The Roosevelt New Orleans, A Waldorf Astoria Hotel
What We Love
- Located one block from the French Quarter
- On-site Sazarac Bar is a NOLA institution
- A topnotch Guerlain spa and rooftop pool
- John Besh restaurant, Domenica, is right downstairs
What To Know
- Formal atmosphere from the lobby to elegantly appointed guestrooms
- Valet parking only
- Pet friendly
- Parking On Site
- Room Service
This hotel is a New Orleans institution. In its heyday, influencers like Gov. Huey P. Long did business in its Sazarac Bar, and Sinatra and Louis Armstrong regularly played its Blue Room. It was devastated by Hurricane Katrina, but a $170 million renovation by the venerable Waldorf Astoria brand not only restored the hotel to its past glory, it raised a stay here to dizzying heights. Its lobby is one of the grandest in town, with vaulted ceilings held up by gold columns and dripping with crystal and floor mosaics discovered during the renovation. Guest rooms and suites are formal affairs with dark wood furniture, heavy drapery and more gold. The on-site Guerlain spa and a lovely rooftop pool are great spots for whiling away a hangover, the likely aftermath of strolling into the legendary Sazarac Bar downstairs. Don’t miss the chef-helmed Domenica right downstairs – it’s one of the town’s top Italian joints.
In the Area
New Orleans is the home of the cocktail, and every sip comes with a story. After enjoying that sazarac in your hotel eponymous bar, mosey into the French Quarter and start your boozy odyssey off at Napoleon House — it was once offered up as a refuge to the exiled Le Petit Caporal and today is known for its Pimm’s Cup, an Anglophile fave mixing a splash of lemonade with Pimm’s No. 1. Next, get dizzy on Vieux Carrés (rye, cognac, dry vermouth, benedictine and bitters) at the Hotel Monteleone’s Carousel Bar & Lounge, a former haunt of Tennessee Williams, among other writers. For dinner, pork out at Cochon in the Warehouse District — start with the wood fired oysters before diving into the signature Louisiana cochon with turnips, cabbage, pickled peaches and cracklins. Uptown, try the legendary Patois, where Chef Aaron Burgau serves haute classics like Mississippi rabbit and seasonal gumbo. Back in the French Quarter, Coop’s Place cooks up some of the best pub grub in town, including fried crab claws and a scrumptious seafood gumbo.
How to Get There
Great location, Great history & Great staff. Staying here puts you a half of a block away from Canal street were you can easily jump on a cable car or just simply walk to Burbon street. If you just simply wish to stay in & enjoy what the Roosevelt has to offer for dining you will not be disappointed.
I booked a 4 night stay to celebrate my Wedding Anniversary on a ‘Best of Waldorf’ rate and my travel agent subsequently added Hilton’s Impresario Program to the booking. An email from a Hilton Reservation Manager thanked me for the booking and confirmed the Impresario benefits would be extended during my stay.
At check in, I asked the check in agent to confirm that I would get $50 a day credit for the ‘Best of Waldorf’ rate and breakfast under the Impresario Program. The check in agent called my room, 20 mins after check in, to confirm that everying applied.
We ate breakfast at the hotel on 3 mornings, went to the bar once and bought some incidentals from the gift shop. During the stay, I noticed breakfast was appearing on the folio, I sent the front desk an email and they said don’t worry it, it would be dealt with at check out.
We arrived at check out and were presented with a bill that included 3 breakfasts. I explained calmly to the check out agent that breakfast was included. To cut a very long story short, over the next 20 mins she aggressively stated it wasn’t. I ended up speaking on the phone to the reservation agent who sent the original email, she said breakfast wasn’t included and hung up on me.
I asked to see a manager (the original check in agent had stomped off muttering an obscenity) and after a short wait the manager appeared. I re-explained the situation to her, I showed her the emails, I related the story of the phone call on check-in. I also explained, that I now understood that the hotel rate and Impresario Program appeared incompatible but to be told that AFTER I had run up charges at the hotel appeared to be more their issue, not mine. She took about 5 minutes to review everything, agreed with me and changed the bill accordingly.
However, I had now spent 30 minutes in a very public space being humiliated by Hilton’s check in staff and being made to feel like a cheap con artist. The net difference was about $120 on a $1600 bill, I nearly walked away a couple of times because of the awful embarrassment I was being made to feel but I’m glad I stayed to get it sorted.
My future visits to New Orleans, will not feature this hotel.
My husband and I had a great time! Thanks to being a hilton honor gold member, we were upgraded to a suite from our standard room. The hotel is very classy and the staff were amazing! I enjoyed the fitness center and restaurants. The location was amazing and I found everything walking distance in the French Quarter.
The hotel is beautiful. The staff was exceptionally friendly and helpful. Our room was very clean and everything within the French Quarter was within walking distance. I would definitely recommend this hotel.
I’ve only been at the hotel for two hours but it is not a good start. For $400+/night, the service is ordinary to poor. The room isn’t made up, room selection was changed, room service doesn’t answer the phone, and the sofa bed isn’t something a human should be subjected to given it is downright ratty.
FFS, is every client in this country just a cash machine to withdraw profits from now? I’ve stayed at Waldorf-Astoria’s previously but must have missed the memo that they are living on past reputation rather than actual superior service and luxury.