4.5
Very Good 7253 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Prime, tranquil location overlooking the East Crescent of the planet’s biggest manmade island
  • The hotel is brand new and particularly spotless, even for gleaming Dubai
  • Child-friendly, the Sofitel has one of the most impressive pool complexes in the Middle East (plus a free Kids club)
  • Their So Spa is the 2nd biggest Spa in Dubai, with 28 treatments cabanas

What To Know

  • Corridors are Vegas-style long so it’s very easy to get lost
  • The Palm island itself looks more impressive from a plane window than at ground level
  • A 10 percent local tax and 10 percent service charge per night will be collected upon check-in at the hotel

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

A primped and polished vision of the South Pacific comes to the world’s most audacious island, in the shape of Sofitel’s Polynesian-themed megaresort

The Look

Polynesian, albeit of an altogether flashier vintage than Paul Gaugin would recognize. Lush vertical gardens of emerald leaves enliven the walls of corridors on the ground floor, and the truly enormous atrium lobby – overlooked, somewhat unexpectedly, by a Chinese tea house – is home to monumental flower arrangements of the kind Elton John might reserve for special occasions only.

Bed and Bath

The major concession to the Polynesian theme within the rooms is the liberal use of vivid turquoise fabrics. Dark wood paneling and feature walls built from stone should age well and beds are flanked with armies of accent cushions. Bathrooms are truly exceptional, featuring an indulgent rain shower, separate toilet and bidet area, twin sinks and potions by the French house of Lanvin. Another classy move: the minibar has been equipped with an area labeled ‘for your own use’, and we happen to know it can happily accommodate a bottle of airport-bought Hendricks.

Beyond

Perhaps in acknowledgement of the fact that The Palm Jumeirah isn’t exactly ablaze with street life, the strategy at Sofitel The Palm, Dubai seems to have been to provide enough on-site diversion to last you a month. There are 10 food and drink venues, from the Habano Cigar Lounge to Moana, a chic contemporary seafood restaurant lapped by candlelit water. The hotel’s private beach, serviced by the nearby Maui bar, really does have the best of both worlds, offering views over the ever-more crowded city skyline from the serenity of immaculately combed sands. Exert yourself on the machinery of the roomy SoFit gym and you’ll be handed an ice-cold fragrant towel to cool down with.

In the Area

Large swathes of The Palm Jumeirah are taken up with gated residential communities, many of which are visibly underoccupied. Apart from that it’s mostly rival hotels that populate The Palm – including the Sofitel’s behemoth neighbor the Atlantis, with its waterpark and big-name restaurants including the first Arabian outpost of Nobu. Your own hotel has thoughtfully laid on free shuttle buses to nearby off-Palm attractions, including the mighty Mall of the Emirates, not the newest of the megamalls, but certainly the only one in Dubai to boast an indoor ski mountain with ‘real’ snow. If you’re heading further afield towards the older parts of town, a ride on the slick new Metro is a must.

How to Get There

Sofitel Dubai The Palm Resort & Spa
East Crescent Road
Dubai, 55558 United Arab Emirates

Reviews

4.5 Very Good 7253 Reviews
Fabulous Hotel
Reviewed 15 hours ago

Stayed at this Hotel for nine nights recently. Our room was very comfortable and clean with a sea view. Housekeeping took care of every need with regard to the room and bathroom area and was of a very high standard. There are several super restaurants on site so plenty to choose from and very varied cuisine to suit all tastes.. There is a mini supermarket on site which is just the job for any bits and pieces you may have forgotten or a snack should you need one!! The whole atmosphere at this hotel right from the point of checking in was luxurious. The staff (each and every one of them) were so attentive, polite and couldn't have been nicer to everyone, they do a great job! Attention to detail is the order of the day at this hotel, We had a very small query at one point and on checking out the Duty Manager came to see us to make sure all was well which of course it was.
I have no hesitation in recommending Sofitel, The Palm, Dubai it was fab!

January family holiday
Reviewed 18 hours ago

Painful at first due to neighbouring rooms smoking, management did great and listened to our complaints and moved us into a quieter building without the naughty neighbours. Food could have been a bit better in some of the restaurants but the service from all of the staff was exceptional

Excellent stay
Reviewed 21 hours ago

We stayed in the hotel (our second stay here) for a post work relax week. The hotel and staff were so calm, relaxing and luxurious that we extended our stay for a second week.

The room was kept immaculately clean by Rasenthiran, the spa staff (particularly Loveness and the gent who worked with her sorry we couldn’t remember name) were so very welcoming and helpful.

The priority welcome team (Darren and co) were superb too and helped to make our stay feel very homely and just delicious.

Thank you so much to Ramsey and all your team - you made it to be just what we needed!

You need to pay to have access to the indoor pool!
Reviewed 24 hours ago

The hotel is super crowded, there are no loungers available by the pools. Understandable as it is half term.
But the odd thing is that I asked about the indoor pool as it’s too busy and windy outside and was told that I have to pay Dhs 275 to get access!
I came all the way to Dubai to relax and it’s proving to be challenging and expensive.

Luxurious family friendly hotel but breakfast and beach service both need improvements
Reviewed 24 hours ago

4 Nov. Stayed for 2 nights. An impressive welcome at check-in, in the smart and luxurious reception area, including ensuring our phones were on WiFi and suggesting swapping our inclusive breakfast to our arrival day as we'd be flying too early to use it on departure day. Extensive breakfast buffet with everything you could wish for, mostly v high quality but some dishes left too long under the heat lamp without being replaced. Breakfast outside area is nice and service good but a bit of a bird problem with large, aggressive black birds swooping on the tables and guests. Not particularly pleasant! We spent our days on the loungers on the beach, which are comfortable and plenty of umbrellas. Service at the loungers wasn't great, however, with very long waits between staff walking past. Lovely service from the cafe bar just off reception to the tables outside, with very high quality drinks and food. Nice big pool, very popular with families with children, as you'd expect. Very spacious room with large bathroom, rainfall walk-in shower (wet room style) and enormous, deep bath. Best thing about the hotel? Laguna Lounge outside bar, right by the shore, looking back to the land, which serves food from Moana (seafood).