JW Marriott Denver Cherry Creek
What We Love
- Near some of Denver’s best boutique shopping
- The wine list at on-site Second Home Kitchen + Bar
- An on-site spa with a signature pedi room
What To Know
- Cherry Creek is three miles outside of Downtown Denver
- Free wireless Internet access is available
- The hotel is pet friendly
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
This chic sleep in Denver’s Cherry Creek North neighborhood reflects the style of the boutiques and galleries surrounding it. Inside, the lobby is decorated with hardwood floors, blue velvet armchairs and brown leather furniture and warmed by a working fireplace. The 196 guestrooms are decorated in classic Rocky Mountain style, with local artwork and marble bathrooms. The on-site restaurant, Second Home Kitchen + Bar, serves modern American fare and creative cocktails and an exhaustive wine list.
In the Area
Long before Denver became a hot spot for the microbrew movement, Colorado’s current governor, John Hickenlooper, was part of the scene. He opened the city’s original brewpub, the locally beloved Wynkoop Brewing Company, in 1988, and the bar and restaurant has been going strong ever since. Take a bite – or a sip – out of Denver’s culinary and drink scene with a Local Table Tour. The walking tours, run by the energetic Megan, include Market to Table and Cocktail trips; check the calendar for what’s on offer when you’re in town. The Denver Art Museum’s building is itself a work of art, with an extension designed by Daniel Libeskind.
How to Get There
My husband made a reservation online. He arrived and even with a confirmation, no room was available. The hotel was sold out. My husband was frustrated because he sat in lobby for ninety minutes and called me to let me know he wasn’t going to be staying there. I thought I may have info he didn’t, so I called from another hotel because I was also traveling. I asked the man who answered the phone if I might have information from the confirmation email and explained my husband was in limbo in the lobby. His snarky response was”oh, I know who he is.” I was really surprised at how rude he was immediately because my husband is very calm and kind. He continued by lecturing me that they don’t have any responsibility to third parties like hotel.com. I asked if I could speak to the manager, he wasn’t available. I asked his name and it was mumbled and I had to ask him to repeat it multiple times. When I asked the employee’s name, he hesitated and said, Michael. I asked his last name and he said he would never give that out. Long story short, called hotel.com and they couldn’t be more helpful. My husband had a pleasant experience at the Hyatt. I had very pleasant treatment at the Hilton that same weekend. No more Marriott for us.
The check-in belied what was to come. It was fine.
I go to the room and spent the night. The next day the room wasn’t cleaned. I called at 3 o’clock pm and asked to have the room cleaned. When I returned at 10:30 PM the room wasn’t cleaned. I called the front desk, the night manager. “I’m so incredibly sorry“. “I’ll have the room cleaned first thing in the morning, what can I bring you?“ ( how about clean towels, coffee for the morning, some toilet paper, you know, the things a four diamond hotel usually gives their guests.) So I called at 9 o’clock in the morning, talked to the manager, told him I would be out of the room for an hour and to please have the room cleaned.
I returned an hour later. The room wasn’t clean. I called the front desk, “I am so incredibly sorry, I’ll send someone right up.“ Someone came up to the room. I left again while they “cleaned.“ When I returned, I called the front desk… The bathroom wasn’t cleaned, the towels were dirty and unchanged, there were no tissues in the bathroom, all the soap was used and worn out, there were marks all over the mirror, the bathtub hadn’t been cleaned, I called the front desk. Guess what… “I’m so incredibly sorry.” The head of housekeeping came up, and personally cleaned the bathroom guess what… “I’m so incredibly sorry.” But she really wasn’t prepared to clean the room as you might expect so it wasn’t clean.
The air-conditioners at this hotel are in capable of keeping up with temperatures over 90°. “I’m so incredibly sorry.“ They have only one person, generally, at the front desk to check in multiple guests“I’m so incredibly sorry for your wait, thank you for waiting.“
I think that the management training for this Cherry Creek JW Marriott consists of a full three day course in, “I’m so incredibly sorry” Spoken in multiple languages to “assure” anyone who might complain about anything. But you know what, it really doesn’t solve any problems.
The management of this hotel never solved a single concern. And my complaints weren’t in the category of unique. I just wanted air conditioning and a clean room.
I have never been in a Motel 6 that was as poorly managed as this JW “I’m so incredibly sorry” Marriott.
I’m so incredibly sorry to have to give a review of this kind to a hotel that has this kind of reputation, and I’m so incredibly sorry but I will never be staying at the JW Marriott in Cherry Creek again nor could I recommend it to anyone else.
And management, please don’t bother to reply to this review - I know, “You’re so incredibly sorry.”
The hotel has been recently renovated and they did a great job. The rooms are very nice, and well equipped. The head concierge, George, is a great local resource and always extremely helpful. Every staff member is helpful and accommodating. This is a top tier place to stay.