Sofitel Dubai The Palm Resort & Spa
What We Love
- Prime, tranquil location overlooking the East Crescent of the planet’s biggest manmade island
- The hotel is brand new and particularly spotless, even for gleaming Dubai
- Child-friendly, the Sofitel has one of the most impressive pool complexes in the Middle East (plus a free Kids club)
- Their So Spa is the 2nd biggest Spa in Dubai, with 28 treatments cabanas
What To Know
- Corridors are Vegas-style long so it’s very easy to get lost
- The Palm island itself looks more impressive from a plane window than at ground level
- A 10 percent local tax and 10 percent service charge per night will be collected upon check-in at the hotel
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Polynesian, albeit of an altogether flashier vintage than Paul Gaugin would recognize. Lush vertical gardens of emerald leaves enliven the walls of corridors on the ground floor, and the truly enormous atrium lobby – overlooked, somewhat unexpectedly, by a Chinese tea house – is home to monumental flower arrangements of the kind Elton John might reserve for special occasions only.
Bed and Bath
The major concession to the Polynesian theme within the rooms is the liberal use of vivid turquoise fabrics. Dark wood paneling and feature walls built from stone should age well and beds are flanked with armies of accent cushions. Bathrooms are truly exceptional, featuring an indulgent rain shower, separate toilet and bidet area, twin sinks and potions by the French house of Lanvin. Another classy move: the minibar has been equipped with an area labeled ‘for your own use’, and we happen to know it can happily accommodate a bottle of airport-bought Hendricks.
Perhaps in acknowledgement of the fact that The Palm Jumeirah isn’t exactly ablaze with street life, the strategy at Sofitel The Palm, Dubai seems to have been to provide enough on-site diversion to last you a month. There are 10 food and drink venues, from the Habano Cigar Lounge to Moana, a chic contemporary seafood restaurant lapped by candlelit water. The hotel’s private beach, serviced by the nearby Maui bar, really does have the best of both worlds, offering views over the ever-more crowded city skyline from the serenity of immaculately combed sands. Exert yourself on the machinery of the roomy SoFit gym and you’ll be handed an ice-cold fragrant towel to cool down with.
In the Area
Large swathes of The Palm Jumeirah are taken up with gated residential communities, many of which are visibly underoccupied. Apart from that it’s mostly rival hotels that populate The Palm – including the Sofitel’s behemoth neighbor the Atlantis, with its waterpark and big-name restaurants including the first Arabian outpost of Nobu. Your own hotel has thoughtfully laid on free shuttle buses to nearby off-Palm attractions, including the mighty Mall of the Emirates, not the newest of the megamalls, but certainly the only one in Dubai to boast an indoor ski mountain with ‘real’ snow. If you’re heading further afield towards the older parts of town, a ride on the slick new Metro is a must.
How to Get There
We stayed at the Sofitel on the Palm for 10 days. We arrived at the hotel having taken the overnight flight, so we knew that we'd have to wait for our rooms to be ready. Denis came and told us that there was a chance of an upgrade to a 2 bedroom apartment. He took us on the golf buggy to Block 3 and our 2 bedroom apartment was on the 6th Floor...incredible. Thank you to Denis for getting us this upgrade, he's back in Sri Lanka with his family as I write this. What a start to the holiday ! Fantastic !
One of things that you immediately notice with the Sofitel staff is that they are all very polite, kind and will do anything to help or assist you. A special mention to Bishal in the World Eatery, who was a wizard in the egg area, omelette, fried, scrambled..you name it, he cooked it to perfection, every morning with a smile and always willing to have a chat as well.
A quick word on the housekeeping, which was excellent. Naveed looked after us for the whole time that we were there, water, cleaning and generally making sure that we were ok. Thank you Naveed !
Back to the Sofitel on the Palm, my son and I used the gym regularly and it was the best gym that we've used on an holiday that we've been on.
In summary, The Sofitel on the Palm provided our family with a memorable holiday and we will definitely be back in the near future. We preferred being out of the way of the more busy marine area, it was a very relaxing holiday. Thank you to all the staff for making it so incredible 1
The italian buffet at the Manava restaurant is excellent. Thanks to Irtaza and Chetan for this great service and Chef Dhanveev for this traditionnal and various dishes ! I passed a really good evening.
Thanks to the entire staff of the hotel to their kindless.
This was our 3rd stay at Sofitel the Palm. My reviews from previous years have been excellent and couldn't be better. This time it was good but there were a few niggles. Let's start with the excellent parts. The service at check in was superb. Our room (a Junior Suite) was outstanding. The room was cleaned to a very high standard (i'm sorry but i can't remember the guy's name but he cleaned room 2104). The gym is great (perhaps a little warm) and the staff there very friendly. The Asian, Moana and Porterhouse restaurants are superb.
A special mention needs to be given to the staff at the Kids Club. The kids club has been upgraded this year and has an amazing climbing frame and soft play area. My children went there for 2 hours a day and when I went to collect them they wanted to stay. Diana, Sally and the others whose names I've sadly forgotten (sorry) were all excellent.
The pool choices are great and normally all very clean. And they were right up until Eid. Then the hotel reached full capacity and day visitors were still being allowed into the hotel. The pool got dirty and far too busy. Large inflatables were being used depite there being a sign that these were not allowed. The pool guards did their best to tell people but the signs weren't n every language nor particularly visible. While we were there we witnessed one of the pool guards very quick action to save a little boy who was struggling while his parents weren't watching. Definitely a hero that day!
The breakfast room was also very crowded. The majoriy of staff were still very polite and efficient but one manager was a bit grumpy.
All in all it would not stop me coming back again as it was a most enjoyable stay. I would still highly recommend this hotel to anyone visiting Dubai. Thanks again to all of the staff.
We stayed for a one night stay in June for our 29th Wedding Anniversary. When we arrived we were greeted by a wonderful lady called Vashee. She noted that we had came for our wedding anniversary and upgraded us to a suite. The suite was stunning, luxurious I have never seen a more beautiful room (thank you so much Vashee you made my wife and I feel so special). The pool restaurants staff were all amaxing. You all do a wonderful job. We also came back to our room to find our bed done up with beautiful rose petals a beautiful card and a box of chocolates. I cannot say thank you so much. We will definitely return to this beautiful resort next year for a longer stay. Thank you again x
I have been staying in the 2 bedroom apartment for 9-11 June and i wish i could stay for longer!
We are coming total 4 friends and the room was huge! we enjoy a lot and especially the kitchen everyone can gather together enjoy breakfast with such great view! The hotel has shuttle to Dubai Mall and Mall of Emirate but I wish the schedule could set to be abit later since the last one was coming back at 19:30....
Besides, Rooms are clean, housekeeping people are doing great job and thank you for the chocolate during the turn down service, we love it!
I would like to speak out for Surfiyan and Kesnia at the reception! they provide such professional manner at check in made us feel very welcome. At check out Mario was providing speedy service to us too which was great.
We miss the place already and hope we can come back soon!