Members Recommend
Very Good 146 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Signature Shangri-La service
  • Resort-style amenities, including an outdoor swimming pool and tennis and squash courts
  • Convenient location; there’s regular free shuttle service to major shopping hubs
  • The spa has a range of treatments inspired by ancient Asian healing methods
  • Horizon level rooms get extra perks like breakfast, access to a private lounge and more

What To Know

  • A 10 percent service charge and 10 percent city tax per night will be collected at the Jetsetter checkout; A $5.45 Tourism Dirham per room, per night will be collected at the hotel
  • The Shangri-La is primarily a business hotel, and the vibe reflects that
  • Some rooms allow smoking
  • Pets aren’t permitted
  • Transfers from the airport cost about $68 in a car — or $16 in a cab
  • Guestrooms undergo a soft refurbishment each year; the Dunes Café was last renovated in 2010


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Dining Drink Eat Elegant Lounge Modern restaurant café function hall Lobby


The Review

With a stay at Shangri-La Hotel Dubai, you’ll be centrally located in Dubai, convenient to Dubai International Financial Centre and Burj Khalifa. This 5-star hotel is within close proximity of Dubai Mall and KidZania.

Make yourself at home in one of the 302 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can get to nearby shops on the complimentary shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Free valet parking is available onsite.

How to Get There

Shangri La Hotel Dubai
Sheikh Zayed Road
Dubai, 0000 United Arab Emirates


Not the usual Shangri La luxury
Wolap A

This hotel has none of the luxurious features of other group hotels.

The lobby is a cheap design.

The horizon executive club needs a serious upgrading one of the 2 rooms is dark and depressive like a dungeon!

However, the service is excellent!!!

Ms Chris Barbosa comes across as a very competent and efficient supervisor. Definitely great senior management potential here.

Our daily meetings there could not have work as efficient and flawless without her personal attention.

Executive rooms are very spacious.


This appears to be a former office building conversion.

The entrance is poor and resembles a railway station an not a luxury hotel.

The lobby, breakfast area are rather more 3 stars and the executive club is dark and depressing, squeezed for space.

The hotel lacks glamour and luxurious surrounds.

The poorest design in the chain.

My suite 3408 was very nice and our other Rooms occupied were also large and well equipped.

Service on the executive floor were excellent.


So I am an expectant mum to be and my husband and I booked our last big holiday before the little one joins us. Having never been to Dubai before, we never knew what to expect. 3 nights in the Shangri la hotel followed by 5 nights in the desert. The full experience at the shangri la has been AMAZING. The hotel is beautiful, clean and picturesque inside. Great location to the mall and view of the burj khalifa from half of the hotel rooms. Ours included. The employees are the most amazing I have experienced on any holiday. They simply can’t do enough for you. They even came to our room and presented us with a cake because they heard I was expecting. How incredibly thoughtful. All I would say is we can’t wait to come back when the little ones arrived. Well done everyone and keep doing what you are doing.