4.5
Very Good 6193 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Prime, tranquil location overlooking the East Crescent of the planet’s biggest manmade island
  • The hotel is brand new and particularly spotless, even for gleaming Dubai
  • Child-friendly, the Sofitel has one of the most impressive pool complexes in the Middle East (plus a free Kids club)
  • Their So Spa is the 2nd biggest Spa in Dubai, with 28 treatments cabanas

What To Know

  • Corridors are Vegas-style long so it’s very easy to get lost
  • The Palm island itself looks more impressive from a plane window than at ground level
  • A 10 percent local tax and 10 percent service charge per night will be collected upon check-in at the hotel

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

A primped and polished vision of the South Pacific comes to the world’s most audacious island, in the shape of Sofitel’s Polynesian-themed megaresort

The Look

Polynesian, albeit of an altogether flashier vintage than Paul Gaugin would recognize. Lush vertical gardens of emerald leaves enliven the walls of corridors on the ground floor, and the truly enormous atrium lobby – overlooked, somewhat unexpectedly, by a Chinese tea house – is home to monumental flower arrangements of the kind Elton John might reserve for special occasions only.

Bed and Bath

The major concession to the Polynesian theme within the rooms is the liberal use of vivid turquoise fabrics. Dark wood paneling and feature walls built from stone should age well and beds are flanked with armies of accent cushions. Bathrooms are truly exceptional, featuring an indulgent rain shower, separate toilet and bidet area, twin sinks and potions by the French house of Lanvin. Another classy move: the minibar has been equipped with an area labeled ‘for your own use’, and we happen to know it can happily accommodate a bottle of airport-bought Hendricks.

Beyond

Perhaps in acknowledgement of the fact that The Palm Jumeirah isn’t exactly ablaze with street life, the strategy at Sofitel The Palm, Dubai seems to have been to provide enough on-site diversion to last you a month. There are 10 food and drink venues, from the Habano Cigar Lounge to Moana, a chic contemporary seafood restaurant lapped by candlelit water. The hotel’s private beach, serviced by the nearby Maui bar, really does have the best of both worlds, offering views over the ever-more crowded city skyline from the serenity of immaculately combed sands. Exert yourself on the machinery of the roomy SoFit gym and you’ll be handed an ice-cold fragrant towel to cool down with.

In the Area

Large swathes of The Palm Jumeirah are taken up with gated residential communities, many of which are visibly underoccupied. Apart from that it’s mostly rival hotels that populate The Palm – including the Sofitel’s behemoth neighbor the Atlantis, with its waterpark and big-name restaurants including the first Arabian outpost of Nobu. Your own hotel has thoughtfully laid on free shuttle buses to nearby off-Palm attractions, including the mighty Mall of the Emirates, not the newest of the megamalls, but certainly the only one in Dubai to boast an indoor ski mountain with ‘real’ snow. If you’re heading further afield towards the older parts of town, a ride on the slick new Metro is a must.

How to Get There

Sofitel Dubai The Palm Resort & Spa
East Crescent Road
Dubai, 55558 United Arab Emirates

Reviews

4.5 Very Good 6193 Reviews
Maui beach restaurant’s,jaseer
Reviewed 5 hours ago

Good service by jaseer ,in maui bech restaurent,also i like sofitel good hotel ,very beautiful hotel it’s very clean, the food is so nice and people also very helpfull, my Family also happy with sofitel,in fututre we select only sofitel

A winner for families!
Reviewed 7 hours ago

We stayed with our baby and five year old during July. This was our second visit to Dubai and our first at the Sofitel. We actively seek out great family hotels and have had great experiences at the Martinhal resort in Portugal, so we were looking for a hotel that offered a similar level of facilities and service.

From the moment we arrived we were given first class service. Everyone went out of their way to greet us and nothing was too much trouble. Mr Ado checked us in to our room, taking us and our luggage by buggy to our one bedroom apartment. He took the time to show us around and talk us through the parts of our room. He was fantastic and greeted us each time we saw him around the resort. Little touches like that make you feel very special and right at home. Our one bed apartment was huge with a king sized bed, sofabed, kitchen diner and enormous bathtub. There are two bathrooms and a balcony. We were in block one which was closest to the main hotel and kids club so not too far to walk in the 39° heat!

The resort itself is spotlessly clean with multiple pools, some adult only, some shallow suitable for our baby. Some had small water slides and the beach area had a huge inflatable obstacle course!

We chose half board plus option, which includes breakfast plus one other meal and one wine/beer in a choice of the six restaurants. Each starts serving at 6.30pm so this was family friendly. Moana the fish restaurant was delicious as was Hong Loong the Chinese restaurant. The HUGE buffet in the hotel restaurant was magnificent, something for everyone! With HB you can choose from their set menu or put 90AED towards the a la Carte. We noticed that without exception, the a la carte main courses were all much more expensive than the half board 90AED allocation so if you were just b&b or self catering it would work out very expensive to eat. EG. A bottle of water from the room was £6!

The kids club was fantastic. Free to use from kids age 4. You can leave your child her or go along as we did with our baby to use the soft play. There was a programme of activities including craft, games, films three times a day, a disco every evening and a lovely covered outdoor playground. Everyone in kids club remembered our daughters name and welcomed her each time we used it. Victoria was fantastic, seemingly unstoppable in her energy and love for the kids. She also did a great dance routine at 6pm!!

This hotel really delivered for us. Our only issue was in the kitchen of our apartment. Maybe we would have been given them if we asked but we would have appreciated a wooden spoon, scissors, kids crockery and drainer for the products we purchased for snacks/ lunch in the shop and prepared in the apartment.

Thank you Sofitel- we’re back in August on the return leg of our trip and we’re looking forward to it already! Many thanks for a memorable stay.

Perfect...birthday gift!
Reviewed 9 hours ago

We have stayed only for 1 night in the suites side! Just amazing! Room so spacious with an amazing bathtub in the middle! You actually don’t want to live the room! Beautiful park, beach, SPA, restaurants....They organize dinner under the stars which is simply unique!

Great
Reviewed 13 hours ago

What you would expect from a five star hotel not one of the staff had negative attitude which is fantastic food above and beyond sadly not in Chinese restaurant
Pool side staff were amongst the best especially New South Africans
Breakfast stunning choice even the caffitre coffe
Nothing was to much troble

Short Break - Palm Dubai
Reviewed 22 hours ago

Just returned from a 4-night break at Sofitel. It’s a lovely property with fantastic staff.

The grounds and facilities are excellent. Beautiful pool areas and a separate pool and entertainment team for the kids. The property felt safe and was clearly well looked after.

We were on the Half Board option, which you can use either for lunch or dinner. Both options allow you to choose from a set menu or you are provided a credit against the a la cart menu. Quality and portion size were also excellent.

We had booked a 2 bedroom suit which was situated in block 3, this is a decent walk from the main reception, but staff are more than happy to pick up and drop off on the resort golf buggies.

There are courtesy buses to Mall of Emirates, Dubai Mall and Dubai Parks (Motiongait etc).

Whilst the grounds, staff and restaurants were excellent I personally wasn’t overly impressed with our suite. We were allocated a suite on the first floor overlooking one of the small pool areas.

The following provides some observations and suggestions-

The floors, which are all tiled, were covered in a fine dust, which if walking in bare feet or socks resulted in grubby feet.

The balcony rails had bird droppings on them, which should have been cleaned but were there for the duration of our stay.

Each room is fitted with Bose sound equipment and speakers which are an excellent touch, however the clocks were not set at the correct time, the docking stations were for old style apple products the radio reception was poor, as they appeared not to have the Ariel’s correctly installed.

The rug within the main living area was marked with the couch moved to cover this. This area could also have benefitted from either a freestanding lamp or desk lamp to provide an alternative and more subtle lighting than the ceiling down lighters.

We also had a leaking aircon unit which required a late night fix.

On a positive note the beds, fixtures, fittings and toiletries were very good.

One other observation is the cost of drinks, £6 for a 1.5 litre bottle house water in the restaurants I think is excessive as is £12 for a pint of fosters draft beer or £6 for a soft drink. Making these more affordable would clearly increase revenue and therefore profit?

We had a really enjoyable break at the Sofitel, the staff were some of the most pleasant we have met anywhere in the world, but if we were to return I wouldn’t spend the extra for a suite given our experience.