I believe I have reviewed the Marival in the past but this latest experience came seven years after our last one. There were many reasons that brought us back to the Marival once more other than the fact that this resort is definitely amazing! My father passed away a few months ago and would have turned 93 on November 2nd. When he passed, I wanted to celebrate what would have been his birthday in the place my parents loved the most in the world, the Marival. Additionally, my husband had been wanting for us to have a family vacation down south with our grown children. What I did not know is that the 'Day of the dead' is celebrated in Mexico between October 31st and November 2nd and is a huge celebration. This was synchronicity as my father was born on the official 'Day of the dead' and the staff who have known my parents for many many years, honoured my dad at the hotel altar. This to say that this gesture speaks to the personal attention this Hotel gives to their clientele and never forget their repeat customers and ALWAYS make them them feel special and as if the Marival is their home away from home. No request is too much or too big. The staff is trained in the highest level of customer service and the Management staff are the most amazing role models for the personnel on the site. The new addition for us this year was the private beach on the premises and the fabulous restaurant and bar the 'MozzaMare'. All I can say is WOW! Congratulations on this fabulous brainchild which the whole staff took on heart and soul to the clientele's delight! America, Carlos, Jorge and, pardon me for not mentioning everyone, gave us personalized service and made us feel special every single day. All of the staff at the pool, the bellboys, Jerry, who was particularly polite and professional, went over and above for us everyday.

Daphne is the General Manager and runs the place with an iron fist in a velvet glove and although she works very hard, she looks younger and as energetic as ever. Reggie is a fireball of inspiration and delight who knows all the clientele by name and does not hesitate to come to the rescue when needed. Carlos is the consummate concierge, calm and efficient and has a fabulous back-up in Jennifer who I foresee having a bright future in the tradition of the Marival. I cannot say enough about our last visit except that we were off season and did not have access to the LemmonGrass for evening meals which considerably reduced our evening meal options as the MozzaMare was not open every night but this should not be an issue for travellers that are in-season.

Thanks to the Head Chef of all resorts, Alfredo, whose inspiration and creativity guarantees that your palate will dance with pleasure and delight!

I would like to extend a personal thank you to the whole team for making this particular holiday memorable and we look forward to coming again soon!

Stayed a week at Marival Distinct and loved the property and the service. Octavio is the best poolside waiter, he was always prompt and took great care of his customers.

Loved our ocean view room and the convenience of having multiple restaurants to have meals.

Just spending another week at this amazing resort and were instantly reminded of the reason we came back. The staff are amazing, they treat you like family and keep you coming back. From the moment you arrive you are greeted by Tony and his team and everything is promptly taken to your room.

The servers at the restaurants are so attentive and friendly. Olga at Omaggio is incredible, and who could forget the smiling faces of Fernando and Guillermo. Guillermo is an absolute gem and makes you feel like royalty every time you pass him.

At the beach club we were waited on the hardest workers at the resort. Jorge was relentless in his pursuit of comfort for us. Victor and Ernesto, what can anyone say about these two? It’s absolutely amazing how quickly and efficiently they can bring you drinks and food. They are blazing up and down the sand in blistering sun and never miss a beat. Victor absolutely astounded us this time with his speed and pleasant manor.

Can’t wait to come back again!