Marriott Hotel & Convention Center in The Woodlands, you’ll be in the suburbs and minutes from Cynthia Woods Mitchell Pavilion and Woodlands Mall. This 4-star hotel is within close proximity of Market Street and Hughes Landing.

Rooms

Make yourself at home in one of the 343 air-conditioned rooms featuring LCD televisions. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages. If you’re looking for recreational opportunities, you’ll find an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

The Woodlands Waterway Marriott Hotel & Convention Center
1601 Lake Robbins Dr
The Woodlands, TX 77380 United States

Reviews

4.0 Very Good 657 Reviews
Nice hotel - great location for a conference
Reviewed 1 week ago

Had a nice 2 night stay here for a conference. Room was spacious, bed was comfortable. Only complaint might have been the bathroom is small, no makeup mirror. (And I had an upgraded room). Great location for restaurants, etc.

Ideal location
Reviewed 2 weeks ago

You feel welcome at the reception. You are welcomed very friendly as that will stay as such for the rest of your stay. The hotel is ok, the room is very clean and well taken care off. No real negative feedback. The rooms and bathroom are somewhat outdated, but it does not bother at all as the quality is still fine.
Large parking area (valet or not), easy reachable from the airport (by rental or Uber). The service crew did forget to take some of their toys from my room.

Beautiful, Clean, Friendly Hotel
Reviewed 4 weeks ago

Just spent the weekend (3 nights) at this lovely hotel for a family wedding. Can't say enough positive things. The hotel is spotless. The location great, plenty to do during off times and wonderful selection of restaurants within a short walk.

Staff is friendly and helpful.

Not so good under "Bonvoy"
Reviewed 1 month ago

We have been coming to this hotel to an annual meeting for more than a decade. It has been a good hotel in an interesting context and environment. It is attached to a large convention center in the heart of the planned exurb of Houston called The Woodlands, across the street from a movie theater and a major shopping mall; it is also adjacent to a large, outdoor performance venue (the Pavilion). Behind the hotel is an artificial waterway where, during popular days, boats run. Smaller paddle boats are more commonly available and a free trolley bus runs along its own route adjacent to the waterway. The hotel itself has had rather standard amenities and, despite steep prices, has been an imperfect but adequate and convenient place to stay. There has always been just a single restaurant, though other choices are nearby. There is an outdoor pool and a few other amenities, but other than the convention center, this is not a destination venue.

Our latest visit, however, suggests that things are suddenly going downhill. And the mergers that have recently created “Bonvoy” seem partly to blame. In the past, for instance, the hotel showed flexibility in offering past regular visitors access to its top-floor Concierge Lounge, with views out across greater Houston and simple breakfasts, snacks, and drinks. No longer. They say that post-Bonvoy they have to be strict about restricting access to upper-tier frequent Marriott guests or charging a steep fee for access. The front desk agent tried to tell us that we paid the extra fee last year, but a manager later agreed that her statement was simply not true. We chose to use points for access this time, but were charged at a rate such that points had just 40% of the usual value of Marriott points. We were told that the Lounge would be overcrowded if they made exceptions, but in fact it was almost empty most of the week, indicating that others were also denied the benefit.

It used to be the case that you could have your car valet-parked at an adjacent garage, or else self-park for free at the concert venue garage, which is much farther away, but connected to the hotel by a lengthy pedestrian skyway. This time, we explained at check-in that we would be parking at the Pavilion garage, but nevertheless found at check-out that we were charged $20 each night for “self-park”. It turns out that they now permit self-parking in the closer garage, but charge for it as the default without checking on where you have been parking. They took a while to remove the charges. Another post-Bonvoy change is that the hallways and public areas in the hotel were downright cold, probably less than 60 degrees all week of our stay. The explanation we were given was ridiculous. It seems pretty clear that the hotel is trying to increase its profits by reducing its costs for heating. As happened last year, we once again had problems with getting hotel staff to arrange competently to FedEx a package for delivery back home. Except for Angelica, the other housekeepers were ineffective handling details, which was frustrating.

The only other hotel within convenient walking distance to the convention center is the Westin, now also part of “Bonvoy”. Good luck with that! We’re disappointed with the downward evolution of the ever more dominant Marriott chain.

Here for the convention.
Reviewed 1 month ago

Beautiful complex of hotel and convention center perfectly located in the heart of Woodlands Waterway. The hotel is integrally connected with the convention center which is in a way its extension. The lobby and the atrium flow into a pleasant outdoor section. This is arguably the hotel with the best location in the city of Woodlands. The convention center is moderate size which makes it more user friendly and functional.